Auto BuffyReviews of autobuffy.com

Send me the wrong wiper blades

DON'T USE THESE PEOPLE!!!- ALL they do is send you whatever they feel like, then when you get what you don't want, they will make YOU pay to send it back THEN REFUSE TO GIVE YOU A REFUND!! If I could give them a NEGATIVE 5 THAT is what I'd give them (but this site makes us put at least 1 star)

I have a defective part that is under mfg warranty I was told by your customer service to send a message and I have yet to receive an answer not sure of the date

This garage band car parts shop has no business pretending to be legitimate. It’s a joke disguised as a business, luring customers with promises they clearly have no intention of keeping. They consistently send the wrong parts, even though they advertise a "guaranteed fit"—which, in reality, seems to be more of a gamble than a promise. To make matters worse, their refund process is a nightmare. You’ll be met with excuses, delays, and frustration at every turn, and don't expect them to send the correct part without jumping through hoops. The customer service is equally abysmal—rude, unresponsive, and unhelpful. It's as if they put more effort into dodging accountability than actually running a functioning business. Their so-called “guarantee” is worthless, and once they have your money, you’re on your own. Do yourself a favor: save the headache and avoid this scam entirely. Trust your hard-earned money to a legitimate, reputable store that values customer satisfaction.

I ordered parts from Autobuffy online but never received a confirmation email with my order number or receipt, making it difficult to contact them for a return. After my car was in the shop for a month, I found that one of the boxes was completely unopened and unused. When I called Autobuffy, I requested to speak with someone in charge, and the phone consultant told me he was in charge, but he refused to help with my return. I then emailed the company, explaining my whole situation—that my car had been in the shop for a month, I hadn’t received the confirmation email, and the parts were untouched. Despite being just a week past their 30-day return policy, they still refused to accommodate my request. Car repairs are expensive, and I was really hoping to get some relief by getting a little money back from parts that were never used. Unfortunately, Autobuffy made no exceptions, even though returning the parts wouldn’t affect them at all, but it definitely affects me. It’s clear that Autobuffy isn’t in the business of helping their customers, and this experience has been very disappointing. I wouldn’t recommend them, and I won’t be buying from them again.

Purchased struts from them off Amazon. Parts came with a lifetime warranty and 2 years later the parts failed. Company would not honor the warranty and kept giving me the run around. Amazon wouldn't help either since this is a third party seller. I will never buy from them again. Terrible customer service.

Warning. This company has the worst customer service and was unwilling to do or offer anything to help correct their own mistake. Purchased front struts for my 2014 surburban based on part their Fitment indicated on their website which pointed to the wrong part. Try calling and the customer service line hangs up on you. Was finally able speak to this guy in sales who tells me customer service is only acknowledged via email. So I spent another week going in circles with “Jane” on email who I think is actually an alias for the same guy I spoke to in sales. “One man boiler room operation” After getting nowhere with email, got the same guy in sales on the phone.. let’s call him “Jane” and tells me he will do nothing because it’s now past 30 days and now I’m out over $500. Asked him to show me how to get his site to point me to the correct part and he basically blows me off and tells me to send an email to customer service. As a side note, I also called the actual maker of the struts. They checked the site and confirmed that autobuffy.com has their product incorrectly listed for my vehicle.

i ordered the wrong parts, i cant seem reach anyone to discuss the all numbers are fake & no email to reach out to anyone