authenticliving.comReviews of authenticliving.com

Response from authenticliving.comMay 27, 2026

Hi Lauren, Thank you for sharing your feedback. We are sorry to hear your experience has felt this way and we want to address this directly. We take refund requests seriously and can confirm your case has been actively reviewed by our team. We want to be transparent — in order to process this correctly and make sure everything is handled accurately on our end, we do need to connect with you directly to get full clarity on the details of your request. We have made multiple attempts to reach you by email, text, and phone and have not been able to get through. We genuinely want to get this resolved for you as quickly as possible and are ready to do so the moment we are able to connect. Please reach out to us directly at [email protected] or reply to any of our previous messages so we can get this taken care of for you right away. We appreciate your patience and look forward to resolving this together. Authentic Living Team

Response from authenticliving.comMay 27, 2026

Hi Nick, Thank you for sharing your experience. We are sorry to hear this process felt difficult, especially given the personal circumstances you were navigating at the time. Our 7-day refund policy is communicated clearly at the time of purchase and exists to ensure consistency and fairness across all of our members. That said, we always aim to handle every situation with care and we are sorry the experience didn't reflect that for you. We can confirm that a refund has been issued on your account. We hope that brings you some relief. If there is anything additional we can do to support you, please don't hesitate to reach out to us directly at [email protected]. We genuinely wish you all the best. Authentic Living Team

Response from authenticliving.comMar 27, 2026

Hi Karen, We hear your frustration, and we’re really sorry this has been your experience. You made a clear decision within the refund window, and we completely understand how important it is to feel supported and honored in that process. What you described, having to follow up multiple times and wait longer than expected is not the experience we aim to create for our community. To give you clarity, once a refund is processed on our end, the timeline for the funds to reflect can depend on the banking system and payment provider.  Your refund has been completed on our end. If there’s anything that still feels unresolved, we want to make it right, please stay connected with us so we can support you through to completion. Your feedback matters. It helps us refine our systems and show up better for our Soul Fam moving forward. We appreciate your patience, and we’re committed to closing this out properly for you

Response from authenticliving.comJan 29, 2026

Hi Heather, Thank you for taking the time to share this, and we're truly sorry for the frustration and disappointment you’ve experienced. We want to acknowledge how upsetting this situation feels especially when it comes to trust, communication, and your finances. That matters to us. What you’ve described is not the experience we intend for anyone to have at Authentic Living. Please know this: we are not ignoring you, and we are not trying to withhold your refund. We're personally escalating this to the appropriate team to follow up immediately on the status of your refund and ensure you receive a clear resolution as quickly as possible. You deserve closure and transparency here. We genuinely care about the people who come into this community, and we're sorry that our actions in this case did not reflect that. Thank you for bringing this to our attention. We will do better, and we will make this right.

Response from authenticliving.comJan 27, 2026

Hi Dave! Thank you for taking the time to share your experience so honestly. We truly appreciate the value you found in the introductory course. We also want to honor how unsettling and disappointing the follow-up conversation felt for you. Feeling surprised or pressured around finances is never okay, and we're genuinely sorry that this was your experience. We want to be very clear about something that matters deeply to us and to our mission: no one should ever feel encouraged to go into debt, take on financial stress, or do anything that feels misaligned with their well-being in order to work with us. Our work is rooted in integrity, self-trust, and personal sovereignty, and when that isn’t reflected clearly in someone’s experience, it’s something we take seriously and look at closely. Your feedback is important, and it helps us refine how we communicate options, expectations, and boundaries moving forward. Thank you again for sharing your perspective and for engaging with the work in a way that felt right for you at the time. We truly wish you clarity, alignment, and continued growth on your path, wherever it leads.

Response from authenticliving.comJul 19, 2025

Hi Lorraine, Thank you for sharing your experience. We sincerely apologize for the delay and the frustration it has caused. This is not the standard we strive for, and we completely understand your disappointment. We’ve looked into your order and can confirm that your refund has already been processed on our end. Depending on your payment provider, it may take a few business days to reflect in your account. We appreciate your patience and your honest feedback. Please know that we’re actively improving our systems to ensure a smoother experience for all our students moving forward. If there’s anything more we can do to support you, we’re here. - Team Authentic Living

Response from authenticliving.comMay 9, 2025

Hi Sheila, We’re really sorry to hear about your experience—and we want you to know that this is never the kind of interaction we intend for any of our students. Your trust means a lot to us, and we’re committed to making things right. We’d love the opportunity to look into your account so we can understand exactly what happened and resolve this for you. Our team has already sent a request for your contact information through Trustpilot. Once we receive those details, one of our Student Success Team members will personally reach out to you—typically within 24 to 48 hours, but often sooner. Thank you for bringing this to our attention. We appreciate your patience and the chance to support you directly. —The Authentic Living Team