AutoNationReviews of autonation.com

I Ordered about a thousand dollars worth of parts. A month later the parts have still not even shipped. They will not respond to emails and finding a phone number is borderline impossible, but they will not answer those either and took a week to respond to a VM. I got tired of waiting and just re-ordered the parts from Rock auto. They shipped out the same day. At this point I just want money back from Autonation and for us to part ways like this never happened. It’s looking like I’m going to have to go the route of disputing charges with the bank. This place is the single largest collective group of f-ups on the planet. Save yourself the pain and avoid.

Advertised part on-line like they had it in-stock to lure in business. Took 6 days to respond to my inquiry re: status of my order. On the 6th day they notified me the part was on back order and after I complained with the WTH they cancelled the order stating they had no idea when it would be available. How about don't try to sell what you don't have in your warehouse. Absolute clowns!!! Avoid them and stick with a real vendor.

They will most definitely get you into a car but if you need service from said vehicle good luck! I’ve been calling for 2 days, and now my car has broken down! Still no answer nor callback, terrible

Worst vendor I’ve dealt with. Shipped incorrect item. They do not answer the phone. They do not respond to voice messages or emails. I would be glad to return the junk, but they have no instructions for returns! No choice but to ask amex to remove their charge.

Worst experience buying a car I have ever had. I will never purchase from this company or recommend this company to anyone. I felt as if I was just another customer during the purchasing process, took much longer than it should have. Was told I was putting to much money down, then I was told I they had to finance it with another lender because I wasn't financing enough. After I purchased the 2016 Fit I found out it a major mechanical issue 3 days after purchase, I got a vehicle report from a certified Honda repair shop and AutoNation would not repair it under the 90 day, 4,000 mile warranty the car came with. I was told by the management team to return the car to them they. Not 20 minutes after I returned the car they had it back on their website for sale.

The product I am looking for appears in stock, but a week has passed, and it still has not been sent; the company cannot be contacted in any way; I asked for information either from the form on the website (w w w .autonationparts. com/contact-us) or via e-mail (Orders @ autonationparts.com) I could not get any answer. Waste of time; I do not recommend

Can I give negative stars? Both Boyd and Derrick are probably the worst customer service people I have ever met. I have had three Nissan Frontiers and an Xterra. I loved them. But I will no longer be buying Nissan Products. A little back history, In 2018, I took my 2013 Nissan Frontier to AutoNation Nissan Tempe due to a fuel filler tube issue. There was a service bulletin about the problem. I printed it and brought it with me. Basically, it intermittently caused fuel to spray back out of the tank as you filled it. Derrick was a service person then. He did not check the filler tube instead he bilked my extended warranty company for everything he could think of including a new gas tank. Finally, after 2 years, he had an epiphany... He found the service bulletin and fixed the issue. Like it was his idea. Fast forward to 2023, I took my 2019 Nissan Frontier to the dealership I purchased it from due to an airbag warning light blinking. They were not a Nissan Dealership, but they did the diagnostic and confirmed it needed a new airbag sensor. But they couldn't do it since it had to be done at a Nissan dealership. They sent me to Auto Nation Nissan Tempe to have it fixed. I arrived at my scheduled service time only to be told that the person I was scheduled to meet for the repair was at lunch. So I got the "super-friendly" Boyd instead. In case you didn't hear my sarcasm, Boyd is the most unfriendly person I have met and was rude to me immediately. I told him I have had bad experiences at this location previously and he must have taken that as a challenge to make this experience even worse. He also informed me it would need another diagnostic since they could use the one from the original dealership. So I waited for 2 hours to complete it only to tell me what I already knew—the airbag sensor needed to be replaced. He said he would order it and text me when it was in. This was on a Wednesday. On Friday I received the text that the parts would be in on the following Tuesday. I called Monday and made an appointment for Wednesday. When I arrived Wednesday, Boyd rudely told me the part wasn't in. I took off work for this and my girlfriend rearranged her schedule to pick me up while they serviced it. I was not happy and another person, Rustin, said he would take over helping me. I asked to speak to the manager and low and behold, guess who the manager is... Derrick!! The same guy that gave me the 2 years run around on my previous Frontier. He said to make this right he would waive my extended warranty deductible and get the part asap. After 3 weeks I still hadn't received a text or call about installing the parts. I contacted Nissan Corporate and filed a complaint. After about a week of phone tag, I finally received a phone call saying they cannot do anything about Derrick and Boyd's behavior since they are an independent dealership. I was also informed that I am not welcome there. I know I am just one person, but companies should not treat people this way. Losing one person as a customer doesn't amount to anything to them so what do they care? But you as a consumer should do yourself a favor and avoid the service department at AutoNation Nissan Tempe.

These guys are total crooks. From the beginning, the transaction that I made with AutoNation USA was abnormal. My normal vehicle broke down in Albuquerque so I purchased a Hyundai Tucson from AutoNation USA using my credit card, thinking I would sell the car when my car was repaired. Normally, the dealership issues a temporary plate and sends you the title in a week. AutoNation USA Albuquerque told me that they would handle the titling in my home state of New York and send me new plates and the title for New York. They charged me a $399 titling fee and $1,222.00 in estimated New York taxes. They said that they would email the paperwork to me but I asked them to give me a receipt for the purchase so that I could prove that the car belonged to me until the title came. They gave me a printout with said taxes, titling fee etc. included. Over the next 4 months, I called asking what could have happened to the title since it never arrived in the mail. I called dozens of times and was always given excuses, which I now know were completely fabricated, about how New York had sent back my paperwork, they had hired a new titling lady, they were looking for my title, on and on and on until I finally contacted the Attorney General’s office. The wonderful people at the AG’s office finally got the general manager, Timothy Leon, to hire a titling company, “High Desert Title” to send me a title. Cara at High Desert Title said that she contacted corporate and that they had agreed to return the titling fee but that the taxes that they had put on my receipt were “only an estimate” and that they would not be returned, even though they had not used the $1,222.00 to title my vehicle in New York. They did, however, spend $899 to title the vehicle in New Mexico but New York does not accept transfer taxes from New Mexico so I will still have to pay $1086.00 in taxes in New York to drive my vehicle. This fee of $899 never should have happened, since they knew I was going to have to title the vehicle in another state. The money was spent improperly. I have not received any repayment for the title fee or the New York taxes from AutoNation USA and Timothy Leon refuses to return my phone calls. They charged these fees without reason. I can not drive the car, as the title has still not arrived and they refuse to issue me a new temporary plate. I have now missed work and am completely immobilized and still have no title and I have received no refund.