She was very attentive to my issues and quickly worked to resolve my concerns. She did a great job very quickly and I really appreciate that. Makes me feel more confident for choosing Audien.
Response from Audien HearingMar 27, 2026
Hi Dee,
We are grateful you reached out to share this feedback. truly meaningful to hear that you felt heard, supported, and cared for means everything to our team. We understand how important it is to have someone respond quickly and thoughtfully, and we are so glad that your experience brought you confidence in choosing Audien.
You can always count on us to be here for you, ready to provide the same care whenever you need support.
Warm regards,
Specialized Care Team
Audien Hearing
ND
NORMA D.
representative was very helpful in…
representative was very helpful in handling my problem
Response from Audien HearingMar 27, 2026
Hi Norma,
Your message truly means a great deal to us. Knowing that our representative was able to support you and make a difference in resolving your concern brings a genuine sense of fulfillment to our team.
We understand how important it is to feel heard and cared for when facing an issue, and it is reassuring to know that your experience reflected the level of attention and compassion we strive to provide every day. Moments like this remind us why we do what we do.
Please be assured that we will continue to stand beside you whenever you need assistance, always with the same dedication and care. Your trust is something we deeply value, and we are grateful to be part of your journey.
Warm regards,
Specialized Care Team
Audien Hearing
SR
Stan R.
Lousy, bad customer service. Very upset!
My hearing aids went bad after about 8 months.
I called and talked to the company. They emailed me a return label and told me there would be around a 5 day turn around time to get the replacement.
I was surprised that they have chosen to use Snail Mail but went with it
I've been waiting for my replacements and the tracking has told me it will be delivered the last 3vdays, but no hearing aids.
I cannot hear my TV or people talk to me but that doesn't seem to be too big if a concern by the company.
I called again only to be told now it's usually a 3-5 week turn around.
Everyday the tracking says they will be arriving today but they do not come.
Terrible customer service
They also offered me 20% off to buy a new pair since mine are taking so long and said it might be a good idea to buy a spare.
Obviously they don't live in my financial realm.
If the hearing aids are that bad and customer services totally lousy why would I person order an extra set?
Very very dissatisfied with their product mostly with their lack of customer service and appreciation.
They need to learn the customers always right or they not going to last very long as a company sales are just a small part selling your product
Been a week and a half now just found out by calling customer service that they just now got my hearing aids on the year warranty today. A week for them to receive my return through the mail return they sent to my email.
They have still no idea when I will receive my new ones back. All they kept doing was to offer me a discount off of a new pair. What an insult this was. Then they offered to sell me a pair for $78 and failed till I asked to tell me it was the cheapest model they sell.
I could buy them for $99 at Walmart. What an offer for their screw up. It's an insult to the customer.
I will never buy a thing from this company. And I will let all know how bad this company and their service is
What really got me ...is while I'm talking to their customer service about my problem I actually had to hear the Muslim call to prayer on my phone call in the background.
Geez Aiden give your service people answering the phones background suppressors
.
FED UP Entirely.....Stan
Received your reply to my review....I could almost read it for verbatim from all your replies to all your almost 20% bad reviews.
I did receive a call today explaining it took a week for Aiden to receive my hearing aids. I would suggest stop using Snail Mail at least on hearing aids still on warranty .
The gentleman that called informed me he would call me Monday and let me know a date I might receive them back in. So waiting patiently for a return date.
Hope they use faster shipping than mail.
Waiting to see if they will properly take care of me as their customer.
Response from Audien HearingMar 27, 2026
Hi Stan,
Thank you for taking the time to share your experience in such detail. I understand how difficult this has been for you, especially with the added challenge of being without your hearing aids while waiting for an update. That is not the kind of experience we want for anyone who trusts us with their hearing needs, and I truly appreciate you bringing this forward.
I took the time to review your interaction history, and I can see that there is an active warranty claim in progress for your device. I understand the wait has been frustrating, and I am sorry that it is taking longer than you expected to receive an update. We can guarantee that your claim falls within the standard warranty processing timeframe of Audien Hearing, and your claim is being processed and is continuing to move forward accordingly.
Please know that your case is being closely monitored. I will be referring your case to one of our Specialized Care Team members, who will assist you with your warranty claim. You can expect timely updates as we continue working toward a full resolution.
We truly appreciate you taking the time to share your experience. Your feedback matters, and we remain committed to supporting you through this process.
Warm regards,
Specialized Care Team
Audien Hearing
DE
Del
Learning about aid feature
Learning about aid feature
Response from Audien HearingMar 27, 2026
Hi Del,
It is great to hear you are getting familiar with the features of your hearing aid. That learning process can make a big difference, and we are happy to know you are exploring it.
Thank you for taking the time to share this. Your feedback is truly appreciated.
Warm regards,
Specialized Care Team
Audien Hearing
LB
LB
This company needs to stop forcing…
This company needs to stop forcing customers to do video calls to get a refund. I went through hell to get my money back. Thanks to Khershey who went over and above to help me when no one else would.
Response from Audien HearingMar 27, 2026
Hi LB,
It is truly a pleasure to hear that you reached a successful resolution, and we appreciate that Khershey was there to provide the dedicated support you needed. We have thoroughly reviewed the details of your case to ensure that our commitment to quality and service was maintained throughout every step of your journey with us.
We truly value the opportunity to connect through a phone call or video appointment, as these moments help us ensure that everything is resolved and taken care of with a genuine human connection. This approach offers a level of care and clarity that mere email exchanges cannot provide, as it allows us to support you personally and ensure no detail is overlooked. This high standard of interaction is exactly what we aim for all our customers to experience, as it ensures your needs are fully met and your voice is truly heard.
We are so glad that Khershey was able to process a replacement for your Atom X and follow up with the update that it is already on its way. We are truly excited for you to receive your new hearing aid and to continue supporting your journey toward better hearing.
To ensure everything continues smoothly, we will be endorsing your case to one of our Specialized Care Team members who will reach out to you and check if everything is going well and that nothing has been missed. Your experience truly matters to us, and we are here to support you every step of the way.
Warm regards,
Specialized Care Team
Audien Hearing
RO
Ronnie
Broken hearing aids
Very helpful on everything and trying to get hearing aids to work. 3-26-26
Response from Audien HearingMar 27, 2026
Hi Ronnie,
Thank you for sharing your experience with us. It means a great deal to know you felt supported while working through the issue with your hearing aids. That kind of hands-on assistance truly matters.
We appreciate your patience and your kind words. Your feedback brings strong encouragement to our team.
Warm regards,
Specialized Care Team
Audien Hearing
RD
Rhonda D.
Knowledge and curious service
Knowledge and curious service
Response from Audien HearingMar 27, 2026
Hi Rhonda,
Your feedback is truly appreciated. It is wonderful to know you experienced both strong knowledge and genuinely courteous service. That kind of support creates a meaningful experience.
Thank you for taking the time to share this. It means a great deal to our team.
Warm regards,
Specialized Care Team
Audien Hearing
SO
Suzanne O.
Hi Khershey
Hi Khershey, I very much appreciated your help with my Audien hearing aid the other day. My hearing aids are now working perfectly. Thank you.
Response from Audien HearingMar 27, 2026
Hi Suzanne,
Reading your message brought a smile to our team. We are delighted to hear that your hearing aids are now working perfectly and that Khershey’s support made a difference. Moments like these are why we are committed to providing attentive, thoughtful care helping you hear well and feel confident every step of the way.
Your kind words remind us of the impact our work can have on daily life, and we are grateful that we could be part of this positive experience. We are always here to assist and ensure your hearing journey continues to be smooth and empowering.
Warm regards,
Specialized Care Team
Audien Hearing
