AutoNationReviews of autonation.com

Will NEVER buy a car from any Autonation. On July 2, 2023 we found a car on their site we were interested in buying. The car was listed as being in Audi of Westmont Illinois. We are in Miami, Florida and would buy the car and have it shipped. Online we inquired about the car with a Chat Agent. They said somebody would call us the next day. Nobody called. When we then called the dealer the next day, they helped us, and provided a deal sheet. We agreed to the price including the transfer fee. We also mentioned we would pay for the car outright ($11K car). After that, 5 hours pass with no more calls. We call in again and they start playing games. We heard every excuse from "the car is not here" to "the car is in service for prep". This is despite the salesman sending me more photos of the car on the lot. When we offered to pay a deposit and then fly out to buy it, they said they could not do it. In short, they did not want to sell the car online. Why list a car and offer to ship if you are going to play games? In the end, we got no reason, simply told that they would not sell me the car regardless of what we offered to do. The car was a specific car we wanted (Manual Transmission Audi TT). In the end we went to another online car dealer (well known) and paid $20K for another car with less mileage. Autonation's loss. My recommendation to them, if you are going to offer and market something, honor what you put out there. Do not play games. You never know who you will lose as a client. We have purchased 7 cars in the last 6 years. There are many Autonation dealerships in Miami. I will NEVER deal with any.

I won't change my rate for autonation company they still get 0 stars I don't know how those people sleep at night knowing they could burn people. Like my self I don't have a whole lot of money I was just trying to buy a decent car with no problem but it a Matter of time it will break down soon and I only made 3 payments and it runs like s*it

I HAVE A WRITTEN CONTRACT WITH AUTONATION HENDERSON IN NEVADA. THE COMPANY AGREED TO PAY $26,412.00 FOR MY 2020 TOYOTA RAV 4. AFTER 3 WEEKS THEY SEND ME AN EMAIL TELLING ME THEY'RE ONLY PAYING $25,000 FOR MY TRADE AND THE REMAINDER OF $1412 I WILL BE RESPONSIBLE FOR REGARDLESS OF WHAT THEY PUT IN WRITING ON A CONTRACT. I'M GOING TO SEE AN ATTORNEY FOR BREACH OF CONTRACT. I'M A 100% DISABLED COMBAT VETERAN AND THESE PEOPLE WERE BLOWING SMOKE UP MY ASS ABOUT HOW THEY RESPECT VETERANS, JUST NOT THE CONTRACTS THEY WRITE FOR VETERANS. THE PEOPLE I TALKED TO ARE DAVID GARCIA JR. AND A GUY WHO GOES BY THE INITIALS DC. THE PERSON WHO WROTE ME WITH THE DEMAND FOR $1412 WAS MATT CAVANESS, SALES MANAGER.

Beware of buying here.No issues with the sales department but the overall experience with AutoNation has been stressful to say the least.My son 19yrs old saved his money to buy his first truck 5500 dollars down and they provided us with all kinds of paperwork saying this truck was Certified Pre Owned and inspected.Drive the truck home 2hrs away get close to the house and start hearing engine noise hasn't had the truck 2 weeks and drove it home then to the mechanic shop.Took to a local Ford dealership and mechanic says there is no way this truck was inspected and Certified it has a major OIL LEAK,Needs Alignment & Turbo that couldn't have been missed.Now he paid extra for full warranty that doesn't kick in till the 90 day mark and AutoNation is beating around the bush about fixing the truck they sold under false inspections almost 3,000 worth or work.They hang up when we call put us on hold the manager basically laughed at my wife and hung up on her no regret for what they done to a 19 yr old kid trying to get his life started.So if you buy here inspect your vehicle good or you certainly will be out of pocket money to fix it cause they will refuse to help you and will string you along.Truck still sets at dealer with oil leak because it cant be drove back to the lot.

The worst place to buy a car I was interested in a car they were selling after the price dropped they moved it to one of their dealers in the next town and raised the price by over $1500 very shady. Never Trust them for a fair price!

In dealing with the service department. I called in advance and made an appointment - the EGR code they previously diagnosed but could not get parts for -I was bringing it back for that service since the oil was now due as well. I detailed what was needed. I left my key in the dropbox with a list of what was needed on the car. I emailed a reply to their email about my service appointment. When I received a text from my service department contact, I gave him the same list of things that were needed And none of them were done. Aside from the oil change and air filter so I again repeated what I brought it in for. They charged almost $200 for hooking it up to their computer to tell me what was wrong was what I told them was wrong, I had also told them again that the infotainment system needed an update so they charged me another $200 to hook it up to the computer for that too. I ended up spending about $500 on an oil change and air filter because they’re quote for the EGR valve was $2400. And a two week wait and I had to pay in advance. Ignored other items on my request entirely as well. At this point I said no to that and went into pick up my car, I was sticker shocked with $520 when all was accomplished was an oil change and air filter and a software update. The service representative I dealt with was rather curt unapologetic and told me I was the one who refused service and they couldn’t service it without diagnostics (like the EGR valve was going to improve?) He had a lot of in-house awards all around his workstation, so they appreciate and reward his disorganized, crap communication and curt demeanor. So, if you go to AutoNation Chevrolet expect to have a similar experience, they will quote you $1500 in labor to replace a $400 part $200 twice to hook it up to their computer to tell you that it’s still bad just like last time when they didn’t have one available to order. Highly recommend you find anywhere else for service, I have a deposit for a new Silverado EV that I will be canceling as a result of my experience with the service department. Based on this and the last time I went there for service - I don’t understand how they have a star rating this high, seems highly overrated.

Absolutely awful. Avoid at all costs! Any other ford dealer is better. Kim in finance is a moron until she finds out who you are and what you make. If these absolutely useless amateurs hadn't kept us waiting for 4 hours we would have walked. Amateur Kim blurted out my wife's monthly income to the entire dealership. Amateur Kim wanted to be my friend when she found out it wasn't a typo. Amateur Kim can't do math. Amateur Kim thinks she is smart. If you like your credit score and ask Amateur Kim not to pull your credit more than once, you went to the wrong place. Amateur Kim will pull it until you scream. She will even belittle you and tell you she made her millions, but then drop in her 27 years of experience, she will then belittle you some more and try any explain rudimentary loan practices to you. It was humorous. To recap: they treat you like an idiot, they lie, they treat you like an idiot and then they lie some more.

UPDATE: Since leaving this review, they have said they will NO LONGER DO BUSINESS WITH US because we left a bad review of them! What amazing customer service. Tiffany Gonzales refused to fix our car even though its recalled because they need the part to "actually fully break" before they'll actually fix it. Which is already ridiculous. But we made an appointment 3 weeks ago for this issue and she would never call us back about whether or not they have the parts. We have called several times and she will not reply. Horrible service always.