Founded in 2022, aulumu is a design brand focused on high-performance gear. Our brand philosophy is rooted in the ancient Greek word "αὐτόματος" (symbolizing precision and efficiency) and the functional aesthetics of Cyberpunk, dedicated to merging absolute pragmatism with a distinct visual style.
aulumu (aulumu.com) has 64 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
aulumu.com
Website
aulumu.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Kundenservice ist das letzte. Retoure wird ignoriert.
Die Produkte sind normal, nix Besonderes, aber dem hohen Preis angemessen. Man darf nur nicht auf die Idee kommen, eine 80-€-Handyhülle retournieren zu wollen.
Der Händler reagiert einfach nicht auf eine einfache Retoure.
Wenn ihr die Produkte wollt, bestellt sie lieber nicht direkt bei Aulumu. Andere Händler haben nicht so einen lächerlichen Kundenservice.
Aber einen PayPal-Fall aufmachen zu müssen, nur weil der Händer seine Pflichten nicht einhält nervt.
Response from aulumuOct 19, 2026
Dear Christoph Büttner
Thank you for your review.
We are extremely sorry for the waiting time and the lack of a response. We truly understand your frustration and disappointment regarding not receiving a reply. We are truly sorry for not providing you with a timely response. We are also very sorry that our product did not meet your expectations. Of course, we can help you apply for a return. We are very sorry that we failed to provide you with a pleasant shopping experience. We will continuously improve our after-sales service to bring you a better purchasing experience. Once again, we are very sorry for the unpleasantness caused to you. We will immediately handle your issue and give you a satisfactory response.
Thank you for your understanding.
If you have any questions, please feel free to contact us at any time.
Best regards,
aulumu Team
SB
Sat B.
Shocking lack of customer service – completely ghosted for 4 weeks
Do not waste your money with Aulumu.
I purchased one of their magnetic phone rings, but it was far too thick and clunky to be practical, so I reached out to initiate a return.
To make matters worse, they offer zero phone support. Your only options to contact them are a general support email and a finance email address—and I have received no response from either. It has now been four full weeks, multiple follow-up emails sent to both inboxes, and absolute radio silence.
They take your money instantly, but the moment you want to exercise a basic return policy, they vanish into thin air. Hiding behind ignored email addresses without a direct phone line to hold them accountable is unacceptable.
Non-existent customer care, terrible aftercare, and a complete disregard for paying customers. I will never order from them again. Avoid at all costs.
Response from aulumuOct 15, 2026
Dear Sat Bhamra,
Thank you for your valuable feedback.
We are very sorry that we failed to provide you with a pleasant shopping experience. We are extremely sorry for the delay in our response to this message. Due to the long National Day holiday in China, there was a certain degree of delay in our email responses during the holiday period. Our failure to make proper arrangements for email responses during the holiday was our problem. We are also very sorry for the long wait you have endured.
In the future, we will change our email response arrangements for the holiday period to reduce your anxious waiting for a long time. We will also continuously update and improve our services to bring you a more pleasant shopping experience. We have already informed our after-sales department of your situation, and they will immediately handle your problem for you. We truly apologize for the waiting you have endured. We also hope that you can give us another chance. We will provide you with better service and offer you a satisfactory solution.
Thank you for your understanding.
If you have any questions, please feel free to contact us at any time.
Best regards,
aulumu Team
MS
Michal S.
This company customer service is awful
This company customer service is awful, its impossible to deal with and return the item. They want you to pay the return label. I wound not recommend this company to any one.
Response from aulumuOct 15, 2026
Dear Michal Strycharz,
Thank you for your valuable feedback.
We are very sorry for the inconvenience caused and also for not providing you with a pleasant shopping experience.
Regarding the return shipping fee, we do not require you to pay it as a mandatory condition. Only in cases where the return is due to non-quality issues do we need you to pay for the return shipping fee. In other cases of return, we will cover the return shipping fee. We are very sorry that we failed to provide you with a pleasant shopping experience. Once your package is returned, we will immediately process a refund for you. We are truly sorry for the disappointment and frustration you have experienced. In the future, we will continuously improve our service level to bring you a more satisfactory shopping experience. Once again, we are very sorry for the unpleasant experience you had.
If you have any other questions, please feel free to contact us at any time.
Best regards,
aulumu Team
DA
Dan
Terrible customer service
I am extremely disappointed with Aulumu and would not recommend ordering from them.
I paid around €80 for my order, and the package was never delivered because their chosen local delivery partner completely failed to deliver it.
I spent several days communicating with the delivery company, providing all the information they needed and trying everything possible to receive my package. The delivery service repeatedly marked the parcel as undeliverable despite my address being correct and me being available.
I contacted Aulumu to ask for help.
Their first response was essentially to tell me to deal with the delivery company myself. I explained the situation in detail and asked Aulumu to intervene with their logistics partner.
I sent a second email and received no response at all.
I then sent a third email, and it was not even delivered because their mailbox was blocked / unable to receive the message.
So after paying €80, I ended up with no product, no effective customer support, and no meaningful assistance from the seller.
What I find especially frustrating is that I did everything I could on my side. At that point, the seller should have taken responsibility and resolved the problem with its own shipping partner. Instead, I was left to chase the courier myself for days.
€80 wasted, countless messages, and still no package.
This is not the level of customer service I expect from a company selling products internationally.
1 star only.
UPDATE — October 6, 2026
I placed this order on September 15, 2026. Today is October 6, and I still have not received my package.
The delivery company used by Aulumu has repeatedly failed to deliver the order despite having the correct address and contact information. After weeks of dealing with this situation, I finally gave up and asked Aulumu for a full refund instead of a replacement.
Unfortunately, I am now being ignored by Aulumu as well. I have sent my refund request, but I have received no confirmation, no refund, and no meaningful response.
So after paying around €80, I have spent weeks chasing the courier, communicating with customer support, providing the same information over and over again, and now I am having to chase the seller simply to get my money back for a product that was never delivered.
This entire experience has been exhausting and completely unacceptable.
Please do yourself a favor and stay away from this company.
Response from aulumuSep 27, 2026
Dear Dan，
We are truly sorry for the frustration and disappointment this experience has caused you.
We completely understand how upsetting it must have been to pay for your order, spend several days communicating with the local delivery company and providing the information they requested, yet still not receive your package. After you had already made multiple attempts to resolve the issue with the courier, we understand that you expected us, as the seller, to step in and provide further assistance.
We sincerely apologize that our response and follow-up did not meet your expectations. Our replies were delayed during the holiday period, which unfortunately made an already frustrating situation even more difficult, especially after you had already been waiting for your order for some time. We also regret that one of your subsequent emails was unfortunately unable to reach our support team.
Most importantly, we do not want you to be left without a solution. Given the delivery issue with your order, we would be more than happy to arrange a replacement shipment for you at no additional cost. If you would prefer not to receive a replacement, we can also help arrange a refund for your order.
Since you have already contacted our support team regarding this order, there is no need to repeat the details of your situation. We will review your previous correspondence and do our best to follow up with you directly. Once we confirm your order details, we can arrange either a replacement shipment or a refund, according to your preference.
We are truly sorry that this experience fell short of the level of service we strive to provide. We will also make sure this case is reported internally so that we can review what happened and improve our follow-up process.
Thank you for taking the time to share your experience with us. We sincerely hope you will give us another opportunity to provide you with the experience and support you should have received from the beginning.
Best regards,
aulumu Team
LG
Lelle G.
AVOID!!
AVOID! I ordered a power bank on August 6th and I still haven’t received it (today is September 22nd!).
Whenever I contact customer service, I only get canned apologies and different excuses, but zero actual action. After DHL lost the original shipment, customer service promised to send me a replacement. It has now been over two weeks since that promise, and they still haven't shipped the new unit.
Extremely poor communication and service. Save your money!
Response from aulumuSep 23, 2026
Dear Lelle
We sincerely apologize for the frustration and disappointment caused by the delay with your order.
We understand that waiting this long after placing your order on August 6 is understandably frustrating, especially after the original shipment was lost in transit and we subsequently arranged a replacement. We also recognize that receiving apologies without seeing clear progress can be disappointing, and we are sorry that this has been your experience.
We are currently checking the status of the replacement shipment and reviewing the communication related to your order to ensure that this matter is properly followed through. We will continue working with our fulfillment team to arrange another replacement shipment for you. If you would prefer not to receive another replacement, you are also welcome to contact our support team and we can assist you with a refund instead.
Our priority is to resolve this matter properly rather than have you continue waiting without a clear solution.
Thank you for bringing this to our attention. We sincerely apologize that this experience has not met the level of service we aim to provide, and we appreciate your patience while we work to resolve it.
Best regards,
aulumu Team
CU
customer
Very difficult return process
Very difficult return process – offered discounts instead of resolving my return
I have tried several times to return my product, but I have not been able to get the return process properly resolved.
Instead of simply accepting the return and providing a clear return procedure, Alumu has repeatedly responded with offers of discounts and coupons. In their latest email, they offered me a 50% discount coupon as an alternative to returning the product, while explaining that the return would have to be sent to a warehouse in China and that I could potentially be responsible for shipping costs and any taxes incurred.
This is extremely frustrating. When a customer wants to return a product, they should be given a straightforward and transparent return process—not repeatedly encouraged to keep the product through discounts and coupons.
I expected a much more customer-friendly experience. Based on my experience, I would recommend being very careful and making sure you fully understand the return process and potential costs before purchasing from Alumu.
Response from aulumuSep 9, 2026
Dear customer，
Thank you for sharing your experience. We’re truly sorry that your return experience has been frustrating and that our communication did not provide the clear and straightforward assistance you expected.
When a customer decides to return an order, we believe the priority should be making the process clear and helping them understand the next steps. We regret that our previous offer of a 50% discount made you feel that we were trying to persuade you to keep the product rather than assist with your return. That was not our intention. We offered it as an alternative solution that we hoped might be more convenient, but we fully respect your decision to proceed with a return.
Return arrangements can vary depending on the individual order and circumstances, and a return is not necessarily sent to China. Our support team provides the appropriate return instructions and address for each case, with the aim of making the process as clear and straightforward as possible. The relevant return terms are also available in our Return & Refund Policy.
At the same time, we recognize that having a clear policy is only part of providing a good customer experience. Our communication should make the process easy to understand and ensure that customers feel properly supported. In this case, we clearly fell short of that expectation, and we sincerely apologize.
We would genuinely appreciate the opportunity to resolve this properly. Please contact our support team with your order details, and we will review your case and assist you with the appropriate next steps.
Thank you again for your honest feedback. We take it seriously and will use it to improve how we communicate and support our customers throughout the return process.
Best Regards,
aulumu Team
SM
Schylar M.
I have order the new sfold8 case
I have order the new sfold8 case and I get it, it was on preorder but how long does it take to say it's now shipping I have contacted you on IG nothing, and posted comments on there post, nothing they just keep showing me the same thing over and over and I keep saying when am I going to get mine and I still get nothing back like all I want is my case or at least an update about my order
Response from aulumuSep 6, 2026
Hi Schylar Mendez,
Thank you for taking the time to share your experience. We’re truly sorry that you’ve had to keep asking for an update without receiving a clear answer. We completely understand how frustrating it is to place a pre-order and simply want to know when you can expect your case.
We’d like to clarify the status of your order: your S Fold8 case is part of our **September 8 shipping batch**. As these cases were offered as pre-orders, we are fulfilling orders according to the time they were placed, and your order is scheduled to be processed for shipment on **September 8**.
We also sincerely apologize that you didn’t receive a timely response to your messages and comments on Instagram. Regardless of the pre-order schedule, you deserve clear and timely communication about your order. We’re sorry we didn’t provide that sooner.
Your case is on schedule for the September 8 shipping batch, and tracking information will be provided once your order has been dispatched.
Thank you for your patience and understanding. We genuinely appreciate your support for our new S Fold8 case, and we hope the case will be worth the wait.
RP
Ricardo Pinto K.
Unacceptable 8-day delay for order cancellation - Order #56245
I am extremely disappointed with my experience with Aulumu.
I placed and confirmed an order on August 24th. Only today, on September 1st—more than a week later—did customer service finally contact me to say they cannot ship to my address in the Balearic Islands due to "delivery restrictions," offering to cancel the order.
Taking 8 days from order confirmation just to check shipping feasibility is completely unacceptable and highly unprofessional for an international tech accessory brand. If a region is restricted, the checkout system should block it, or customer service should flag it within 24–48 hours.
Holding a customer's money for over a week just to cancel the order is a terrible customer experience.
If you live on an island or a remote region, be aware that their "worldwide shipping" claims might result in a massive waste of your time.
I still would like to receive my order.
Response from aulumuSep 2, 2026
Hello Ricardo Pinto KOREKUTA，
Thank you for taking the time to share your experience. We’re genuinely sorry that your order could not be delivered as expected, especially after you had been waiting for a pre-order to become available.
We’d like to provide a little context for what happened. Your order was placed as a pre-order, and once the products arrived at our warehouse, we immediately proceeded with fulfillment. It was during the shipping process that we discovered our current delivery service could not serve addresses in the Balearic Islands due to regional delivery restrictions.
We completely understand why this was frustrating. From your perspective, you had placed an order, waited for the pre-order to arrive, and reasonably expected it to be shipped without encountering a delivery restriction at this stage. While this was a destination-specific shipping limitation rather than an issue with your order or the product itself, we recognize that the timing of the notification made the overall experience disappointing.
As soon as we confirmed that delivery to your address was not possible, we contacted you directly and arranged a full refund. We’re sorry that we could not offer the outcome you actually wanted—receiving your order—and we understand that a refund does not fully make up for the time and expectations involved.
We also want to clarify that Aulumu does ship to Spain, but unfortunately our current shipping network does not cover the Balearic Islands. We are reviewing our delivery options for regions with more limited access, as we know that providing a smooth experience should include not only mainland destinations but also island and remote areas.
We sincerely appreciate your patience and your willingness to still receive your order. We’re sorry we couldn’t make that happen this time, and we hope to have a suitable shipping solution for the Balearic Islands in the future.
Thank you again for giving us the opportunity to address this.
Best Regards,
aulumu Team
