Lenka H.
I am extremely disappointed
I am extremely disappointed with my experience with Authentic Living. On February 8, 2026, I purchased the “Energy Healing Circle Annual Membership,” but due to an error, I was charged twice. I contacted their support team immediately, and on February 10, I was assured that a refund of $1,592 would be processed. Since then, I have sent multiple follow-up emails and even tried reaching out عبر Facebook, but I have received no meaningful response and, most importantly, no refund. The originally stated processing timeframe has already passed. Despite polite and repeated communication on my side, including a formal request for confirmation and transaction details, I have been met with silence. What makes this especially disappointing is that this company presents itself as supportive and trustworthy, offering help and “light” to people—often in vulnerable situations. Unfortunately, my experience has been the opposite. When an issue arose, there was a lack of transparency, accountability, and basic customer care. At this point, I have been forced to involve my bank and begin a dispute process. I sincerely hope the company resolves this matter promptly, but I cannot recommend their services based on my experience. Lenka Horváthová Update (21.April 2026): Following my previous review, the company has now responded and confirmed that my refund is being processed. I am currently waiting for the funds to be received. I appreciate the recent communication and will update this review again once the refund has been completed. Final Update (22.April 2026): The refund of $1,592 has now been successfully received. While I appreciate that the issue was ultimately resolved, the process took over two months and required multiple follow-ups, including emails and attempts to reach the company via social media, which went unanswered. The situation only progressed after I escalated the matter, initiated a chargeback, and posted a public review. Following this, I received a response and the refund was processed within 24 hours. The refund had originally been confirmed in February but was not completed within the stated timeframe. I am updating this review to reflect that the matter is now resolved. I have increased my rating slightly to acknowledge the quick resolution once the issue was escalated, and I hope the company improves its responsiveness, transparency, and refund processes in the future.
Response from authenticliving.comApr 21, 2026
Hi Lenka, Thank you for sharing your experience so openly. We completely understand how frustrating and concerning this situation must have been, especially after being charged twice and not receiving timely updates. This is not the level of communication or support we aim to provide to our community, and we take full responsibility for the delay and lack of follow-through you experienced. We hear you, and we agree that transparency and accountability are essential, especially when it comes to something as important as your trust and financial matters. We’re glad that we’ve now been able to reconnect and confirm that your refund is in process. Our team is actively monitoring this to ensure it is completed as quickly as possible. If there is anything further needed on your end, we will communicate that clearly and promptly. We truly appreciate your patience and your willingness to update your review as things move forward. Your feedback helps us improve and continue doing better for our Soul Fam. We’ll continue to stay on top of this until everything is fully resolved for you.