AutoNationReviews of autonation.com

If I had known, I would only be given one key it would have been a non-starter. Sales did not tell me I was only getting one key until the deal was done. Oh! You will get it in the mail in two months. Actually, you have to call Toyota and ask where your key is and then get in line and go to the dealer parts dept to get it. Sales was ok but the paperwork is still being resolved (unknow Title and Registration issues). I suggest you do not do the electronic signature and spend a full hour reviewing all the paperwork line by line and ask questions. If you don't like the answer, ask for clarification in writing. All items you decline write decline in large letters on the document and sign it. Never got a zero balance statement as I paid cash. Everyone was courteous but do not rush through closing like we did. Pain is good. Easy way is not always the best way to do business. I have bought at least 5 Vehicles from them and traded 3-4 Toyotas in on purchases. If you are price shopping, get a quote from them first! Standard procedures are 3 quotes!

Plain amd simple,DONT GO THERE!

DO NOT SHOP HERE I regret to share my deeply unsatisfactory experience at AutoNation Buick GMC, specifically with Nick Sandberg. I attempted to buy a vehicle in cash, and everything seemed promising until they insisted on proof of my "authority" to make the purchase under a business. Despite being legally listed as CO Owner on our bank account, they encountered issues verifying my authorization. They pulled our articles of incorporation, which, according to legal advice, do not specify signing authorization beyond the listed owner. In an attempt to comply, I consulted with and provided a legal statement signed by all necessary parties upon the dealership's request, but they failed to specify the required format until less than 10 minutes before my arrival. After multiple visits, they eventually demanded a company letterhead for my statement during my final visit. I would have provided all the “necessary” material if they had simply spelled it out. These requirements seemed entirely unnecessary and were deemed excessive by both my banker and the fleet manager at Chevy, whom I consulted on the matter. This ordeal has been frustrating, extremely time-consuming, and, in my opinion, reflects poorly on the dealership's understanding of what proves signing authority. Regardless of their policy, they should have provided an outline of what they deem “adequate authorization” before I drove from the mountains multiple times. This will be a great topic to discuss on The Troubleshooter Show.

I purchased a previously owned Ford Expedition XLT from AutoNation Ford (sold to Greico Ford of Delray Beach FL) I asked several times about any accident - as there was overspray on back drivers quarter panel. The sales associate assured me there was none - relayed (para phrase) “ this is an existing customer- trades between 50-60,000 miles ALL service is done by their dealership.” I kept pushing -he called the sales mgt and GM - they showed up with a Carfax - sure enough- numerous services were listed - an NO accident. I purchased it - on the drive back across the state - the SUV bounced all the way - the brakes ground - I called and was told to take it to AutoNation FT Myers - that service manger drive it came back and said “this vehicle should never have left the lot let alone be on the road” they replaced 4 struts - brakes all around - on a vehicle that listed 58,000 miles over a 5 year span. This vehicle was purchased to tow a trailer trailer for my cancer ridden wife that wanted see the USA before her death. 2000 miles later the engine blew!! Now the vehicle with NO accident- cracking and chipped paint began on the back quarter panel at gas receptacle- $6700 quote by national repair company to fix “no accident”. I contacted the state of Florida AG - they were great involving DFMV - I contacted AutoNation thru the customer service line - that associate was GREAT and called me getting the same details above - she then sent an email stating the Market President Had it and was investigating- I’ve heard nothing since before Christmas even after me emailing them last week. I feel taken by fraud using a noted CarFax to hide accident

Found a car at the dealer. Went out and looked at it on Friday and did a through walk around. Contacted associate on Saturday saying I wanted to purchase and all was good. They were closed on Sunday so went by Monday after work and they told me it was sold already?? Wasted time and money driving to and from with no explanation. They are one Big disappointment!

scammers. I ordered two Landrover parts. Wait two weeks for the shipment, never happened. I asked for a refund and three weeks passed. They keep on sending the same kind of automated messege and difficult to reach them via phone as well. Very bad experience and don’t you dare to place order.

I purchased a 2018 Alfa Romeo giulia from here about 5 months ago and I am now finding out the car needs a new engine. Ever since I purchased this car it’s been problems with the car and also the service department/dealership. i was told the car had gotten an oil change , serviced and new brakes were put in. Within two weeks the oil light was on and the breaks were squeeking. I brought it to the service department where I was then told that they did not hear any squeaking so they would not change the brakes. I then brought it to Alfa Romeo, Larchmont, where I found out that the brakes were actually warped and never had been changed. I also found out the oil change had not been done, and actually the oil was 4 quartz over. When I then brought this problem to the service department attention they told me they would do the oil change, which for the second time they actually did not do, they only let out oil which then brought the oil too low, which is unsafe for the engine. Also the engine light would come on and off, I brought it to service department attention but I was told they cannot look at the car If the check engine light is not permanently on, “ AutoNation policy “. Fast forward 5 months I find out the car needs a new engine and I am out of my warranty with autonation. They refused to service my car and nothing has been done.

The purchase experience was fine. But the aftermath was a disappointment. When buying a car from AutoNation St. Louis, make sure you are happy enough with the car that you don’t need any follow up work. Make sure it does not require a return visit. Return visits and follow up maintenance are an afterthought for these guys. They want to move as many cars off the lot as possible and won’t fulfill their agreements. I realize this is typical for any used car dealership, but AutoNation St. Louis is no different. So be mindful of this when you shop there. - My car buying experience worked out well. In one day we found a car, worked out the financing and left the lot with a car we love. Deangelo was our salesperson. - There was some cosmetic work that sill needed to be done. AutoNation St. Louis agreed to cover up some small paint chips and scratches in a follow up visit. - I dropped the car off to get the service done. I was out of town for a week. This gave them plenty of time to wrap things up. I spoke with 2 different individuals and we agreed on the pickup date. One was a member of the service department. When I dropped off the car, we did a walk around and she confirmed they were good to move forward. - I called the day before pickup to make sure the car was ready. The person I spoke with said the manager was out of town. She didn’t know too much. It was a fishy conversation and I could tell they hadn’t done the work yet. - The next day, I called ahead before driving a half hour to pick up the car. Turns out it was sitting on their lot all week and no one touched it. FAIL! - The Service Manager was out of town. I spoke with a couple different people. Ended up on the phone with Rich, a Director from a different department. Rich pushed it through. By this time my window had closed, so I picked it up the next day. - Upon inspection of my car, they didn’t make all the cosmetic changes agreed upon. Rich explained that this was never possible because it required body work. I really wish Rich was around to tell me this during the sale. I needed my car, so after some back and forth I decided not to play hard ball. So I left the lot pissed off. BAD EXPERIENCE WITH AUTONATION ST. LOUIS. The quality of customer service drops once you roll off the lot. And they don’t honor their agreements. BONUS ISSUE: Everyone says they’ll fill up your tank before you leave. Deangelo threw this in as part of the sale. Rich said he’d fill up my tank to make up for the service issues. Listen, I can afford my own gas. But if you’re going to offer it, then you should do it. I had to remind Deangelo a couple times. Rich never did! LOL