Charisse was an outstanding customer service representative
Charisse was friendly, knowledgeable, helpful, and professional.
Excellent customer service?
Response from Audien HearingMar 18, 2026
Hi there,
It’s incredibly rewarding to hear that Charisse delivered such a standout experience. Being described as friendly, knowledgeable, and professional truly reflects the level of care our team strives to provide.
Feedback like this brings a strong sense of pride to everyone here and reinforces the passion we have for helping our customers.
Warm regards,
Specialized Care Team
Audien Hearing
KC
Karla C.
Great customer service
I received great customer service from Khersey. She is very knowledgeable about Audien hearing aids. I appreciate her being patient and giving me helpful suggestions.
Response from Audien HearingMar 17, 2026
Hi Karla,
Your thoughtful note truly made our day. Knowing that Khersey’s knowledge, patience, and helpful suggestions made such a positive difference is incredibly rewarding for our team.
Providing supportive guidance while making every interaction comfortable and informative is something we take great pride in, and it’s wonderful to hear that the experience reflected that.
Warm regards,
Specialized Care Team
Audien Hearing
RF
Rachel F.
Allan was very helpful and friendly
Allan was very helpful and friendly. He made the experience of exchanging my hearing aids very easy and explained all the steps.
Response from Audien HearingMar 17, 2026
Hi Rachel,
Your kind words truly brought a smile to our team. Knowing that Allan made the exchange process simple and easy to follow while being friendly and supportive is incredibly rewarding for us.
Providing clear guidance and a smooth experience is something we take great pride in, and it’s wonderful to hear that it made a positive difference for you.
Warm regards,
Specialized Care Team
Audien Hearing
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Response from Audien HearingMar 17, 2026
Hi there,
Receiving a five-star rating like yours truly means a lot to our team. It brings a genuine sense of pride and motivates us to keep delivering thoughtful and dependable support.
We’re grateful for your support and are always here whenever you need assistance.
Warm regards,
Specialized Care Team
Audien Hearing
DR
Diane R.
I filled a one star review on Audien…
I filled a one star review on Audien Hearing Aids I bought on an online Christmas sale.
I had lots of problems with them. Time and practice has greatly reduced my dissatisfaction.
They do not stay on if you exercise or move around a lot. They do help me hear better. It's certainly not the same as actual youthful hearing but it's a BIG improvement on being deaf. They take some getting used to as most changes do especially when we get older.
They are persistent in persuing to address ones satisfaction when they read a bad review. They are sending an additional hearing size adjustment to me at no charge.
Why they don't offer this kind of assistance with a contact number until you give them a bad review I don't understand but it is forthcoming if you become a PIA. SO...for the price they are a good value and will offer help if you can get there attention.
Response from Audien HearingMar 17, 2026
Hi Diane,
Thank you for sharing your updated experience and for taking the time to provide such thoughtful feedback. We appreciate your honesty and the detail you included about both the challenges and the improvements you have noticed over time.
It is good to hear that, with some adjustment, the hearing aids have been helping you better than before. At the same time, we understand your concern regarding fit during movement and your comments about support accessibility. Feedback like yours is very valuable and helps us continue improving how we assist our customers.
After checking your account, we can see that you are currently working with one of our Specialized Care Team members. Please be assured that they will continue assisting you with fit adjustments, troubleshooting, and any additional support you may need moving forward.
We will also make sure your feedback is shared with our team, as it provides important insight into the overall customer experience.
Thank you again for bringing this to our attention.
Warm regards,
Specialized Care Team
Audien Hearing
SA
Sherry A.
Great Experience
Robyn was very helpful with trouble shooting my hearing aids and providing very useful links to videos.
Response from Audien HearingMar 17, 2026
Hi Sherry,
Your message truly brightened our day. Knowing that Robyn was able to guide you through troubleshooting and provide helpful resources like video links is incredibly rewarding for our team.
Support that feels clear, useful, and easy to follow is something we take great pride in, and it’s wonderful to hear the experience made a positive difference.
Warm regards,
Specialized Care Team
Audien Hearing
MH
Mark H.
Return nightmare
The hearing aid I ordered did not work for my needs, so I requested a return, only to have to set up a video call with a representitive to try to avoid me returning the item, which is fine, but they insisted on a "free" upgrade replacement to try, which could be returned. I then received the replacement and it did not work for me either, so I requested a return for a refund and was again prompted for a video call, which is really annoying and a waste of time because I just wanted to return it. Eventually I was sent a return label, which I have discovered that I had to pay over $8 for, which added salt to my wound of frustration. The item was delivered to them and I received a message that I would be receiving a check from a 3rd party company in 7-10 days. Why not just credit my credit card?? Well, its been over 2 weeks and no check or notification from the 3rd party and customer service has replied that they do not see a check issued and they would escalate the matter. Really?? Its $150. Why bnot just issue a refund on the spot? This company is great if you like the product but if you need a return, you better be prepared to roll up your sleeves and go to battle to get a return processed. Never seen anything like this. It appreas they have return issues and will do anything in their power to delay getting a customer a return or a refund. Ill update if the "escalation" goes anywhere, but its now become a part time job to get a $150 refund and I am in week 7 of chasing this refund. Unless youre 100% sure you want something from Audien, buy elsewhere.
Follow Up
Still no word back on the refund and Audien has re stated their return policies, which is fine, but someone shouldnt have to jump through hoops to return an item and not be informed that their satisfaction return policy does not include return shipping costs, which were double what we could have paid at the USPS. Bottom line is that its very difficult, expensive, and is an extremely slow return process. If they ever respond to the escalation of the refund processing I will update the review, but currently almost 3 weeks since the return was delivered and still no refund.
Response from Audien HearingMar 17, 2026
Hi Mark,
We appreciate you taking the time to share your experience in detail. We can see how the process you went through would feel exhausting, especially when your goal was simply to return the hearing aids and receive your refund. Thank you for laying everything out so clearly.
We would like to clarify that a video appointment is completely optional and not required to proceed with a return. We offer it as a convenient option in case you would like personalized support with adjustments, troubleshooting, or exploring other models that might better suit your needs. However, if you prefer to move forward with the return, you are absolutely welcome to do so within the 45 days.
As part of our return policy, when a prepaid return label is provided, the shipping cost is covered by the customer and is deducted accordingly. In addition, once the hearing aids are received, they go through a standard inspection process by our Quality Team. This step ensures the returned items meet the return conditions before the refund is finalized, which can affect the overall processing timeline.
We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you to assist with next steps, whether that involves troubleshooting or helping with refund status.
Thank you again for bringing this to our attention.
Warm regards,
Specialized Care Team
Audien Hearing
CT
Charlotte T.
Very helpful in getting us set up for…
Very helpful in getting us set up for replacing the defective unit. Seemed very knowledgeable about the product.
Response from Audien HearingMar 17, 2026
Hi Charlotte,
Your note truly lifted our team’s spirits. Knowing the support you received helped get everything set up smoothly for your replacement is incredibly rewarding for us.
It’s especially encouraging to hear that the assistance felt knowledgeable and reassuring throughout the process. Providing dependable guidance during situations like this is something we take great pride in.
Warm regards,
Specialized Care Team
Audien Hearing
