Ajay S.
I purchased a G05 Air Next-Gen Hi-Per…
I originally had an issue with my G05 Air Next-Gen Hi-Per Magnetic Stand, as it broke while rotating it during normal use. At first, I was disappointed because the warranty had just expired. After contacting Aulumu Customer Support, they responded very quickly, carefully reviewed my case, and agreed to send me a replacement after checking all the details. I am currently waiting for the replacement to arrive, and I really appreciate how promptly they resolved the issue. I believe the stand I received had some kind of manufacturing defect. The reason I say this is because I had previously purchased the same stand for my brother, and he has been using it without any issues. That gave me confidence that my experience was simply an unfortunate exception rather than a problem with the product itself. What impressed me the most was how professionally Aulumu handled the situation. They listened to my concerns, reviewed the evidence fairly, and didn’t simply dismiss my case because the warranty had recently expired. Their communication was fast, polite, and genuinely customer-focused throughout the entire process. Although I was unlucky with the first stand, their excellent after-sales support has given me even more confidence in the company. I’m now looking forward to receiving the replacement, and based on how they’ve handled my case so far, I wouldn’t hesitate to buy from them again. I highly recommend both their products and, especially, their outstanding customer service.
Response from aulumuJun 26, 2026
Hello Ajay, We are very sorry that you had an unpleasant experience with the product during use, and we sincerely appreciate you taking the time to share your feedback. We fully understand your concerns and truly value every customer’s experience. All of our products go through thorough quality inspections before shipment and are still being widely sold and used as normal.At the same time, we also recognize that under long-term use or different usage environments, certain levels of wear or occasional issues may occur. This is something we continue to closely monitor and actively work to improve.Regarding the issue you experienced, we would greatly appreciate the opportunity to learn more details and do our best to assist you in resolving the problem as quickly as possible.If convenient, please feel free to contact us via private message on the platform, and we will prioritize your case and follow up promptly. We also hope this situation will not affect your overall impression of our products. We have carefully recorded your feedback and will continue to improve our product quality and user experience. Sincerely, aulumu Customer Support Team