Auto BuffyReviews of autobuffy.com

Verified Purchase Where do I start? After ordering strut assemblies and other parts, received a partial shipment. Called Autobuffy to find out where the rest of the order was, they claimed it was delivered. After several calls and 3 days the missing pieces showed up. So now I can work on the car. After installing the struts and driving I notice a clunk when driving over small bumps. Thinking I didn't tighten something, I take it all apart again. Nothing wrong on my end. Take it to mechanic who diagnosis bad strut. So now I call Autobuffy to ask for replacement. After explaining to the customer service person, they transfer me to online customer service, who doesn’t answer the phone 4 out of 5 times. When I finally get the person and explain I need a replacement, the connection is bad and they hang up. Another 5 calls to get the online person, another explanation and they say they’ll send a replacement… no questions asked, like this happens all the time (bad parts). So on Thursday they said they would email a confirmation that the part was shipped on next business day. Friday & Saturday no email. Call Saturday serval times during business hours listed on web site (Saturday 8:30a – 2p EST) goes to hold… “Our representatives our busy, blah, blah” no one answers. Monday start calling at 9a, must go through customer service to get transferred to online customer service. Again 4 out of 5 times no answer or leave message. Left so many messages. At 3pm get the online customer service person, “Das”, who I spoke to on Thursday. Says he will send tracking number when the replacement part ships, probably Tuesday morning. Not holding my breath!

Received wrong parts, it's been 5 days after I sent return request still don't receive any answers. 7 days later they send me a address where I should send their product back, by the way I should do it on my own, they don't care that they sent me a wrong product......Also I will say those people completely don't respect their customers. Stay away from them..... They received their product back 4 days ago and no one send me any confirmation about my refund...

I ordered a cabin air filter for my car. I paid in full. It never arrived. I have spoken to them about this and they said they would investigate and get back to me. That never happened. I bought a similar, higher quality replacement on eBay motors which arrived very quickly and was cheaper. Don’t waste your time and money with Auto Buffy.

I bought a control arm kit for acura RDX 2008, my order did not arrive until three days late and I only received half of the order, two parts arrived two more than they did not arrive even today for a week I am writing the email with help me because I have no one to contact no one answers the rings take a day or two to answer me and even to this day after eight days I don't know since when they send me the parts and if they still send me I have no one to talk to i don't have a phone number is the worst company i have ever come across. I don't received two pieces my order is paid for a set of four pieces, I received only two, I have no one to talk to, no one answers my email, I was promised that the pieces would arrive on Friday, but they didn't, two arrived on Saturday and two they haven't arrived and I don't know when they will arrive, I received a message that they were distributed, but they didn't specify that it wasn't the complete set, I don't know what I have to do and how I can contact this company. You have no one to talk to .

I bought an air spring kit for my Lincoln town car. It has two airbags, two solenoids and an air pump with motor. It does not come with the retainer springs for the air bags. I went to my mechanic to have them installed and he told me it wouldn’t be until he got back from vacation a week later. A week later he was so backed up from being off for a week it was going to take another week and a half just to get the car in the shop. my wife and I were scheduled to go on a vacation for three weeks, so I told him will be back in three weeks and I’ll bring it in then. I have a receipt as to when the work was done. My mechanic after installing everything flip the switch to turn on the air compressor and everything was fine. He had to replace the front springs on the car the next day, and when he came in the car was sagging down. He said he started the car to let the airbags fill back up again, and after about three or four hours, it seem to be still holding. He finished installing the springs and put the car on the alignment rack for the morning. He came in in the morning, and the car was sagging down again. He started it up again, and one of the airbags blew out. It didn’t blow the rubber, the rubber came out from under the clamp on the bottom of the bag. I couldn’t wait for Auto Buffy to send me a replacement, so I got two more bags from a local parts house. I figured I would just get one of the airbags replaced under warranty and then keep them as a spare set. When I contacted Auto Buffy about replacing the defective airbag, I got a email back the next day asking me to please refer to their 30 day policy. They sent me a screenshot of it highlighted. So I sent them an email back and said that PayPal has 180 day recourse on the purchase and that I would assume that they had to be involved in the process, however I would like the name of the manufacturer so I could go after them from my replacement. I basically got the same email back with a screenshot of their warranty policy. They did not send me the name of the manufacturer, they just basically sent me the same email they sent the first time. And I imagine they’ll do the same thing in response to the email that I sent back to them. I asked them if they thought I was some kind of an idiot, that I didn’t read their first email. Also in my in my first email to them, I asked them to send me another printable. Copy of my receipt. The file they sent sent to pages when I looked at it the first page had the payment transaction information I need for a receipt. When you click on it to try and print the print, preview shows the first page as just being a drawing of a box, and nothing else. The second page has the images of all the things that came in the kit. The first page was one I needed, but it was not to be had when I set out another request for a printable version, one that doesn’t have a glitch in it. They sent me the same thing again, and the same thing happened. So now I am out the price of two airbags. Now I am going to take matters to a higher level. I WOULD NOT TRUST BUYING FROM THIS COMPANY! I DON’T CARE HOW MANY GOOD REVIEWS THEY HAVE. They have shown me how they handle customer problems. THEY DON’T DESERVE THE 4 1/2 STAR RATING! UPDATE I called the distribution center where Auto Buffy ordered it from, and they were very apologetic. They said they would send me out a new one with a return postage to return the defective one. Problem Solved! No thanks to Auto Buffy and their nonexistent customer service!

So I order some brake rotor from this company they send me the wrong one I didn't know because I sent my car information so my order came I install my brake rotor on my car while driveing I heard brake noise when I take it to the mechanic they say small rotor wrong rotor when I call them now this guy give me attitude and cut me off the phone that's how u treat customer?? I'm never buying from u guys again these small company u try to boost there business with your good heart but they get too big and forgot where they came from thanks

The worst company ever. I've order LOWER REARWARD CONTROL ARMS TWICE WITHIN THE LAST 8 MONTHS AND EACH TIME THEY WENT OUT WITHIN 3 MONTHS. THEY DON'T CARE ABOUT CUSTOMER SATISFACTION ALL THEY CARE ABOUT IS THE MONEY. PLEASE DON'T WASTE YOUR HARD EARNED MONEY HERE!!!!

I ordered a complete front end replacement kit for Chevy K1500 4×4. Most of the parts were correct. Lower control arm were not. Contacted them about return. Took a week to send me a return label. Sent parts back. Took them 2 weeks to respond that they received it back. Then it took 10 days to send me a replacement. The replacement was for 2wd truck. So I'm trying to send them back again and now its past 30 day return policy. So I'm going to have to eat $400 worth of parts that don't fit my vehicle. DON'T USE THIS COMPANY FOR ANY REASON. IF they were reputable they would take care of this.