Founded in 2022, aulumu is a design brand focused on high-performance gear. Our brand philosophy is rooted in the ancient Greek word "αὐτόματος" (symbolizing precision and efficiency) and the functional aesthetics of Cyberpunk, dedicated to merging absolute pragmatism with a distinct visual style.
aulumu (aulumu.com) has 64 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
aulumu.com
Website
aulumu.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Certains articles ne sont pas en stock mais en pré-commande, et ce n'est pas indiqué !! !
Attention, certains articles semblent disponibles, mais ce n'est pas le cas. Ils sont sensés envoyer les articles sous 3 jours maximum, or j'ai fait une commande et au bout de 5 jours quand vous demandez quand il sera envoyé, on vous annonce que l'article est en pré-commande et sera envoyé au plus tôt le 30 octobre, soit 20 jours après la commande !!!
Cette notion de pré-commande n'est pas indiquée au moment de la commande, c'est étonnant car d'autres articles sont indiqués réellement indisponibles. Pourquoi le fait que certains soient en pré-commande n'est pas indiqué sur la description de l'article ?
Je souhaitais commander d'autres articles après avoir testé une première commande, mais je ne suis pas sûr de le faire... Je me pose même la question d'annuler ma première commande qui est en attente.
Response from aulumuOct 19, 2026
Dear Gamebreaker
Thank you for your review.
We are very sorry that we couldn't provide you with a pleasant shopping experience. Our B01 matte black bag has received a large number of orders, and the production process of the bag is quite complex. Therefore, this bag is currently in a pre-sale status. Our pre-sale information is marked behind the bag color. We are very sorry that we couldn't give you a clear indication. Please rest assured, except for the B01 matte black bag, our other products are not pre-sale items. If you need them, you can purchase directly. We are very sorry for the unpleasant experience we caused you. We will send your package as soon as the bag arrives. If you want to cancel your order before shipment, you can contact us at any time. We will handle it for you immediately. Once again, we are very sorry for not providing you with a pleasant shopping experience.
Thank you for your understanding.
If you have any questions, please feel free to contact us at any time.
Best regards,
aulumu Team
CB
Christoph B.
Kundenservice ist das letzte. Retoure wird ignoriert.
Die Produkte sind normal, nix Besonderes, aber dem hohen Preis angemessen. Man darf nur nicht auf die Idee kommen, eine 80-€-Handyhülle retournieren zu wollen.
Der Händler reagiert einfach nicht auf eine einfache Retoure.
Wenn ihr die Produkte wollt, bestellt sie lieber nicht direkt bei Aulumu. Andere Händler haben nicht so einen lächerlichen Kundenservice.
Aber einen PayPal-Fall aufmachen zu müssen, nur weil der Händer seine Pflichten nicht einhält nervt.
Response from aulumuOct 19, 2026
Dear Christoph Büttner
Thank you for your review.
We are extremely sorry for the waiting time and the lack of a response. We truly understand your frustration and disappointment regarding not receiving a reply. We are truly sorry for not providing you with a timely response. We are also very sorry that our product did not meet your expectations. Of course, we can help you apply for a return. We are very sorry that we failed to provide you with a pleasant shopping experience. We will continuously improve our after-sales service to bring you a better purchasing experience. Once again, we are very sorry for the unpleasantness caused to you. We will immediately handle your issue and give you a satisfactory response.
Thank you for your understanding.
If you have any questions, please feel free to contact us at any time.
Best regards,
aulumu Team
CH
Chris
Products are good but lacking in customer support
This review is based off my experience with Aulumu’s customer support, I’m not recommending or suggesting wether you should or should not order from this company. This is just my experience from my point of view. The case and items ordered are good quality and I do enjoy the product designs. The biggest issue I have is the “return” process as well as customer service. I accidentally ordered the wrong size since the page refreshed and defaulted to the Pro Max version. Customer service feels non-existent since they rarely reply to emails (1 response out of 4 emails); which is the only way to get support, no number or chat options available. Don’t market customer support and a 14 day return policy if you’re not going to honor it. I’ve sent 4 emails in the span of 2 weeks. The one reply I got was to ask if the incorrect products were unopened which I confirmed. 2 follow-ups and no response since. And after checking my profile on their site, items are no longer eligble for return. Crazy how it seems as if they purposefully don’t reply to emails so that the timer runs out on the return based off their policy. If you’re ordering, make sure you get the right items because your return requests will most likely get ignored. I’m disappointed because I genuinely enjoy the design and build quality of their products, but bad customer service ruins the experience. I sincerely hope they can address this.
Response from aulumuOct 15, 2026
Dear Chris，
Thank you for your valuable feedback.
We are extremely grateful for your fondness for our products and your high praise for them. We sincerely apologize for not providing you with a pleasant shopping experience. We are sorry for the delay in our response to this message. Due to the long National Day holiday in China, there was a certain delay in our email responses during this period. It was our fault for not properly arranging email responses during the holiday. We are very sorry for causing you a long wait.
In the future, we will change our email response arrangements for the holiday period to reduce your anxious waiting for a long time. We will also continuously update and improve our services to bring you a more pleasant shopping experience. We have already informed our after-sales department of your situation, and they will immediately handle your return issue. Please rest assured. As long as you contact us within 14 days after receiving the goods, your package will be processed within the return period according to the regulations. Once again, we are very sorry for the unpleasant experience you have had.
We hope you can give us another chance. We will provide you with a satisfactory solution and offer you a better shopping experience.
Thank you for your understanding.
If you have any questions, please feel free to contact us at any time.
Best regards,
aulumu Team
SB
Sat B.
Shocking lack of customer service – completely ghosted for 4 weeks
Do not waste your money with Aulumu.
I purchased one of their magnetic phone rings, but it was far too thick and clunky to be practical, so I reached out to initiate a return.
To make matters worse, they offer zero phone support. Your only options to contact them are a general support email and a finance email address—and I have received no response from either. It has now been four full weeks, multiple follow-up emails sent to both inboxes, and absolute radio silence.
They take your money instantly, but the moment you want to exercise a basic return policy, they vanish into thin air. Hiding behind ignored email addresses without a direct phone line to hold them accountable is unacceptable.
Non-existent customer care, terrible aftercare, and a complete disregard for paying customers. I will never order from them again. Avoid at all costs.
Response from aulumuOct 15, 2026
Dear Sat Bhamra,
Thank you for your valuable feedback.
We are very sorry that we failed to provide you with a pleasant shopping experience. We are extremely sorry for the delay in our response to this message. Due to the long National Day holiday in China, there was a certain degree of delay in our email responses during the holiday period. Our failure to make proper arrangements for email responses during the holiday was our problem. We are also very sorry for the long wait you have endured.
In the future, we will change our email response arrangements for the holiday period to reduce your anxious waiting for a long time. We will also continuously update and improve our services to bring you a more pleasant shopping experience. We have already informed our after-sales department of your situation, and they will immediately handle your problem for you. We truly apologize for the waiting you have endured. We also hope that you can give us another chance. We will provide you with better service and offer you a satisfactory solution.
Thank you for your understanding.
If you have any questions, please feel free to contact us at any time.
Best regards,
aulumu Team
KP
karl P.
I ordered the Alumu case and stand for my Z fold 8 ultra
I ordered the Alumu case and stand for the Z Fold 8 ultra, delivery (to UK) took 8 days (was advised 7-14 days) which given was dispatched from Hong Kong i think i more than reasonable.
The case and the stand was just shy of £70 so not the cheapest, but not the most expensive by any means but it is without a doubt hands down the best case I have seen anywhere, really happy with purchase and would use again.
Response from aulumuOct 15, 2026
Dear karl poulter
Thank you for your valuable feedback.
We are very glad that our products have met your expectations, and we are also very pleased to have provided you with satisfactory service. Your feedback is the motivation for us to keep moving forward. We will continuously improve our service standards and strive to provide you with better service.
If you have any questions, please feel free to contact us at any time.
Best regards,
aulumu Team
MS
Michal S.
This company customer service is awful
This company customer service is awful, its impossible to deal with and return the item. They want you to pay the return label. I wound not recommend this company to any one.
Response from aulumuOct 15, 2026
Dear Michal Strycharz,
Thank you for your valuable feedback.
We are very sorry for the inconvenience caused and also for not providing you with a pleasant shopping experience.
Regarding the return shipping fee, we do not require you to pay it as a mandatory condition. Only in cases where the return is due to non-quality issues do we need you to pay for the return shipping fee. In other cases of return, we will cover the return shipping fee. We are very sorry that we failed to provide you with a pleasant shopping experience. Once your package is returned, we will immediately process a refund for you. We are truly sorry for the disappointment and frustration you have experienced. In the future, we will continuously improve our service level to bring you a more satisfactory shopping experience. Once again, we are very sorry for the unpleasant experience you had.
If you have any other questions, please feel free to contact us at any time.
Best regards,
aulumu Team
Dear SHIN,
Thank you for your valuable feedback.
We are very glad that you like our products and that our service has met your expectations. We are extremely grateful for your leaving this valuable feedback. If you have any further questions in the future, please feel free to contact us. We will provide you with the service that you are satisfied with.
Best regards,
aulumu Team
DA
Dan
Terrible customer service
I am extremely disappointed with Aulumu and would not recommend ordering from them.
I paid around €80 for my order, and the package was never delivered because their chosen local delivery partner completely failed to deliver it.
I spent several days communicating with the delivery company, providing all the information they needed and trying everything possible to receive my package. The delivery service repeatedly marked the parcel as undeliverable despite my address being correct and me being available.
I contacted Aulumu to ask for help.
Their first response was essentially to tell me to deal with the delivery company myself. I explained the situation in detail and asked Aulumu to intervene with their logistics partner.
I sent a second email and received no response at all.
I then sent a third email, and it was not even delivered because their mailbox was blocked / unable to receive the message.
So after paying €80, I ended up with no product, no effective customer support, and no meaningful assistance from the seller.
What I find especially frustrating is that I did everything I could on my side. At that point, the seller should have taken responsibility and resolved the problem with its own shipping partner. Instead, I was left to chase the courier myself for days.
€80 wasted, countless messages, and still no package.
This is not the level of customer service I expect from a company selling products internationally.
1 star only.
UPDATE — October 6, 2026
I placed this order on September 15, 2026. Today is October 6, and I still have not received my package.
The delivery company used by Aulumu has repeatedly failed to deliver the order despite having the correct address and contact information. After weeks of dealing with this situation, I finally gave up and asked Aulumu for a full refund instead of a replacement.
Unfortunately, I am now being ignored by Aulumu as well. I have sent my refund request, but I have received no confirmation, no refund, and no meaningful response.
So after paying around €80, I have spent weeks chasing the courier, communicating with customer support, providing the same information over and over again, and now I am having to chase the seller simply to get my money back for a product that was never delivered.
This entire experience has been exhausting and completely unacceptable.
Please do yourself a favor and stay away from this company.
Response from aulumuSep 27, 2026
Dear Dan，
We are truly sorry for the frustration and disappointment this experience has caused you.
We completely understand how upsetting it must have been to pay for your order, spend several days communicating with the local delivery company and providing the information they requested, yet still not receive your package. After you had already made multiple attempts to resolve the issue with the courier, we understand that you expected us, as the seller, to step in and provide further assistance.
We sincerely apologize that our response and follow-up did not meet your expectations. Our replies were delayed during the holiday period, which unfortunately made an already frustrating situation even more difficult, especially after you had already been waiting for your order for some time. We also regret that one of your subsequent emails was unfortunately unable to reach our support team.
Most importantly, we do not want you to be left without a solution. Given the delivery issue with your order, we would be more than happy to arrange a replacement shipment for you at no additional cost. If you would prefer not to receive a replacement, we can also help arrange a refund for your order.
Since you have already contacted our support team regarding this order, there is no need to repeat the details of your situation. We will review your previous correspondence and do our best to follow up with you directly. Once we confirm your order details, we can arrange either a replacement shipment or a refund, according to your preference.
We are truly sorry that this experience fell short of the level of service we strive to provide. We will also make sure this case is reported internally so that we can review what happened and improve our follow-up process.
Thank you for taking the time to share your experience with us. We sincerely hope you will give us another opportunity to provide you with the experience and support you should have received from the beginning.
Best regards,
aulumu Team
