Au Pair USA by InterExchange Reviews | Read Customer Reviews of aupairusa.org

Au Pair USA by InterExchangeReviews of aupairusa.org

4.6555 reviews
Kids & Family
1 State Street, Floor 17, New York, New York

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Au Pair USA by InterExchange

About Au Pair USA by InterExchange

Au Pair USA by InterExchange is a live-in child care and cultural exchange program. As a non-profit organization staffed by parents and world travelers, we understand the value of strong support!We believe that childcare should be more than just a service—it should be an enriching experience that connects families with the world.Our program is a Department of State-designated sponsorship that connects qualified international au pairs with host families across the United States.Unlike traditional daycare or nanny services, the Au Pair program offers unparalleled flexibility. An au pair lives in your home and can provide up to 45 hours of care per week and up to 10 hours per day.

Au Pair USA by InterExchange (aupairusa.org) has 555 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: aupairusa.org
Website: aupairusa.org
Category: Kids & Family
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Au Pair USA by InterExchange reviews

555 approved reviews, newest moderated first

PHP
May 27, 2025
Quick and easy application process
Quick and easy application process. Personal recommendation of candidates based on our preferences. Thorough onboarding from local coordinator. We applied due to another au pair falling through at another agency and within a week we matched with a new au pair. Our new au pair is now with our family and we cannot be happier!
Response from Au Pair USA by InterExchangeMay 30, 2025
Hi there! Thank you for your review. We're so pleased to hear that your experience was seamless, we wish you and your family all the best hosting your au pair.
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Elsie
May 8, 2025
They made the process quick and easy.
They made the process quick and easy.
Response from Au Pair USA by InterExchangeMay 16, 2025
Hi! Thank you for your review. We hope the rest of your program experience is equally easy and enriching!
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Tania
May 7, 2025
I'm really happy with the experience…
I'm really happy with the experience I've been having, I've only been here for a week but it's pretty good and I already know how the routine it's here. My host family is the nicest and I bond with them very well.
Response from Au Pair USA by InterExchangeMay 16, 2025
Hi there, Tania. Thank you for sharing your experience. We wish you the best with the rest of your program.
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Nancy
May 6, 2025
Why I recommend!
A great agency to work with, they are super involved and help you all the way through, I highly recommend.
Response from Au Pair USA by InterExchangeMay 16, 2025
Thank you Nancy for your review. We are so pleased to hear that you had all the support you needed.
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Tabata
May 5, 2025
I just had some problems with the host…
I just had some problems with the host dad he is not receptive, we are trying to figure it out, but the company is giving me a lot of support with the local coordinator who is helping me with this
Response from Au Pair USA by InterExchangeMay 16, 2025
I am glad to hear that your experience with Au Pair USA and InterExchange has been positive and supportive. Please share an update if there is anything specific we can improve. All the best. - Jordan
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Milenny
Apr 30, 2025
Good agency!
Positive points: the plataforma is great, easy to see the families profile. Training course is great too. Negative points: I would say that Interexchange is an agency for young woman who already know how to travel. Because other than that, would be hard to them to understand how the flight tickets works, steps after landing, etc. A piece of advice. Other agencies have a tour around NY, or presencial training. Only thing I miss, specially for the ones who doesn’t know how to walk around/use metro. Also, would be nice to have a group from all the au pairs in the USA, and another one local. Feel free to reach me out for more details!
Response from Au Pair USA by InterExchangeMay 5, 2025
Hi there, Thanks for the thoughtful review! We’re happy the matching platform and training hit the mark. I'll explore the possibility of adding step-by-step flight and arrival guides with the team. We love the idea of local and national groups, we've been testing this out on WhatsApp and will continue to expand those efforts. Your input shapes these upgrades—please keep it coming! - Jordan
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Judith
Apr 29, 2025
It’s a great organization
Always there for you, very quick with things and lovely people
Response from Au Pair USA by InterExchangeMay 5, 2025
Thank you for your feedback, it is so nice to hear and music to our ears!
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Ari
Apr 29, 2025
local coordinator is supportive
local coordinator is supportive
Response from Au Pair USA by InterExchangeMay 5, 2025
It is excellent to hear that our local coordinators are providing the support you need. Thanks for sharing.
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