aulumuReviews of aulumu.com

Attention, certains articles semblent disponibles, mais ce n'est pas le cas. Ils sont sensés envoyer les articles sous 3 jours maximum, or j'ai fait une commande et au bout de 5 jours quand vous demandez quand il sera envoyé, on vous annonce que l'article est en pré-commande et sera envoyé au plus tôt le 30 octobre, soit 20 jours après la commande !!! Cette notion de pré-commande n'est pas indiquée au moment de la commande, c'est étonnant car d'autres articles sont indiqués réellement indisponibles. Pourquoi le fait que certains soient en pré-commande n'est pas indiqué sur la description de l'article ? Je souhaitais commander d'autres articles après avoir testé une première commande, mais je ne suis pas sûr de le faire... Je me pose même la question d'annuler ma première commande qui est en attente.

This review is based off my experience with Aulumu’s customer support, I’m not recommending or suggesting wether you should or should not order from this company. This is just my experience from my point of view. The case and items ordered are good quality and I do enjoy the product designs. The biggest issue I have is the “return” process as well as customer service. I accidentally ordered the wrong size since the page refreshed and defaulted to the Pro Max version. Customer service feels non-existent since they rarely reply to emails (1 response out of 4 emails); which is the only way to get support, no number or chat options available. Don’t market customer support and a 14 day return policy if you’re not going to honor it. I’ve sent 4 emails in the span of 2 weeks. The one reply I got was to ask if the incorrect products were unopened which I confirmed. 2 follow-ups and no response since. And after checking my profile on their site, items are no longer eligble for return. Crazy how it seems as if they purposefully don’t reply to emails so that the timer runs out on the return based off their policy. If you’re ordering, make sure you get the right items because your return requests will most likely get ignored. I’m disappointed because I genuinely enjoy the design and build quality of their products, but bad customer service ruins the experience. I sincerely hope they can address this.

I have bought a case, a kickstand (G05) and 2 watch straps. The case has been great, and the garmin watch straps have been good so far. The kickstand was good, but failed quickly. I have tried multiple times to contact support, however the support and warranty are basically non-existent. Not a single response. I have tried from multiple addresses, included my contact details, but I believe they just end up in an unattended mailbox somewhere.