Jane H.
Beware…. But resolved!
I got the app for a “trial” seven days. I wasn’t really using it, so decided that I would not sign up to keep it. Then I got an email to say that, out of the blue and with NO notification, they had taken 129.99 dollars (£101.50) out of my bank account! I have sent an urgent email but it’s Friday so I guess I won’t get a response until next week. I want this money reimbursed and will contact my bank if Aura are going to be difficult about this. I have DELETED the app from my phone. UPDATE. Aura DID respond to this review, very sympathetically, and the payment taken from my account has now been refunded. I am grateful to Rose for helping me out and hope that I can be reassured that no further payments will be made. 👍
Response from AuraJun 19, 2026
Hi Jane! We're very sorry for the stress and frustration this situation has caused. We understand how alarming it is to see an unexpected charge. If you've already contacted our support team, you should receive a reply within 24 hours. If you don't see a response, please send a follow-up email to [email protected], and we'll make sure your case is reviewed as quickly as possible. We appreciate you bringing this to our attention and hope we can resolve this for you promptly.



