Auto Buffy Reviews | Read Customer Reviews of autobuffy.com

Auto Buffy Reviews | Read Customer Reviews of autobuffy.com

Auto Buffy reviews

Showing 119 reviews with 1 star · Clear filters

Kenneth R.
Jun 28, 2024
Ordered a complete struts assembly with…
Ordered a complete struts assembly with all the fixings and rear shocks. Product looked nothing like what was pictured. The strut assembly threw off my 06 mustang gt front tire by -0.2 camber. Had to by camber bolts to fix that issue. Since camber was bad I had to replace both front tires since the sidewalls were being driven on. When I took it to get it aligned I am now being changed for the alignment twice due to the camber bolts being needed and the tires I had to buy and then take down to have put on. I left a review for the product and they don't show negative reviews if it's a one star. Very deceiving company. This is the item number AB206451 and it is not what you will receive.
Response from Auto BuffySep 9, 2024
Hi Kenneth Rudisill, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is to provide the best service possible, and we’d like to make things right. Could you please reach out to us directly at [ [email protected] ] so we can resolve this issue for you? We appreciate your input and the opportunity to improve. Best regards, The AutoBuffy Team
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thomas G.
Jun 27, 2024
Never buy a part from this company they…
Never buy a part from this company they will not honor if the part is bad it takes a long time to even get someone on the phone.I work on several customers vehicles and will never use this company again.Thomas Grove
Response from Auto BuffySep 9, 2024
Hi Thomas Grove, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is to provide the best service possible, and we’d like to make things right. Could you please reach out to us directly at [ [email protected] ] so we can resolve this issue for you? We appreciate your input and the opportunity to improve. Best regards, The AutoBuffy Team
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Nolan T.
Jun 18, 2024
Absolutely junk
Absolutely junk had the ball joints in my s10 for 8 months only road driven truck balljoint snapped going 70 miles a hour down the highway and damn near put me in a concrete wall whould not recommended to anyone
Response from Auto BuffySep 9, 2024
Hi Nolan Taylor, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is to provide the best service possible, and we’d like to make things right. Could you please reach out to us directly at [ [email protected] ] so we can resolve this issue for you? We appreciate your input and the opportunity to improve. Best regards, The AutoBuffy Team
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Melissa
Jun 4, 2024
Sent my part back and no refund
Sent my part back and no refund
Response from Auto BuffySep 9, 2024
Hi Melissa, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is to provide the best service possible, and we’d like to make things right. Could you please reach out to us directly at [ [email protected] ] so we can resolve this issue for you? We appreciate your input and the opportunity to improve. Best regards, The AutoBuffy Team
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customer
May 22, 2024
My part was wrong
My part was wrong. I did not see it now I can’t send it back. I won’t be ordering anything from you again.
Response from Auto BuffySep 9, 2024
Hi customer, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is to provide the best service possible, and we’d like to make things right. Could you please reach out to us directly at [ [email protected] ] so we can resolve this issue for you? We appreciate your input and the opportunity to improve. Best regards, The AutoBuffy Team
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Lucio R.
May 18, 2024
Mi pedido no fue entregado y no me…
Mi pedido no fue entregado y no me solucionaron nada nunca recibí mi paquete apareció entregado y nunca lo entregaron y nunca me ayudaron a solucionar ese problema
Response from Auto BuffySep 9, 2024
Hi Lucio Ramos, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is to provide the best service possible, and we’d like to make things right. Could you please reach out to us directly at [ [email protected] ] so we can resolve this issue for you? We appreciate your input and the opportunity to improve. Best regards, The AutoBuffy Team
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susan B.
May 10, 2024
If I could give a minus star review I…
If I could give a minus star review I would. Not only did they send the parts I ordered in a plain beat up box instead of the box pictured on the order page, but it was missing parts. They then had me jumping through hoops to get the missing parts, which I never got. They kept asking for completely unreasonable information (the serial number off of all the parts we did receive, the make, model and VIN off my vehicle!!!!). They then pretty much accused me of lying and trying to get extra parts from them when I refused to jump through anymore hoops and give them those numbers (minus my VIN) for the SECOND TIME! I had even sent them pictures of everything! They still have not sent me the missing parts. I said I will return what I did get and they expect me to pay the return shipping even though this is all because of them. I have done some research (too late) on line and I found complaint after complaint of the exact same issue. Parts arrive in an unmarked beat up box missing parts and getting no where trying to get them sent. This company seems to have history of doing business this way.
Response from Auto BuffySep 9, 2024
Hi Susan Brown, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is to provide the best service possible, and we’d like to make things right. Could you please reach out to us directly at [ [email protected] ] so we can resolve this issue for you? We appreciate your input and the opportunity to improve. Best regards, The AutoBuffy Team
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Justin W.
May 9, 2024
I was sent an outdated Bosch wiper…
I was sent an outdated Bosch wiper blade for my Maserati GranTurismo and after speaking with Bosch directly, they advised that I return the product. Autobuffy initially denied the return label and then tried to negotiate a price discount for their error. I will never do business with this organization again.
Response from Auto BuffySep 9, 2024
Hi Justin Wade, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is to provide the best service possible, and we’d like to make things right. Could you please reach out to us directly at [ [email protected] ] so we can resolve this issue for you? We appreciate your input and the opportunity to improve. Best regards, The AutoBuffy Team
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