Auto Claim SpecialistsReviews of autoclaimspecialists.com

5 stars excellent service

We have been with USAA for 27 Years without a claim. Auto Claim Specialists kept us Informed and Involved with each step of the process. We were quite shocked how USAA treated us when they were supposed to have our back when we needed them. Unfortunately, USAA had their best economic interest in mind. They deemed my VW R Line Convertible New Beetle a total loss without even coming out to see it in person. Due to COVID-19 they did not send their own adjusters out to look over the car and the damages. USAA valued my car much lower than the actual value. Due to the fact that VW stopped making the New Beetle in December 2019, it isn’t even a vehicle that I could go to a VW dealership and buy again. USAA Under Valued my car Total Loss Settlement $2,353.44 or 16.1%. USAA provided me with a loaner car, but due to COVID-19 they sent me 65 miles away (130 miles round trip twice), to pick it up, to a county with far more COVID-19 cases and deaths than my home county. That made me cry. Then, after 1 month, they told me I had to turn the loaner car back in, drive it back 65 miles each way and that if I had COVID-19 I could keep the loaner, but to use it to get back and forth to work they would not allow me keep the loaner car. That seemed so unfair and backwards. After going through the Appraisal process as my Policy Right which was disclosed to me by Auto Claim Specialists to identify The True Actual Cash Value of my car. Thankfully, this is what required USAA Under The Limits Of Liability to Repair My Car. Quite shockingly, USAA Called My Lender Trying to Force them to force me to take the Total Loss Settlement. USAA made Many Aggressive Calls and emails threatening me if I did not allow them to total my car they would deduct the salvage value from the Total Loss Settlement and Mail the remaining amount to my Lender and Close my Claim. This claim process lasted 7 months. I was afraid the entire 7 months that I would not get my car back made whole. I spent so many days worrying and so many nights losing sleep over what will I do? COVID-19 has us all living in fear of not getting the virus, and this claim left me in fear of not only not getting my car made whole but being left in a financial hardship also. At the end of overcoming each of their Sinister Tricks USAA Agreed to return my Car back to its Pre-Loss Condition as it should have been done Under The Policy Guidelines early On. Thankfully, now my car is absolutely perfect! It drives perfectly! Being that this car is no longer made as stated above, I feel so lucky to have my car back! It’s absolutely beautiful. In my opinion, none of what USAA put us through should’ve happened. We are good USAA customers and have been for a very long time. While I am very pleased the adjuster agreed finally to make this right, it was a very long and exhausting process. Thanks to all of the help and diligence of our Public Insurance Adjuster Auto Claim Specialists I Have Been Made Whole for my auto claim! Sincerely, Deonna Rae Bishopp

Robert McDorman was amazingly helpful. He explained the process and set accurate expectations, and he would willingly explain again as often and with as many details/numbers as I needed. My insurance carrier provided an initial minimal payoff amount for my totaled vehicle, but Robert went to work arranging additional appraisals and negotiating for a higher, more accurate, payoff for my vehicle. So! Not only did my loan’s remaining balance get paid off (the whole reason I purchased GAP coverage in the first place), but Robert was able to get me some of my equity back!

I had an accident in my vehicle and the insurance company was not able to make a fair evaluation for my vehicle, just because I am Hispanic and have no command of the language, it was easy for them to give compensation for my vehicle below the estimated and this hurt me economically. Luckily I got in touch with the ACS Team and we are very satisfied with the results and pleasantly surprised that the resolution of the claim was successful. I would recommend the ACS team to anyone! They are excellent and do an extraordinary job

As soon as I got in touch with Chase about a diminished value claim, the process went very smoothly. He and James thoroughly explained the process of filing a DV claim, and gave me an estimated timeline. I am very pleased with the results, and pleasantly surprised that the resolution of the claim happened sooner than I expected. I would recommend the ACS team to anyone!

Great experience. James and Chase were very transparent about the process and the estimated timeline. I provided all the necessary documents and they did the rest. They got me a great settlement in a shorter time than expected. Wonderful service and would definitely recommend to anyone that’s gone through an unfortunate accident.

I highly recommend working with Robert, from our first conversation I felt a sense of trust, not only for him but he felt that way towards me as well. He went above and beyond to help me with my claim. You are in good hands with this company, make sure you have some patience so they can take care of you correctly, you will be satisfied with the outcome.

I big thanks to Auto Claim Specialists. Robert and Chad were a pleasure to deal with throughout my ordeal with State Farm! They dealt with State Farm when I was having no success getting a fair cash value for my 2020 Murano (had only 2000 miles on it when wrecked). They were able to get a settlement that was 34 percent more than what State Farm initially offered to me. Truly AMAZING results. I'll never work with insurance again... if I'm ever in an accident again my first call will be to Robert and Chad at Auto Claim Specialists!!! I am so thankful that public insurance adjusters like Robert and Chad are there to represent folks like me.