AutoBuffy has been in business since 2019 providing the market with affordable aftermarket suspension parts while meeting or exceeding OE quality standards.We offer a full line of complete strut assemblies, air suspension, windshield wiper blades and many other lines.Don't see your part in our store? Not a problem, message us and we'll help you find it!
Auto Buffy (autobuffy.com) has 708 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
autobuffy.com
Website
autobuffy.com
Category
Auto Parts & Wheels
Location
Fort Lauderdale, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 70% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I order parts for my car and they claimed to have shipped them the next day. Later I get a notice that the order is canceled and they state that they don't have the parts. Parts are listed on their website as available. Not sure if this company is a scam or inept. Either way I recommend finding a different vendor.
Response from Auto BuffyApr 3, 2023
Hi Kevin,
Thank you for your feedback.
We are very sorry for any inconvenience. We are striving hard to improve our products and services.
We appreciate your time.
Regards,
Rae
JL
John L.
The part's are junk and a scam....the quality of the part's are cheap manufactured and customer service sucks.
I purchase engine and transmission mounts from autobuffy website and 3 out 4 of the mounts broke 2 day's later, the mounts are junk....
And I called to complain but they just blew Me off and wanted My mechanic to take photos of the torn part's but He was gonna charge me a hour Labor to do so.
So instead I went to O'Reilly's and got the same parts for about 30 buck's More and no More problems those parts are junk from that website...
Please don't waste You're money or time.
Response from Auto BuffyDec 17, 2021
Dear John,
We appreciate you leaving this review for us. These reviews help us improve the quality of our service.
We checked and we apologize for what happened. Please do understand that we need proof or evidence to show the manufacturer that the parts you received are defective. That's why we needed those photographs. We were waiting for your reply.
Eitherway, we would like to do our best to get this fixed for you. We would contact you and do everything we can to make you happy or at least to get your money back.
Incase we are not able to reach you. Please message or call us at (888) 477-2530, or email us at [email protected]
We will call you. We apologize again for what happened.
Regards,
Joe, autobuffy.com
MB
Mac B.
Trash my ranch o shocks and struts went…
Trash my ranch o shocks and struts went out in less than 2 months and I’m having a problem getting my warranty from this place
Response from Auto BuffyDec 7, 2021
Dear Mac,
Thank you for leaving this review for us.
Automotive parts get worn out because they undergo a lot of stress. Thankfully, all our parts are covered by Warranty.
We can't seem to pull up the order number using your name here. Please reach out to us through email, call or text. My personal email is [email protected]. Our customer service department phone number is (888) 477-2530 extension 1. Please take pictures of the defective parts. We would process the warranty replacement for you.
We will be on the lookout for your messages or calls.
We appreciate you.
Regards,
Joe, autobuffy.com
MR
MEL RAMSEY T.
Shipping.........
I have been waiting on a part for six days. I am so disgusted because I have no updated shipping information as to why or what is going on. This is down right unacceptable.
Response from Auto BuffyOct 28, 2021
Hey Mel,
Thank you for leaving this review for us. We are constantly working on improving our quality of service and these reviews help us a lot.
We can't seem to find any orders under your name. We always make sure that we send our customers their order number and their tracking numbers once their order has been processed. We send it to the phone number or email that they placed when they made the order.
We will appreciate it if you contact us through my email: [email protected] to further discuss what happened with your order and to check on how we can make things better.
We appreciate you,
Joe, autobuffy.com
CB
Curtis B.
Terrible customer service and communication
Impossible to get ahold of an actual person. All I received was a stupid text message m, at midnight, to tell me my item was out of stock. 2 days later it still shows in stock on the website. Since the text message, I have been stonewalled. No response to calls, email, or text asking for a refund. Customer service has been completely absent since since immediately after first contact. Will never purchase here again
Response from Auto BuffyOct 12, 2021
Hey there, we hate to hear of an experience like this. Our inventory gets updated quite frequently but there could be times that a product runs out and our goal is to immediately let you know and refund your money immediately, which we did for you.
In terms of replying back, we are always available at 888-477-2530 or through Live Chat on our website for you. Please call us when you can and we want to fix any issues for you.
AutoBuffy Customer Care Team
RY
RONALD Y.
Complete lack of customer service
We purchased an air suspension compressor from these folks for one of our customer's vehicles. The compressor failed after about four months. We called customer service in an attempt to receive a replacement. My son was told to request a new part from the website. We tried that for weeks and sent several emails requesting a replacement. We never received a reply much less another compressor.
We were forced to purchase one from another supplier.
Response from Auto BuffyOct 12, 2021
Hey there, we have a 30-day money back guarantee which convers any issues (including a failed part). After that time frame, the manufacturer warranty kicks in. For this one part, there is a 24 month warranty and we require that the customer send pictures and the part back in, so we can ship you the new parts.
As it goes for purchasing another compressor, we had said this to you because you were unwilling to wait for the new (free of charge) compressor to be shipped out from our manufacturer. That is why we suggested that.
Either way, you can reach us at 888-477-2530 or through Live Chat as you are still covered with a 24 Month Warranty.
AutoBuffy Customer Care Team
DC
Disgruntled C.
I can’t rate your company low enough
I can’t rate your company low enough. You’ve lost my order, refuse to communicate or give me any valid reason why you took my money but keep pushing my order back other than passing the buck and blaming it on a courier. I asked for management however all I got was excuses as to why I can’t get one. After an hour on the phone it was never resolved. Contacting the BBB. No more of my hard earned money will line your pockets! So now you still blame it on the courier, wrong!!! I have my documented proof from your company detailing your mistakes in this mess, yes my parts FINALLY arrived after I was given several changes to the delivery date due to a ‘glitch’ as y’all called it. All I asked for was communication not being hung up on twice and management never speaking to me after I requested it several times so again your customer service leaves a lot to be desired.
Response from Auto BuffyJul 25, 2021
EDITED & RESPONDED: Hi there, we understand your feelings, and yes time to time glitches can occur when we retrieve shipping tracking numbers and a change occurs. However we always notify our customers of changes to your order, including tracking numbers. We also delivered this on time. We never want a customer to feel like they aren't being acknowledged. We hate to hear situations like this that are out of our control. It's important to note that we deliver tracking numbers immediately after an order (which is subject to change) and ship the order via FedEx, UPS, or USPS after we have verified the address you provided. We even also have proof of delivery which is a great way to see that we did indeed deliver the product. Unfortunately, from time to time, if a package get's lost by a carrier like FedEx, UPS, or USPS, they require a claim, which is out of our control. It can be a long and frustrating process, but we do everything in our power to get you your hard earned money back. We can only provide all the information we have and all the information you provide. We also are always available for you and publish our phone number for that purpose, 1-800-477-2530. Our entire team is on standby. We'd love to help you out further and help you out to the best of our ability, so please contact us or email us at [email protected] and we'll be sure to rectify any problems you have to the best of our capability.
All the best, thank you!
