I have been in support of this company for years, with great respect for the work. I believe in energy and healing and the training I received. However, after I had accidentally paid twice for a course (Authentic Creation), it's been over a month and no refund has yet been honoured. This seems to against the ethics I would expect from such a company. Still waiting...
Update: STILL waiting for refund 3rd October 2026
BV
Bozenka V.
30 day Authentic Creation program
I took the 30 day Authentic Creation program. The first 7-10 days were very intense with a lot of self-discovery and involved a lot of writing. I had a few epiphanies and I really liked what I was learning. However the next lessons were much less involving, the videos were short, and honestly I was somewhat disappointed. I was looking for a continuation of the momentum, but instead it came to a stall. The program picked up a little towards the end, but overall was not what I expected after the first few days.
I'm giving the program 3 stars because I did discover some things about myself that I wasn't aware of. Mandi does recommend to repeat the program for better results, which I am planning on doing next month. Maybe I'll get better results this time.
Much love to Mandi for the work she's doing! I really appreciate her and her husband Oliver.
LH
Lenka H.
I am extremely disappointed
I am extremely disappointed with my experience with Authentic Living.
On February 8, 2026, I purchased the “Energy Healing Circle Annual Membership,” but due to an error, I was charged twice. I contacted their support team immediately, and on February 10, I was assured that a refund of $1,592 would be processed.
Since then, I have sent multiple follow-up emails and even tried reaching out عبر Facebook, but I have received no meaningful response and, most importantly, no refund.
The originally stated processing timeframe has already passed. Despite polite and repeated communication on my side, including a formal request for confirmation and transaction details, I have been met with silence.
What makes this especially disappointing is that this company presents itself as supportive and trustworthy, offering help and “light” to people—often in vulnerable situations. Unfortunately, my experience has been the opposite. When an issue arose, there was a lack of transparency, accountability, and basic customer care.
At this point, I have been forced to involve my bank and begin a dispute process.
I sincerely hope the company resolves this matter promptly, but I cannot recommend their services based on my experience.
Lenka Horváthová
Update (21.April 2026):
Following my previous review, the company has now responded and confirmed that my refund is being processed. I am currently waiting for the funds to be received.
I appreciate the recent communication and will update this review again once the refund has been completed.
Final Update (22.April 2026):
The refund of $1,592 has now been successfully received.
While I appreciate that the issue was ultimately resolved, the process took over two months and required multiple follow-ups, including emails and attempts to reach the company via social media, which went unanswered.
The situation only progressed after I escalated the matter, initiated a chargeback, and posted a public review. Following this, I received a response and the refund was processed within 24 hours.
The refund had originally been confirmed in February but was not completed within the stated timeframe.
I am updating this review to reflect that the matter is now resolved. I have increased my rating slightly to acknowledge the quick resolution once the issue was escalated, and I hope the company improves its responsiveness, transparency, and refund processes in the future.
Response from authenticliving.comApr 21, 2026
Hi Lenka,
Thank you for sharing your experience so openly. We completely understand how frustrating and concerning this situation must have been, especially after being charged twice and not receiving timely updates.
This is not the level of communication or support we aim to provide to our community, and we take full responsibility for the delay and lack of follow-through you experienced. We hear you, and we agree that transparency and accountability are essential, especially when it comes to something as important as your trust and financial matters.
We’re glad that we’ve now been able to reconnect and confirm that your refund is in process. Our team is actively monitoring this to ensure it is completed as quickly as possible. If there is anything further needed on your end, we will communicate that clearly and promptly.
We truly appreciate your patience and your willingness to update your review as things move forward. Your feedback helps us improve and continue doing better for our Soul Fam.
We’ll continue to stay on top of this until everything is fully resolved for you.
KL
Kimono L.
Difficulty with accessing the service and receiving a refund
Through one of Oliver Niño’s strongly advertised healing events, I’ve signed up for the Healing Circle, and paid $1592.
However, I never received access to the platform despite three times writing to customer service who never responded. Then, I canceled the subscription within the Grace-period.
For more than four weeks, I was desperately trying to get my money back, but Oliver’s team just stopped responding.
I was worried because I found many accounts about terrible customer service and not returning customers money all over the internet.
*******
However, now, the team leader of customer service was reaching out to me, and wrote a detailed explanation that there was a mismatch in their files which delayed my refund. We scheduled a phone call, and went over the case. A few hours later, PayPal notified me that a refund would be issued.
Johnson also offered me three month for free, which I accepted.
I was not prompted to change my review, and am doing this now voluntarily after the issue has been resolved nicely.
Response from authenticliving.comMar 9, 2026
Hi Kimono,
Thank you for sharing your experience. We’re truly sorry to hear how frustrating this situation has been for you. That’s certainly not the experience we want anyone in our community to have.
After reviewing your case, we can confirm that your refund is already in the processing queue. Once a refund is submitted, it can take a little time for the payment processor and bank to complete the transaction, but please know that it is already moving forward on our end.
We also want to sincerely apologize for the delay in communication you experienced. Our mission is to support people on their healing journey, and when our response time falls short, we take that seriously and work to improve it.
If you’re open to it, we’d be happy to personally follow up and make sure everything is resolved smoothly for you. Please feel free to reach out to our team directly so we can assist further.
Thank you again for bringing this to our attention, and we wish you the very best on your path forward.
KA
Kathryn
$399 lesson
I Purchased the authentic living 30 course with Mandy Morris. There were a few nuggets that I took away (reason for the 3 rating), the rest were things I already implement in my life. I did complete the full 30 days. I chose not to ask for a refund within the first 7 days a pattern of mine staying longer in experiences that provide minimal support and effort. $399 lesson Paid in full upfront. Most of the content was under 5 minutes and Multiple videos even discuss her other programs you can purchase.
Reminded me of the Commercial tactic to sell the newest fix it pill "other programs"
Hope this helps others in their decision making.
Response from authenticliving.comJan 31, 2026
Hi Kathryn,
Thank you for taking the time to share your experience and for completing the full 30 days. We truly appreciate your honest and thoughtful feedback. 💛
We hear your perspective around the lesson length, familiarity of the content, and how the mentions of other programs felt to you. Your input matters to us, and it’s something we take seriously as we continue to improve how we support our community, especially those who are already actively doing this work in their lives.
If you’re open to sharing more, please feel free to email us at [email protected]. We’d love to better understand:
Which parts felt most valuable to you
What additions or changes would have made the experience feel more supportive or aligned
Thank you again for your transparency. Your feedback helps us grow and helps others make informed decisions.
SC
Sarah C.
Not loving people
I asked for a refund after the first session because it wasn't what i expected. That was over a month ago. Meanwhile my loan is took out with affirm is collecting interest and I've had to make 1 payment and the second one is coming up. first off 2 to 3 business weeks to refund you is too much. And they are way past that. Very upset.update: And they just took another payment and I over drafted. Thanks a lot.. update they refunded me my money. A representative actually called me on the phone and apologized. I appreciate that so 3 stars instead of 1.
Response from authenticliving.comJan 4, 2026
Hi Sarah,
I’m truly sorry for the frustration this has caused you. I understand how upsetting it is to request a refund and hear nothing back within the expected timeframe. That’s not the experience we want anyone to have.
Thank you for sharing this here, and I can see that you’ve already reached out to our support team. We’re taking this seriously. I’ve flagged your message internally and will make sure the appropriate team follows up directly on your refund request so this can be resolved as quickly as possible.
We deeply value integrity and clear communication, and I’m sorry that we missed the mark for you here. Your time and trust matter, and we appreciate you bringing this to our attention so we can make it right.
Team Authentic Living
LP
Lucie P.
Mandy is very positive and speaks super…
Mandy is very positive and speaks super clearly. Just for me some of the lessons were too short and it touches way to many topics. It is impossible with regular life to clear you subconscious, know who you really are etc. I take ages in therapy..but as sum up and hints it was ok. FB didn’t work for me at all, no thoughtful comments - doubts etc, it didn’t work as support tool for me.
Response from authenticliving.comJul 29, 2025
Hi Lucie,
Thank you for sharing your experience—we truly appreciate your honesty. 💛
We’re so glad Mandy’s energy and clarity resonated with you. We hear you on the desire for deeper dives and know that real transformation takes time. Our programs are designed to offer practical tools in digestible ways, but it’s okay to move at your own pace.
We’re also sorry the Facebook group didn’t feel supportive for you. Your feedback helps us grow, and we’re grateful you took the time to share.
With love,
Team Authentic Living
HM
Hari M.
slow refund
I got a lot out a free mini course that Oliver sent to my inbox, so I paid for the 30 day one but was dissapointed, the material was not of the same high quality transmission, it took a long time to receive the refund which I applied for within the 7 days, it has just come through after more than 6 weeks.
Response from authenticliving.comJul 22, 2025
Hi Hari,
Thank you for sharing your experience and for giving both the free and 30-day course a try. I'm sorry to hear the full course didn’t meet your expectations and that the refund process took longer than it should have. We’re committed to constant improvement, and your feedback helps us do just that. Wishing you clarity and continued growth on your journey.
-Team Authentic Living