Kimono L.
Difficulty with accessing the service and receiving a refund
Through one of Oliver Niño’s strongly advertised healing events, I’ve signed up for the Healing Circle, and paid $1592. However, I never received access to the platform despite three times writing to customer service who never responded. Then, I canceled the subscription within the Grace-period. For more than four weeks, I was desperately trying to get my money back, but Oliver’s team just stopped responding. I was worried because I found many accounts about terrible customer service and not returning customers money all over the internet. ******* However, now, the team leader of customer service was reaching out to me, and wrote a detailed explanation that there was a mismatch in their files which delayed my refund. We scheduled a phone call, and went over the case. A few hours later, PayPal notified me that a refund would be issued. Johnson also offered me three month for free, which I accepted. I was not prompted to change my review, and am doing this now voluntarily after the issue has been resolved nicely.
Response from authenticliving.comMar 9, 2026
Hi Kimono, Thank you for sharing your experience. We’re truly sorry to hear how frustrating this situation has been for you. That’s certainly not the experience we want anyone in our community to have. After reviewing your case, we can confirm that your refund is already in the processing queue. Once a refund is submitted, it can take a little time for the payment processor and bank to complete the transaction, but please know that it is already moving forward on our end. We also want to sincerely apologize for the delay in communication you experienced. Our mission is to support people on their healing journey, and when our response time falls short, we take that seriously and work to improve it. If you’re open to it, we’d be happy to personally follow up and make sure everything is resolved smoothly for you. Please feel free to reach out to our team directly so we can assist further. Thank you again for bringing this to our attention, and we wish you the very best on your path forward.