Automotive Equipment SpecialistsReviews of automotiveequipmentspecialists.com

Response from Automotive Equipment SpecialistsJul 6, 2020

Frank, Great to hear you had a good experience with us! We appreciate your business.

Response from Automotive Equipment SpecialistsJul 6, 2020

Kerry, We look forward to working with you again. Thank you for your business!

Response from Automotive Equipment SpecialistsJun 23, 2020

Doug, Thank you for the kind words! We appreciate your business.

Response from Automotive Equipment SpecialistsJun 18, 2020

George, Glad to hear the scanner arrived quickly! Thank you for your business.

Response from Automotive Equipment SpecialistsJun 16, 2020

The Singletons, We are a bit confused as to why you feel this way. From the day you placed your online order, we have been taking care of you and your order. When you placed your order online, we gave you a call the same day to ensure you could offload once your order was delivered. When you informed us you couldn’t, we did let you know that we would either need to A) ship the order to a terminal nearby so that it could be offloaded into a truck/trailer for you, or B) for an additional charge add a lift gate to the delivery truck. When you expressed that you were not happy with the potential additional lift gate charge, we did explain that unfortunately we wouldn’t be able to cover that for you. We were fully transparent in explaining that we do not make much on your order as we give our customers a great deal on that particular piece of equipment. Once we received your okay to add the lift gate charge, we put through your order to begin processing the same day. We sent the paid invoice to the email you provided – again that same day - stating that we would reach out to you once we received tracking. Sometimes despite marking the email as important, it does occasionally go to customer’s junk mail. I apologize if this was the case, but we unfortunately don’t have any way of telling if it ends up in the customer’s main inbox. We would be more than happy to resend that email if you can’t find it. When you called 3 business days later checking in on your order, we did not yet have tracking information as of that morning. We did reach out to the manufacturer/warehouse for shipping information and were waiting to hear back an answer. Before we were able to return your call, you called again. We updated you that your order would be shipping that same day or early the next day. We would not have the actual tracking number until it shipped. You were quite upset, and we did listen and address all of your concerns. When you were upset that you had not heard anything for 5 days, we explained that weekends are not counted as business days as almost all – if not all – manufacturers and warehouses are only open Monday through Friday. The day you had called was only the third business day after placing your order. As stated on the header of our website, most orders do take about 1 – 3 business days to process/ship out. There was a possibility that your order could have shipped as early as Thursday or Friday, but we could not confirm that until tracking was received. We apologize if there was a misunderstanding, but we were not able to guarantee it would ship out by the end of the week. We also mentioned that due to the pandemic there have been occasional slight delays in regards to shipping that are out of our control. When you expressed that you were unhappy you had received an automated notification from our website that your order was “complete”, we did explain that “completed” is in reference to placing your order and that it is being processed on our end, not that it was marked as shipped and delivered. At the end of the conversation, we did assure you that as soon as we receive shipping information we would send it to you via email, and have the owner of the company give you a call. We did receive notification that your order shipped a little after your phone call, sent your shipping information that same day, and emailed it to you within 20 minutes of receiving it. When the owner of the company gave you a call, your concerns were again addressed and you were notified that tracking information had been already sent to the email you provided. We believe in customer service which is reflected in our 5 star reviews on Trustpilot. Our 1 star and 2 star reviews are far and few between. We communicated with you as we do with every customer. You did have your order shipped and tracking information all by the third business day. We did everything we could have and should have to take care of your order.

Response from Automotive Equipment SpecialistsJun 12, 2020

Brian, Thank you for the kind words! We're glad you had a great experience with us. Thank you for your business!

Response from Automotive Equipment SpecialistsJun 8, 2020

Nic, Great to hear it has been a good experience so far. We will be sure to update you as soon as we hear anything, and are keeping an eye on your back order. Don't hesitate to give us a call or email if you need anything else! We will keep in touch. :)

Response from Automotive Equipment SpecialistsJun 8, 2020

Joe, Glad to hear you found what you were looking for. If you already emailed Autel, they will be the ones sending you the one year downloadable code. If you have not yet contacted Autel, you can call to register your scan tool at 855-288-3587 and receive that code as well. We will call you shortly to follow up as well.