Hello, I've really appreciated the assistance of Allan in helping me understand about the hearing aids and how to correct the problem I was having with feedback. I would definite recommend to friends. I can hear so much better now out of these 83 year old ears. Thank you.
Response from Audien HearingMar 8, 2026
Hi Richard,
What a wonderful message to read. It is great to know Allan was able to help you understand your hearing aids better and work through the feedback issue. Being able to hear more clearly again can make such a meaningful difference.
Your recommendation truly means a lot, and we are glad the support you received helped bring better hearing back to those 83 year old ears.
Warm regards,
Specialized Care Team
Audien Hearing
TW
Tom W.
Very helpful and answered all my…
Very helpful and answered all my questions.
Response from Audien HearingMar 8, 2026
Hi Tom,
Good to know the conversation covered everything you needed. Getting straightforward answers can make things a lot easier when you’re sorting something out.
Appreciate you taking a moment to leave your feedback.
Warm regards,
Specialized Care Team
Audien Hearing
JW
Jan W.
My session with Harris was very…
My session with Harris was very helpful. Thank you for your patience and helpful advice and counseling. — Jan
Response from Audien HearingMar 8, 2026
Hi Jan,
Your session with Haris sounds like it was time well spent. Taking the time to offer patient guidance and thoughtful advice can really help make things clearer and easier to move forward with.
We appreciate you recognizing his effort and sharing your experience.
Warm regards,
Specialized Care Team
Audien Hearing
MR
Michael R.
Very helpful
Very helpful, all of my questions were answred.
Response from Audien HearingMar 8, 2026
Hi Michael,
It is good to know the assistance you received was helpful and that your questions were covered during the conversation. Having that clarity can make the experience much smoother.
We appreciate you sharing your feedback.
Warm regards,
Specialized Care Team
Audien Hearing
ST
Stan T.
Buyer Beware!!
Buyer Beware!!! Please note 21% one star reviews. 1 in 5 have a bad experience. Purchased their Ion Pro 2 (best one) in hopes that their claims were true. I had worn hearing aids for about ten years so I am not new to the process. They offered a satisfaction guarantee so how could you go wrong, right? Wrong or at least wrong so far. I requested a return as I could not get accustomed to hearing myself through the aid. I have owned 3 pairs previously of another brand and did not have that experience. I have requested a return label multiple times for almost three weeks and have not received one. Multiple communications and broken promises and apology is all that I have received. It appears should you choose to buy these that you are on your own. Next step is to dispute the charge. I have all kinds of communication that support my case.
Response from Audien HearingMar 6, 2026
Hi Stan,
Thank you for taking the time to share your experience and concerns. We appreciate you bringing this to our attention. We understand how discouraging it can be when a hearing aid does not feel comfortable or when the sound experience is different from what you expected, especially since you already have many years of experience using hearing aids.
Audien remains committed to standing by our promises and the mission behind our products. Our goal is to provide accessible and affordable hearing solutions while continuing to support our customers even after their purchase. We always aim to assist with troubleshooting, adjustments, or returns when a product does not meet expectations.
We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you to assist with next steps, whether that involves troubleshooting or helping with a return.
Once we have your details, we will make sure your case is reviewed carefully so the appropriate support can be provided.
Thank you again for taking the time to share your feedback.
Warm regards,
Specialized Care Team
Audien Hearing
JT
Janice T.
It was very informative 👍
It was very informative 👍
Response from Audien HearingMar 6, 2026
Hi Janice,
We are delighted to hear that your experience was informative and helpful. Knowing that the information shared made things clearer for you is very rewarding for our team.
Warm regards,
Specialized Care Team
Audien Hearing
FS
Felipe S.
Audien and Allan…both A+!
I was treated with courtesy and patiently by Allan from the time we first connected until my needs were resolved. Communication was great and clear. Allan called me as scheduled. Our telephone discussions were professionally handled and his emails were clear. The options to resolve my needs were acceptable. This experience exceeded my expectations.
Response from Audien HearingMar 6, 2026
Hi Felipe,
It is incredibly rewarding to hear about your experience. Knowing that Allan supported you with patience, clear communication, and dependable follow-through truly means a lot to our team.
We are especially glad that he stayed in touch as promised and helped guide you through the available options until everything was resolved. Hearing that the experience even exceeded your expectations is something we take great pride in.
Thank you for taking the time to share such thoughtful comments.
Warm regards,
Specialized Care Team
Audien Hearing
VI
Vickie
Clear consise answers given and the…
Clear consise answers given and the probelm resolved.
Thank you
Response from Audien HearingMar 6, 2026
Hi Vickie,
We’re so glad to hear that your concern was resolved and that the answers provided were clear and helpful. Making sure our customers receive straightforward guidance and effective solutions is always our goal.
Warm regards,
Specialized Care Team
Audien Hearing
