AutoNationReviews of autonation.com

Horrible, Horrible, Horrible Stay away from this company, they don’t have parts, they just take your money!!!

I bought a jeep from Auto Nation in March. They have had it more than I have. Bought the extended warranty. Since their mechanics are ASE certified I don't understand what it is taking over two months to figure out why it is overheating. I would not recommend this company. Customer service is great when you buy but terrible if it starts having mechanical issues. Still don't have the jeep. Buyers beware.

If I could give 0 stars I would period I have never been so stressed and so disgusted in my life with the lack of urgency and customer service that is being displayed by the service department. I have a job that requires I have a vehicle for travel. I am a single mother with two children and a medical condition that limits me from being in excessive heat. I went online to their website and got an appointment for the soonest availability. Which was Saturday at 1 PM when I came. To check in, Rustin told me that due to the time in the day that the technicians would not be able to get to my vehicle and that I should come back on Monday instead. At that time, I also inquired if there were any loaner vehicles available because I did not feel comfortable with taking my car back to just sit when they could at least assess it. My vehicle went in at 7 am on monday, 8/6/2023, For a heating and cooling system, repair. The heater came on and would not turn off in an Arizona heat wave. Today is August 18th the day after my birthday and I still have not gotten my vehicle back, and they have supposedly had no rental returns during this entire time. When I dropped off my vehicle that Monday morning I was told by Sara, that they had no other vehicles in the shop right now and they could get to mine immediately. She would contact my warranty company that day. I kept checking my vehicles status and if there had been contact with the warranty company over the next few days and was told they hadnt been able to reach them. I have also been told that I can come pick-up my vehicle to just wait out a response from my warranty company. I finally received response as to my vehicle status and I was told to call the warranty company because they needed a customer statement, I called them as soon as I was provided the number on a Saturday, and the warranty department was closed of course. So I called at 8 am Monday morning to give my statement and I also asked when the claim was submitted, they said that they had only just called on Friday, that it is a call center and if she called previously the call and request would have been recorded and submitted for review. I received my approval letter from the warranty company this morning and I sent it to Nissan with Instructions on what they need to do to be paid. How many weeks will it take now? I have been taking Ubers at my own expense this entire time. The letter also denied claims for parts and repairs that I was not informed of by the service team. This experience is the extreme opposite of my last reviewed experience. I literally want to sell my car I own so I never have to come back to Nissan service. I still have to get it back before I can even do that.

Not sure what this company is... Ordered parts, going past 2 weeks now. No responses to any messages, no delivery status, nothing... Only message received was the payment receipt immediately after the purchase. Scam or Not, I would not do business with a company that carries themselves in such a manner.

This site is a scam site. It has been a month since I ordered my part and it still says the status is "in progress" on my order. However, they have charged my credit card and they do not respond to e-mails or phone calls. I even tried canceling the order since they obviously can't fulfill it, I have still heard nothing. I have filed a dispute with my credit card company. If you are trying to figure out this company's phone number you can call them at 1-888-423-1664.

Tried buying a part from the "auto nation parts" website. They sent me something that did not match what was listed on their description. Their customer service is awful - it's been nearly 2 weeks and I am no closer to getting a refund or returning the item. It took a full week for them to respond to a voicemail and email and then they have no follow-up after I question why I should pay return shipping and a re-stocking fee for what is clearly not the part they show on their website. Will absolutely never go back to them for a part, service, or to buy my next vehicle.

This was a terrible experience first off they gave me a price then changed the price. Only way I could talk to anyone was to write this.DO NOT SELL YOUR CAR TO AUTO NATION.

Why is this company still able to operator. I order some parts a month ago and they won’t return a an email and my parts well $150 wasted. How do we take this business out of business?