aulumuReviews of aulumu.com

Response from aulumuSep 2, 2026

Hello Ricardo Pinto KOREKUTA， Thank you for taking the time to share your experience. We’re genuinely sorry that your order could not be delivered as expected, especially after you had been waiting for a pre-order to become available. We’d like to provide a little context for what happened. Your order was placed as a pre-order, and once the products arrived at our warehouse, we immediately proceeded with fulfillment. It was during the shipping process that we discovered our current delivery service could not serve addresses in the Balearic Islands due to regional delivery restrictions. We completely understand why this was frustrating. From your perspective, you had placed an order, waited for the pre-order to arrive, and reasonably expected it to be shipped without encountering a delivery restriction at this stage. While this was a destination-specific shipping limitation rather than an issue with your order or the product itself, we recognize that the timing of the notification made the overall experience disappointing. As soon as we confirmed that delivery to your address was not possible, we contacted you directly and arranged a full refund. We’re sorry that we could not offer the outcome you actually wanted—receiving your order—and we understand that a refund does not fully make up for the time and expectations involved. We also want to clarify that Aulumu does ship to Spain, but unfortunately our current shipping network does not cover the Balearic Islands. We are reviewing our delivery options for regions with more limited access, as we know that providing a smooth experience should include not only mainland destinations but also island and remote areas. We sincerely appreciate your patience and your willingness to still receive your order. We’re sorry we couldn’t make that happen this time, and we hope to have a suitable shipping solution for the Balearic Islands in the future. Thank you again for giving us the opportunity to address this. Best Regards, aulumu Team

Response from aulumuAug 30, 2026

Hello Stone， Thank you for sharing your experience. We’re sorry that the return process did not meet your expectations. We completely understand that when an item is unopened and you decide you no longer need it, you would expect the return process to be as straightforward as possible. We also regret that the communication during this process has taken longer than expected and caused frustration. We want to reassure you, and anyone reading this review, that we do take customer requests seriously. Our team has been working to communicate with you and find an appropriate way forward, and we have no intention of leaving your request unresolved. We’re sorry that this experience has affected your impression of our brand. We would still very much appreciate the opportunity to resolve the matter with you directly and find a solution that is fair and reasonable. Please feel free to continue communicating with our customer service team, and we will do our best to assist you. Best Regards, aulumu Team

Response from aulumuAug 27, 2026

Hello, Patrick Eisele Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. At aulumu, customer satisfaction is always our top priority. We put great care into designing and inspecting every product before it reaches our customers, and we are disappointed to hear that your experience was not the one we hoped to provide. We understand how frustrating it can be when a product does not meet your expectations, and we take every customer concern seriously. We would sincerely appreciate the opportunity to look into your case and help resolve the issue for you. Please reach out to our support team with your order details, and we will work with you to find the best possible solution. Thank you again for sharing your feedback. Your comments help us continue improving our products and customer service. Best Regards, aulumu Team

Response from aulumuAug 21, 2026

Dear Sergio, Thank you for your message. We completely understand your frustration, especially after waiting longer than expected for your order, and we sincerely apologize for the inconvenience and disappointment this delay has caused you. Regarding your order, it was processed and shipped on August 9 as scheduled. During the international transit process, the package was selected for customs inspection, which resulted in some additional waiting time. We sincerely apologize for the delay and any confusion this may have caused. We would also like to clarify the shipping timeframe shown on our website. The 4–7 day delivery estimate refers specifically to our Express Shipping service, while Standard Shipping to Europe generally takes around 6–15 business days. Since your order included one of our newly released products, it was shipped through our Standard Shipping service. We have checked your latest tracking information, and the package has now arrived in Spain. According to the latest update on August 21, it is currently being handled by the local delivery provider and is already in the final delivery stage. It should be delivered to you as soon as possible. We also sincerely apologize that our previous response was not as prompt as you expected. We understand that timely communication is an important part of the customer experience, and we are continuously working to improve our response speed and service quality. Please rest assured that we will continue monitoring your shipment until it is successfully delivered. Thank you again for your patience and understanding. If you have any further questions, please feel free to contact us anytime, and we will assist you as soon as possible. Best regards, Aulumu Team

Response from aulumuAug 19, 2026

Hi, Carl Thank you for sharing your feedback. We’re glad to hear that you like the case, and we’re truly sorry for the inconvenience caused by the missing Mag Stand in your package. We have been actively trying to assist you and investigate this issue. According to your feedback, the package arrived without any visible damage or signs of being opened during delivery. Since the package appeared intact, we need some additional information, such as photos or a short video of the package and the items received, to help us better understand what happened. The photos/videos are not intended to make the process difficult for you. They will help us work with our warehouse team to check the packing process and investigate whether there was any issue before shipment. Without this information, it is very difficult for us to identify where the issue occurred and provide the most effective solution. We sincerely hope you can provide the requested details so we can continue investigating and assist you as soon as possible. We appreciate your patience and cooperation, and we will do our best to resolve this matter.