AutoNationReviews of autonation.com

Wow. Just wow. Took my vehicle to AutoNation 2 weeks ago for evaluation to sell. They offered me $24,000. I didn’t have title at the time. I received the title and contacted them today. The offer today was $13,000. I asked them what had changed in 2 weeks since it had been parked since I was on vacation. They came back with “oh office made a mistake. We can offer you $18,000.” Be careful or at least know who you are dealing with. Carmax offer went down $500 not $6000 in the 2 weeks.

Charlie (the director) is a lying scumbag. Make sure you record any conversations you have with him over the phone or otherwise. Not only was the scum that sold my parents their car a lying sack (who was at least fired) but Charlie promised my parents one thing, made them wait 3 months for the supposed repairs, but then said he never said they were going to do the repairs. The car was purchased less than 3 months prior to the initial inquiry about the issues with the AC. Then at 6 months it got worse, they then made my parents wait 3 more months for an appointment, and then flipped and said they would never cover such a repair. This location sells Used lemons, do not buy any used vehicles from them, and if you do, make sure you have a recorder running, so if they try to screw you, at the very least you can throw it right back in their face. If Charlie the scumbag is still the director there I genuinely recommend not even bothering to visit. Absolute scum. Makes up sob-stories to make you feel sympathetic. If the one about his wife is even true I hope she leaves him because he sure as hell doesn’t deserve her, he is the scum of the Earth. YOU HAVE BEEN WARNED.

This place is terrible! I ordered Molding R Drip Side ($89.81) and Molding L Drip Side ($89.81) for my 2008 Honda civic. Auto parts charged me $369.94 for shipping and my total cost for whole entire order was for my $595.59 (including tax). The parts are very light and less than 2Ibs. They are just very long and it’s made out of rubber (very thin car part). I paid almost 3x the amount for shipping then the actual product. They also packed the very thin parts in two separate boxes. I attempted to call and dispute this order but they refused to give me back money for the shipping ($369.94). In order for me return the package they are requesting for me to pay the $369.94 and claiming that it is width of the box that’s costing me. Which is ridiculous. I reordered the parts from another company and shipping was FREE and both moldings packed in one thin box. Yes, the other company was OME parts. My advice is to check the shipping cost and don’t order from AutoNation Parts.

Worst customer service and slowest shipping on earth! Avoid at all costs!

Horrible. Waste of time. Placed order 2 weeks ago, no conformation email, nothing at all. But they did charge me rightaway. Only when I called 2 weeks later a very unfriendly rep told me over the phone that part is not available. What a joke. DO NOT DEAL WITH THEM.

The worst customer service I have ever had with insurance is with Autonation Insurance! I will tell everyone I know not to purchase a policy from them. Their call center puts you on hold for 30 minutes (several times) and then hangs up on you. They request the same information over and over. I can only assume they are stalling in hope that the customer will give up and they won’t have to pay the claim. Horrible company! So disappointed. I cannot believe I spent over $3500 on a warrenty to get treated so poorly when making a claim. DONT MAKE THE SAME MISTAKE I DID, never purchase a policy from these people!!!

Where can I even begin to start . If someone can HELP . Please do so. Co-signed for my son 8-23 a week later started having problems with his Jeep 2012 SRT he was taken advantage of , how did is pass inspection. First battery , then alternator . Car broke down they finally replaced alternator, I cxx as me out my pocket of $200 . Few days later same issue , car was smoking and backfiring . In shop again , got out of chop my don broke down on E Colonial, in shop three weeks . Broke down again paid another 200 I hold my don stop it off they told him it was too late . Was still within the 30 days . Finally told it needed an engine , they claim they replaced that . About 6 weeks later transmission goes out . Owe over 20k on vehicle hadn’t be driven in three months . I’ve written everyone I thought I could , no results . They took advantage of a 21 year old kid and sold him a LEMON, they saw he was desperate. What can I go to get them to fix it , was told the warranty doesn’t cover it , how did this vehicle even pass inspection before it was sold. They wanted it off of their hands . Gonna call channel 9 news

I'd give them a zero because they're hard to contact, don't return repeated emails- just canceled parts on me due to "catalog issues" HORRIBLE