AutoNationReviews of autonation.com

I bought a 2020 Ram 2500 Laramie from Autonation on Austin Bluffs in Colorado Springs. I traded in a 2021 Mercedes C300 and a brand new motorcycle that had 21 miles on it. Initially my experience was ok, not great. When it finally came to going over the numbers and signing paperwork, they purposefully only show me what my payment would be, but not what they were giving me for my trades. If they were a stand up dealership they wouldn’t have tried to hide the fact that they were screwing me. On both vehicles. When the salesman got payoff on my Mercedes, he just looked at what was owed on the financial company’s app which was on my phone, rather the do their due diligence and actually call the bank it was financed through to get a 30 or 45 day payoff like any other dealership would do. It wasn’t until I checked to see that the vehicle I traded was paid off that I noticed a small balance left of approximately $230 that Autonation still owed. When I called to inform them or the difference, there management immediately blamed it on me and said it was my fault for the discrepancy and refused to take care of the balance. So I called upper management, and as expected they blew me off and didn’t care what I had to say. So I called corporate, which got me nowhere. Finally I left the General manager and long voicemail. At which point a sales manager called and said they’d take care of the balance like they were doing me a favor. That was 8 days ago, they still haven’t paid the balance. Needless to say I will never do business with Autonation again. They are shady at best, so buyer beware. Lessoned learned, Make sure you know what your vehicle is worth before trading it in, make sure they show you the numbers up front before signing any paperwork.

I purchased an item that was listed and appeared to be a tire repair kit. This is/was a deceptive advertising tactic and I fell for it. I tried contacting them via the website and by telephone. I still have received no response. I see the importance of reading a series of reviews now. I WILL NOT, WOULD NOT give any recommendation to use Auto Nation. They failed to respond in adequate time to my return request. I therefore spent $122.xx for an overpriced and unusable can of tire sealant. The only way to use it is to purchase and air compressor that is also advertised as an item in the online description.

Trash. Absolute trash. Takes forever to get in touch with anyone. They also claim certain packages you purchased are non refundable which is BS. Wanna hear something funny? I just got an email saying the theft protection package I purchased is nonrefundable. As if that doesn’t constitute theft in and of itself lmao. I know I’ll never see a dollar of what I paid for that, but figured I’d post out of principle. Avoid this clown show like the plague.

I'm looking for certain Part for My car and I asked him, could he please give me the part number where I can find it online. And he said they wasn't able to give it to me if I'm not purchasing one of their items. How ridiculous is that this place should even be on the market

Stay away from autonation...their "warranty" is junk.

My husband bought a 2021 Chevy Spark for me thru Autonation and its been a nightmare. Broken wipers, transmission problems, car still reeks of smoke no matter what I do and the interior was filthy - I had to scrub the ceiling of the car and all the seats before driving it. Now having to go thru their useless customer service to get tranny serviced - good luck with calling or the website - both are useless unless you live in MD, TN or FL...

I bought a car from them last month and it broke down in the remote West Texas town, it was 106 and my 87 year old aunt was in the car. She is ok no thanks to either my insurance or this awful place who couldn't have been worst- the attitude of the jerk we talk to was you should have bought a full warranty. OH really this is their attitude you should have expected one of are cars to break down when you haven't even made your first payment.

Update: 8/14: Contacted Customer Care Team as instructed. I was told someone would contact me within 24-48 hours. It’s been close to a week. Nothing but crickets. However, I did receive a call from DMV investigations, a great lawyer and the good folks from CBS/KOVR 13 News. That’s positive! Update: This notice confirms the successful submission of complaint number PC-0000020469. We appreciate your concern and will contact you if additional information is needed. If you have any questions, please contact your local DMV Investigations Office. Contact Information can be found at Investigations Offices - California DMV. Sincerely, Investigation Division CA Department of Motor Vehicles _____ What a terrible experience. Carmax, and AutoNation Honda continue to ignore requests to fix a real issue that they created. 2019 Ram Promaster purchased new under one of our companies, of which I am the only Officer. I'm on the purchase agreement as a guarantor. In February of 2024, I decided to sell the van and didn't want to hassle with a private party. I chose two companies that take trade-ins (Autowest Honda in the Roseville Automall and Carmax in Roseville, CA). On February 13th, I visited Autowest Honda and was greeted by Salesman Thomas Condon who provided an analysis of the trade-in value of the van. To make a sale, Thomas indicated that he needed some additional items from his manager, but his manager was unavailable. He then asked to check back in the morning. I informed Thomas that I would be taking the van to Carmax. I left and took the van to Carmax. Carmax essentially offered me the same trade-in value and indicated that their system could title and pay off Chrysler Capital directly with a wire transfer. We then made the sale. They wrote me a check for positive equity and sent me on my way. On February 27, 2024, I discovered that Autowest Honda initiated the purchase of my van without my approval, the van, or any paperwork. They also paid Chrysler Capital the payoff amount. On February 27th, Carmax contacted me via phone to indicate that they have not been able to complete the payoff with Chrysler Capital, and as a result of Autowest Honda's involvement of contract interference, they wished to back out of the sale. I called Autowest Honda and asked to speak with the General Manager. Gary Pistochini identified himself as the GM and listened to my interaction with Thomas Condon and Autowest Honda. He was completely shocked and said that he had never even heard of such a thing happening in the auto business - and that there were processes in place to prevent such a thing- and that he would address it immediately and call me back with an immediate solution. I have heard nothing back. Reaching Mr. Pistochini was impossible and so I tried to speak with the first salesman Thomas Condon for an update and learned that he was no longer employed there. I then contacted Carmax to explain the situation about Autowest Honda and that they should attempt to contact Autowest Honda directly, and attempt to try and pay Chrysler Capital directly to pay off the van. I contacted Chrysler Capital and they indicate that the van was initially paid off by Autowest Honda on 2/16/2022 and then reversed that payment on March 22, 2024 - a full 38 days after initially paying it off. On June 1, 2024, Chrysler Capital indicated that the van was approaching five months delinquent and scheduled for repossession. I noted the issues with Autowest Honda and Carmax. Carmax has been very aggresive with certified letters. Van has been on their lot for six months. I have attempted to resolve this issue with both automotive companies and both are pointing fingers at the other. Carmax has been very aggressive. Autonation is hiding. Be careful folks. This is as ridiculous as it gets. Van is officially in repossession, my credit has been seriously damaged, and these big companies are heartless.