Auto BuffyReviews of autobuffy.com

This place is a scam! Ordered shocks that haven’t shipped. Tried to contact company by phone straight to voicemail. No response from emails. Only a bot that tells lies and can’t do anything. Then things changed to deliver while I was talking to the bot with no product. Don’t waste your time or money. Complete scam. They will say they didn’t receive anything about the order just like on many others. Zero faith they will ever do the right thing.

Terrible customer service and return policy. I ordered brakes for my car, which the backs fit, but the fronts did not. I have verified the VIN, the parts, and was told a return label would be made. Going on three weeks now I have not received a return label to get a refund for the incorrect front portion they sent me.

Update: after posting reviews on BBB and trustpilot. I was finally contacted by support. They said that I never sent the required documentation so forwarded them the email where I did send them the required documentation.And they got me a shipping label right away, I have yet to see a refund.So we will see where that goes. Bought shocks for my car. Website said they would fit. They did not. CS said they would send return label since i verified the fit and it was within 30 days. I message everyday and get some artificial A.I. response promising my shipping label same day. It never comes, noone reaches out. When you call they say they'll call back and never do. I am still waiting its been over a week now for the return label. Last correspondence: Rydon - AutoBuffy Support Mon, Mar 9, 5:41 PM (20 hours ago) to me Hi Christina, I completely understand your frustration. This has been an unacceptable failure on our part. You've been waiting for a return label for over a week despite multiple escalations. I'm immediately flagging this as a critical executive-level case requiring immediate action. This situation demands direct intervention from our leadership team who can authorize immediate resolution. You've been far more patient than anyone should have to be. This gets resolved now.

Horrible service canceled the part immediately, told there would be a refund, never happened called and left messages never a return call. Emailed the support that uses an a.i service will not allow me to speak to a representative. Says management will contact they dont. Overall I believe a scam 3 weeks still no contact. Do not buy from them im sure a scam website with no real people.

Sent completely wrong stuff. Will not send return label. Scammers beware. They tried to flag my review. They will not take the shocks back. After Rydon emailed he confirmed they sent the wrong stuff. They are dragging it out. I had to file a dispute.

I wouldn't recommend buying from them. They'll deliver but if you want to refurn...god forbid.. often doging communication with some generic automated emails claiming they're upgrading their website for "for better" bla bla. It took them 3 weeks to issue a refund which otherwise takes 2 days.

0 Stars! I was sent the wrong parts and they refused to send correct parts and refused refunds

In the market for replacement auto parts? Scroll on by AutoBuffy. We were installing motor mounts on my daughters car this weekend and none of the holes were lining up. After taking them off and drilling larger holes, we finally have all but 1 installed. I left a 2 star review with photos, and they are not posting it. When I'm logged into my account, it now shows that they no longer ship to my location, as well as the live chat not working. Once I log out, they are able to ship it. Live chat doesn't work and no on answers the phone.