Auto-Owners InsuranceReviews of auto-owners.com

I just read the other reviews and I totally agree with the other negative complaints! Please avoid this insurance company literally at all costs! They are the worst. My mom has used them to cover her small business. Recently, a fire started at an adjacent business but jumped into my mom's business. So far, it has been 2 weeks since the disaster, and they have been giving my poor mom the complete runaround. She is a widow, and she has been very upset with her treatment. The company keeps telling her they will get back to her, but they never do. They said that on a Monday, and now it is Thursday! Nothing. They are trying to find loopholes and stupid excuses not to help cover some of the damages. They are very dishonest, rude, and have no ethics or loyalty. They also have no respect or care to help. My mom has had them too for years paying thousands of dollars towards premiums with never a claim. This is how bad this place is. As soon as we get this resolved, we are going to move to another company. I am so shocked at their behavior, I am at a loss for words.

I have had business liability thru Auto Owners for many years, paying tens of thousand of dollars in premiums. recently I retired and have been trying for over 6 months to get my final audits done. They have stone walled all the way, charging me for exposures which apparently in their bullitins, but not in my policy. JUST BEWARE; typical insurance co.

I have never had a worse experience with an insurance company. Took 5 months for a house claim. Did not return many phone calls from me, roofer or my broker. Almost had to sue them. I finally got the state involved for support and finally reached an agreement.

Worst experience I have ever had. I had a total destruction on my greenhouse which was attached to my garage. They had required me to pay premiums on their $120,000 appraisal or lose my replacement value benefit. My actual replacement cost was $65,000. Their initial offer was $11,000 for my replacement cost. After 6 months of fighting with them, they offered me $45,000. I am worn out with all the fighting with my so called insurance company. I thought replacement cost coverage was very clear coverage. Apparently not. I am so worn out with 100’s of pages of their small print and avoidance of a fair offer, I give up. I thought insurance was protection, apparently not. What a horrible deceitful company.

This company will wear a customer down and never pay a valid claim as we have experienced with our homeowners policy with them. Absolutely not customer oriented when it comes to honoring their policy commitments.

Just wanted to give a much deserved shout out to Anne Smith. She went above and beyond to help me out. We need more people like her. Yall are lucky to have her. Thank you! Lisa Limbaugh