AutoNationReviews of autonation.com

DO NOT DO BUSINESS WITH THEM! Stay away! They sold me a lemon! I purchased this vehicle one year ago, in May 2023. Over the last year, I have encountered nothing but issues, including frame and body, engine malfunctions, and wheel and suspension breakdowns. I've tried communicating with the store manager and service department but have had no resolution. When I purchased the vehicle, I trusted the advice of the sales and finance associates and invested in an extended warranty and maintenance contract, which I was told would cover the vehicle bumper to bumper; however, the only response that was ever provided was "it is not covered." The poor customer service and lack of concern displayed by the store staff and the poor quality of the vehicle sold to me have left this experience to be nothing but dissatisfying. This store took advantage of me and sold me a vehicle that was not in working condition. I have had to make several repairs out of pocket already, and now I am being told that additional repairs of over $2500 need to be made for my vehicle to be safe to drive! The sales manager always claims he didn't receive my messages, be it phone calls, emails, or letters I have sent. This business does not care about the customer's safety, nor will they take responsibility for their failure to deliver a quality product. They run the business and behave like a small dealership, leaving me feeling frustrated and helpless.

A junk website. Never shipped the part. Avoid the place. Customer Service is useless.

AutoNation had a good price on a battery box for my Mini. I waited a month for it because it came from overseas. Its box was too small, warping the part. I'm using a heat gun and plywood templates to straighten it out. I should have just bought a used box and saved money as well as time rehabbing this part.

The following is an accurate and factual account of my recet purchase from Autonation Chrysler, Dodge, Jeep, Ram in Mobile, Alabama. On June 8, 24 I purchased a used 2022 Ram from this dealer. It had 9800 miles on it though it had been listed on various sites with 9500, 12,400 and 24,000 miles. Obviously the 24,000 mile figure was incorrect. It was a California truck and was shipped rather than driven to Mobile thus allowing for the 9500 and 12,400 difference. I live three hours away in Louisiana so the trip was somewhat long to look at a truck. The trade was fair and the truck price seemed fair. I traded my truck in order to save money on taxes. When it came time to purchase the truck I was offered three warranty or maintenance packages. The numbers were extremely high so I refused all. Immediately I was offered the same package at a steep discount. Nealy half the original cost. I accepted the extended warrant, tire and rim package and the Mopar maintenance which covers all recommended maintenance for the warranty period. Later, upon reading the warranty I saw that it had a $100 deductible for work performed at AutoNation. There are none near me. The deductible for a third party contactor was $200. Totally out of the question. Upon reading some reviews of their coverage I cancelled it and got a much better deal locally with more mileage and no deductible. I paid for the warranty etc. by credit card. It was not financed. Auto Nation has a handling fee of $995 added to the vehicle cost. I felt that was extremely high. Just another way to add to their profit margin. I drove home on the interstate with the radio on and at 70 – 75 mph. Everything seemed fine. Upon arriving home I noticed a thumping of bumping noise coming from the sub or the speakers. It was so bad it would give one a headache at lower speeds. I contacted AutoNation and they said to take it to my local dealer as it was under factory warranty. Long story made short the dealer replaced the ANC module but that did not stop the noise. They reprogrammed the system and even checked all the tires to be certain they were no making excessive road noise. After three trips to the dealer we puled the fuse on the ANC module. The dealer had contacted Stellantis for support. I am waiting for them to contact me once again. Upon leaving the last time I was told it was the tires on the Rebel which are a bit more aggressive. Just my truck? I have friends with the Rebel. No issues at all which is why I bought it. When I contacted AutoNation I was told they held no responsibility for this problem. I was told I could sell the truck, trade the truck of live with it. When I argued I was told they would trade for something on their lot but would not guarantee I did not lose money. I traveled to Mobile for a specific vehicle which they no longer had. Our conversation went poorly and I couldn’t believe the attitude of the manager. When my credit union was sent the finance package it included the warranty etc which I had already paid for. I called AutoNation and they removed those costs and sent a new package. A simple mistake? I don’t know. Then I realized I had no temporary license plate. Today is July 29 and it has been over seven weeks since I purchased the truck. I called and after six weeks was told the paperwork had been sent to my local DMV. Really? Six weeks later? I still have no license plate. According to the Alabama Lemon Law I have a case. We will see. I could go to small claims court for reparations as well. One of those will happen. My experience was abysmal. I will never do business with them again nor recommend them. Am I being too harsh? You decide. Doug

Stay away of this business as they don't care about the customer's safety. They sold me a car with seized caliper, front brakes with 3mm or less and an old battery that was causing error codes. Clearly they did not inspect 125 points as advertised. Made me drive a car from Margete to Jax on a seized caliper. The repairs I made and paid off my pocket were $1310.43 to have the vehicle be safe to drive! When I contacted them about the repairs and sent them the report from the dealership, they totally ignored me, Charles replied after two days saying they did inspect and when I asked for explanation about he never replied. The sales manager never bothered to reply. Customer service is very bad whenever they connect me to the sales of the dealership and I never get a reply. Customer relations never replied even after 9 business days that is ridiculous! They are behaving like a small shop not a dealership.

Went in for oil change and alignment with an 8:45AM appointment. Waited for almost 4 hours, was given a story about the mechanic working on my Tahoe left and no one knew my car wasn’t being worked on. Had a coupon for oil change, the same one they send me every time my oil change is due, they didn’t honor it, however he did discount it a bit due to the time I had to wait.. Told me I had a small oil leak, however proceeded to tell me the technician didn’t look to see where it’s was coming from; and the price to fix could be between $400 and $1800?? Lastly after my car was completed, they couldn’t find my keys for 20 minutes. I always use this facility for my service, this was a 1st I admit. We’ll see how it goes on the next!

I've waited over a month to write this...to let my anger cool. Autonation 385 serviced my Honda Odyssey three times in the three months before it died, WHILE IT WAS BEING DRIVEN. The driver, a family member, could have died. The car became unsafe and could not be slowed with the brakes - it needed to be stopped with the parking brake. The car had only 83,000 miles and was purchased from the same Autonation dealer -where it had also been serviced regularly. They said it needed a new engine and a new transmission - $26,000 worth - essentially the value of the vehicle. There was no accident- just a malfunction while it was being driven- that totalled the vehicle. Autonation passed me off to American Honda, who wasted a month of my time and then did nothing. Then, after more dithering by Autonation, I eventually sold my car for scrap - after 6+ weeks of useless conversations. I sold my car for scrap because it was the best offer I could get, because I couldn't trust it to ever be safe for my family, because Autonation wanted to be paid to find the cause - despite the fact that this is a regulated product and they have obligations to learn about failures. And finally, because I couldn't trust Autonation to tell me the truth about a vehicle where they held a vested interest in the outcome that could conceivably implicate their earlier repairs. Read my NHTSA report #11589527 and know that Honda Odyssey can be unsafe, and that Autonation doesn't care.

Edwin Rasmussen said he had keys on his desk on car we were driving all the way from Wickenburg and when we arrived. He was told we were there and and walked around chatted with coworkers and then when we walked up to him gave the car just sold a few minutes ago. Said he called several times to tell me yet no calls on my phone. If you want to have good ethics be honest. It does not hurt. I work at a Dealership and never have treated costumers the way he did.