AuthenticWatches.comReviews of authenticwatches.com

Buyer beware. Please ask in writing that you are buying a complete watch before payment. I had an incident where I purchased a new store display Rolex Datejust but later discovered a link is missing. When I asked about this, they refused to address the issue and instead provided a link to buy the link for $250. Apparently their store display are sourced from other stores so they can't guarantee it's a complete watch. Given I have purchased over $25k worth of watches with them, I expected some customer service.

They showed pictures of a specific Rolex Daytona that is interesting to collectors so to make certain it was the picture of the exact watch I was interested in buying and not just some stock picture, I emailed and asked if it was specifically an "APH Error" watch. "Sandy" replied, "This item is an APH error model". The watch I received is lovely but it definitely IS NOT the more collectible APH error iteration I was bait-&-switched into believing I was buying. I complained to their general manager who told me I was mistaken and the picture didn't show the APH error. I should have taken a screen shot but didn't and thought I could rely on their written word. If I send it back, they will keep 10% which comes to almost $3,000! Buyer beware: these people will lie and falsely advertise to get your business. UPDATE: They stick by their position that I didn't see the watch I know I saw because if I didn't see that watch, why would I even email them before purchasing it to verify that it was indeed the APH error watch? And I forgot to mention originally that when I called them to complain about the watch not having the APH error face on it their salesman said, "Of course it isn't an APH watch; that's very valuable and you'd have to pay $10,000 more for one of those", which is utter nonsense as they don't trade for more than maybe $1K difference between a non-error face and an error face. Like I said, they lie. Caveat emptor, baby. Caveat emptor.

beginning august i was order my justdate watch 36mm did not like it want return only 3 days they cant they said u have option to trade in however on website say 30 money back guarantee im mad then i trade for yacthmaster back on mid August 21 however it was came in 12/8/2021however they didnot ask what size my wrist band also they didnot sized then ship the watch to me with not fit my hand which i lived 3 hours from ctr nice i call customer service she said go to local rolex im not happy the services /bussiness im never go back again not recommende/ paid over 14k shady businness

I ordered a watch 4 months ago because they did not have it in inventory. I provided the $350 deposit and agreed to 90 days to allow them to find the watch in "New" condition. 100 days later I called and cancelled the order and requested the refund of the deposit per their agreement. THAT SAME DAY they sent an email to me stating they just received the watch and therefore could not return my deposit. I ask for a picture of the watch and/or serial number and they refused. The reality is they did not have the watch. They then offered a "Used" watch with blemishes to which I said no. They have refused to return the deposit or provide any information of the watch they supposedly acquired. They do not like to return anyone's money even when they cannot produce the watch agreed upon. Why buy through a questionable seller? Most people do not verify their watch is authentic after the purchase from a non-authorized seller because there is a fee typically to open the watch and verify from an authorized seller. SPEND THE EXTRA MONEY AND BUY AUTHENTIC FROM AN AUTHORIZED DEALER. you can't even be sure the watch is not stolen. GOOD LUCK.

I purchased the watch about 5 years ago. I sent it in for warranty service. I receive a bill for $995. It needs service they said. We don’t profit on service they said. I demanded my watch back. For days they sent me the bill despite having advised them that I wasn’t going to pay it and to return my watch. Finally told me it would take weeks before I would have it back. Why would it take weeks? They still have my watch - an expensive Breitling. I had previously bought another Breitling from them. This one has a lifetime “worthless” warranty. I would never deal with them again. You get what you pay for! They respond that it was sent to the manufacturer. That’s absurd. They sent it out to a third party vendor. I’m sure it is not the manufacturer. They are holding my watch for “weeks” even though I’ve asked for it back. Why not just sent it back? What’s the hold up? If I’ve asked for it back abs paid you for the shipping in advance, why not ship it back? I called. The service department works not let me speak. He kept interrupting me. He then laughed at me and hung up. What kind of company would handle things this way? They just keep making it worse and worse. Just send my watch back. Why is this such a challenge? I wonder what condition the watch will be in is I ever get it back. These are nasty people who simply don’t care. By the way; for the guy who laughed at me; I look forward to our next contact. S as I advised you when you said you were scared, I will sure this company and you individually if I don’t get my watch back by Monday. If you think I am kidding and really don’t care, keep it. Laugh laugh laugh. I look forward to this. I will make it my life’s mission for you to pay for how you treated me. Are you laughing now creep?

Watch doesn’t arrive, was disappointed, but someone did phone me up to explain the situation, apologize and make arrangements. Update: For those who are considering to make purchase with AuthenticWatches, this is my experience, I am not here to discredit AuthenticWatches or make slanderous remarks, I am just saying my recent experience in dealing with them, as it is. I am a verified reviewer, I have provided proof of purchase to TrustPilot and I have all corresponding emails. I made a purchase for a watch that was described as “usually ship within 3 months”, after the money was paid in full and receipt was issued to me by email, I don’t hear any updates from AuthenticWatches from that point onwards, no communication, no assurance, no estimate date of arrival and no update as to the whereabout of the watch. Nothing. 2 months gone by, I email AuthenticWatches informing them I am uncomfortable with the way this transaction is going, I then request AuthenticWatches to cancel the order because I manage to find the watch that I am looking for at Chrono24 (Chrono24 does provide clear date as to when the watch would arrive, that kind of certainty definitely helps). However, I was informed that I would need to pay a 10% cancellation fees in order to cancel the order, I was not prepared to lose $160++ for nothing at this point, and so I decided to wait it out. AuthenticWatches further assures me the watch is due to arrive within 2 to 4 weeks, I have no choice but to wait it out in order not to lose the cancellation fees. 2 months and 3 weeks gone by (1 week more to 3 months), still no communication, update or date of arrival, nothing. I emailed AuthenticWatches asking for the watch again, and they replied “According to our records, there has been no delay with your order. We are still expecting to receive the item in the advertised 3-month time frame”. However they still could not provide an estimated date of arrival even if it was just 1 more week to the 3 months time frame they had promised. At this point I knew I was scammed, but I have no choice but to wait 1 more week in order not to lose the cancellation fees. 5 days more to 3 months, still no communication, update or date of arrival, nothing. I emailed AuthenticWatches again asking for status, they replied “Our records indicate we are still expecting to receive your order by the end of next week”. 3 months gone by, still no communication, update or date of arrival, nothing. I emailed AuthenticWatches again asking for the watch. They then replied “We regret to inform you that this item has been discontinued by the manufacturer and it can no longer be obtained”. I have no doubt in my mind AuthenticWatches is clearly acting in bad faith, why keep deceiving me email after email after email? Why still deceive me even 5 days before the 3 months time frame? Anyway, the watches that I was looking for was sold off in Chrono24 and I lost the chance to own the timepiece because of all these false promises, that’s what truly upsets me. I would have gave them a good review if they had been honest to me, why don’t just tell me they are out of stock and let me move on? I am not sure what business model AuthenticWatches are running, but I would not recommend dealing with them. I left a 1 star review here at TrustPilot, few days later someone from AuthenticWatches called me up, and to be fair, I will say it as it is, give credit when it was due, the gentlemen was very professional to me, he explains, apologizes and even offer discount for my next purchase. I then amended my 1 star review to a neutral 3 star here at TrustPilot. That gentlemen earns AuthenticWatches from 1 star to 3 stars. I would have leave it at 3 stars, unfortunately, AuthenticWatches bad faith continues (I am sure it’s not the gentlemen I spoke with). Anyway, whoever is it, they flagged my review and reported my review for violating TrustPilot’s guideline. This is the last straw that I could take, my opinion is this company is all around a company acting in very bad faith, doesn’t consider customers interest and honestly the flagging and reporting of my review in TrustPilot is just sickening and such a new low in my book. I would not recommend anyone dealing with AuthenticWatches. I am amending my 3 star review to 1 star.

THEY SOLD ME A FAKE WATCH BAND, BUYERS BEWARE, IF YOU WANT A REAL WATCH, SHOP ELSEWHERE. IF YOU DID BUY A WATCH HERE, TAKE IT TO ROLEX TO CONFRIM IF IT IS REAL ASAP

I ordered a watch during their Black Friday Deal with overnight delivery. The delivery took 5 days and it was not the right watch. When I called to complain I was told that the watch they sent me was in fact more expensive than the one I had ordered and that I should be happy. I asked to exchange it for the one I ordered, to which they responded that they don't actually have it. When I asked to exchange it for another one (same price as the one they sent) they refused. They also said that they paid less for the watch I received than the watch I was asking to exchange it for (even though they are listed as the same price on their website) and therefore could not exchange them. They said all I can have is the watch they sent me or my money back. Given that their Black Friday sale is over a refund wouldn't help me. If they were willing to let me keep the watch they say is worth more, why wouldn't they exchange it for something that is the same price. Obviously the watch they sent me and said I can keep is not worth as much as they say it is. Furthermore, the manager, Peter Grant, is extremely rude. I don't think I've ever been spoken to that way over the phone by a customer service representative, let alone manager. He continues to pretend that I asked for credit, when in fact I asked for an exchange. The "credit in excess" had already been given when they said I could keep the "more expensive" watch. Either he can't add or he is lying. I've since asked for a refund. They sent me a return label that can only be used for 48hrs and can only be dropped off at at a specific Fedex miles away from my apartment. They say if I don't return it by then, I will have to pay for shipping. These people are thieves. Stay away.