Alex
Not good
Toyota of Irvine and team is like a bad relationship, great at first, and gets bad quickly. I worked with Don, Elijah cho, Erik yun, and Shawn. You would think they have never sold a car before. The docs that needed sent out to sign sat in Erik's desk for nearly two days. They were unable to confirm my wire transfer of $22k went through until the following week (mind you this was a domestic wire transfer done at my bank). They weren't going to give me a temp tag. No idea about the bill of sale or title work as no one has called back yet nor shared that information. They never shipped my car even after payment and docs were confirmed. I had to call and prompt the transportation to be arranged. Shawns response was "there's three managers and I assumed someone else had done it, it will probably be a week or two before they pick it up" They over charged me approx 350$ in fees and Elijah when said he would look into it first thing over a week ago provided no call or follow up. I then was in speaker with Elijah Shawn and Don; Don explained reason for update and Elijah replied, "hah, dude" to Don. I could hear the smirk and disrespect over the phone. They still cannot tell me when the amount owed back to me or even a final number is. I have bought vehicles from out of state several times and even AutoNation dealers in the past. This has been the worst car buying experience of my life. In conclusion, if you like being treated poorly, phone calls not returned, incorrect purchase amount invoiced, and all other information above then you may enjoy this place. This was a very unfortunate turn of events and I certainly hope these areas of focus can be improved upon