Auto-Owners InsuranceReviews of auto-owners.com

Having been in the Commercial Insurance world for many years as an executive, this is one of the most unethical companies I have experienced. Their claims team is unprofessional and lazy. None of their managers answer or return calls. I would avoid this company at all costs.

I recently had a frustrating experience with Auto-Owners Insurance that I feel compelled to share. First and foremost, my dealings with Auto-Owners Insurance have been my worst experience with any company to date. If you are not a policyholder, be prepared for a frustrating battle, even if they initially accept fault in an accident. To summarize my ordeal: Date of Loss: July 11, 2024 Towing and Rental Car Assistance Denied: July 24, 2024 No Resolution or Compromise on Claim: October 11, 2024 Despite them taking responsibility for the accident, I faced endless delays and a lack of communication. I reached out multiple times for updates, only to receive the same generic response: "Still processing claim with all involved." It felt like a deliberate attempt to drag out the process and avoid accountability. My frustration reached a peak as I recognized their tactics of delay and non-responsiveness. I've now decided to take my grievances directly to their policyholder, as it seems that’s the only way to get any traction. I typically don't write negative reviews, but I felt compelled to expose the lack of integrity and terrible customer service I experienced.After an unfortunate accident, I expected a smooth claims process. However, what I encountered was a lengthy and convoluted ordeal. The claims representative assigned to my case was difficult to reach and often unresponsive. It took days to get any updates, and when I did, the information was often vague or inconsistent. My interactions were primarily with Brittany P. from their Tallahassee office, and I’m unsure if her incompetence is indicative of the entire company culture or just an isolated incident. The total disrespect and disregard for my situation left me astonished. While they may have saved a few dollars on my end, I suspect that their long-term reputation will suffer due to the way they conduct business. If you're considering Auto-Owners Insurance, proceed with caution—this company may not have your best interests at heart.

Pray no driver with this insurance ever hits your car. It's never a good sign when no one has heard of it. The Greenville, SC claims center of this company excels at mediocrity and incompetence. A pulse must be the only requirement to work here or be a manager. You get lots of practice listening to unprofessional voicemails (ie."if you're calling between 12pm and 2pm, I'm at lunch. ") No one, including managers, ever returns calls. They are obviously trained not to answer the phone and only communicate via email. It takes multiple days to complete even the most basic steps of the process, such as getting a rental car. They treat you as if you're at fault instead of their insured. You're probably better off filing with your own insurance and letting them deal with it.

This company is exactly that unethical , they have a customer that has a surety bond with them this bond covers anything the company may do like fraud , dishonesty , selling salvage vehicles without notifying the buyer , and by this business sackett Motorsport posting this item had never gone through an insurance company then sending me a salvage titled frame , that’s fraud and should have been paid out to me , but these dishonest pieces of dog dung denied my claim . If you are gonna get insurance stay away from these guys no matter how good it looks , no matter how bad you are hurting to stay compliant with the laws do not use this companies services , avoid these guys like the plague , yeah they will pay out some claims because I’m sure the law has a percentage they have to payout but do you really wanna take a chance that these guys auto owners insurance are gonna pay ? ? Your life and the lives of your loved ones are worth more then the savings you will get by purchasing insurance here , when it comes to auto owners insurance ….just say “NO THANK YOU !”

This is an unethical company. If you have accident forgiveness in your policy in south carolina they wil not honor it through loop holes and kick you put your policy after your first accident in 23 years of driving

I have never had an issue with auto owners insurance. I filed several auto damage claims and I’ve had a total roof replaced on my house never had any issues. The rates are half of what the companies that advertise on TV all the time. don’t pay for what you don’t need. 

I had Auto Owners Insurance coverage on my business. I was in an accident that was not my fault in January 2015. I put a claim in on my Auto Owner Insurance under the UMI part of the policy because the other person did not have enough coverage to cover my medical bills. After submitting everything to Auto Owners Insurance they said yes there was coverage! after almost two years sending them medical bills and other documents in which Auto Owners Insurance lost or supposedly just didn't get and my lawyer resent time and time again which is part of Auto Owners Insurance ploy to delay your claim. Please keep in mind that Auto Owners Insurance never denied the claim until a month before the time was up to file a lawsuit! There offer was 20,000 dollars take it or leave it! I had well over 100,000 dollars in medical bills, so we filed a lawsuit against Auto Owner Insurance! So now we are three years into this claim and Auto Owners Insurance hires their slim ball attorneys who like to play as many games as Auto Owners Insurance does. So, Auto Owners Attorneys starts splitting hairs on ownership of my truck that was crashed and if it was owned by the business or me! So, after a ton more of paperwork and motion after motion filed with the courts in which these slim ball attorneys of Auto Owners Insurance like to do, Auto Owner Attorneys again waste time and drive-up legal cost instead of trying to come to the table with a reasonable settlement offer! So, another 2 years and 10 months go by we get our day in court! a total of almost 6 years now wasted! So, we get a young wet behind the ears judge and this judge just let these lawyers for Auto Owners Insurance just run over the top of him! This Judge let everything that had nothing to do with the accident in as evidence! Auto Owner Insurance and their slim ball attorneys assonated my charter and slandered me and completely made me out to be some monster, we prevailed on part of the lawsuit but lost part of the lawsuit also! Now Auto Owners Insurance and their slim ball attorneys are suing me in an attempt to collect attorney's fees that they ran up a figure of about 280,000 dollars! So, if this is the kind of Insurance Company you want protecting you and your family, I got news for you they could care less about their policy holders. Auto Owners Insurance will lie, cheat and do everything necessary not to pay a claim! Auto Owners Insurance would rather pay their slim ball attorneys to run you threw the court system and wear you out then pay you one dime!!! Don't even consider Auto Owners Insurance and if you have it now start shopping for new insurance as fast as you can before something happens!!! Don't let Auto Owners Insurance do this to you!!!!

They get two stars on account of actually paying out a claim I had years ago but it was a very small claim and they only gave enough money for materials to do the repairs myself. My biggest grievance is that I always have to go through an insurance agent and there is no way to select what I want on my policy. They also don't offer any discounts for smart devices or security monitoring systems. They just all around are awful and I can't wait to switch to a better company at some point. Paying well over 1k a year for 14 years with one claim that paid out 2k total after the deductible. That's just for the house. The car insurance with the multi policy discount was still also over 1k a year for 14 years and I might have had 2 minor claims. So probably paid them about 30k in 14 years and they still won't lower my insurance rates. I could have done so much with that extra 30k over the years. The least they could have done is lower my freaking rates. Especially since I had all the electrical rewired and updated before I moved in 14 years ago there is little chance of basically anything happening to my house unless a weather anomaly happens.