AuraReviews of aurahealth.io

Update (4 stars) Aura came through and refunded my subscription. I’d still like them to send reminders before taking the payment, especially as they are one of the more expensive subscriptions. Original review (2 stars) No warning of renewing subscription. I deleted my account as soon as I realised, so the same thing wouldn’t happen next year, but It stopped my access immediately, even though I’d just paid for another year! I’ve sent an email, I’ll update this review once I hear back from them. The times I signed up for specific sessions, they never actually happened.

Very useful app. Despite other negative reviews, I have found their customers service to be efficient, timeously and courteous. The app is very comprehensive and has many options for a range of functions. I use it daily for sleep meditation and relaxing music and soundscapes. Recommended.

The worst customer service ever 😒

Beware! There is no FREE trial. They charged me $70. after one week. I'm scared because I just read how hard it is to cancel. They don't answer the "customer service" phone number, instead directing you to leave your email. They already have it! When I typed "cancel account" their chat said "I don't understand you"!!!

Took 3 annual payments although I had cancelled from the iPhone App Store all my subscription methods and illegally stored my card details without asking for future

Disgusting take your health care funds and don’t care

Please DO NOT try the Aura meditation app as a free trial. They will never refund your money and will continue to charge your card even after you cancel the subscription. They do not list a phone number, but I was able to find it...650-273-7019. When you call a voice recording directs you to leave a message with your email information. No one gets back to you by phone, and when you send them an email you'll receive an automated response directing you to cancel on their website. You will never have contact with a person and you'll never get your money back. I will report this shady business to all pertinent authorities for investigation and initiate legal action against them. I'll also expose them on every social media platform. I suggest you do the same!

I thought I had cancelled after the trial period, so as not to be billed a large annual fee, but instead it refunded the "family plan" and charge the basic annual fee which was still very expensive. So frustrated I came to trustpilot yesterday to write a nasty review. Today I return, because, despite the reviews here saying customer service is poor, my email to them got a response, and more importantly the refund I was looking for, the same day.