Carlo always provides excellent customer service. He is very good and patient when explaining the solution and making sure you understand.
Response from Audien HearingMay 14, 2026
Hi Lalbanese,
It is truly encouraging to hear your kind words about Carlo. We are glad he was able to support you with patience and clear guidance, helping you feel understood and confident in the solution.
Your feedback means a great deal to us, and we will be sure to share it with him as a reminder of the positive impact of his work.
Warm regards,
Specialized Care Team
Audien Hearing
DR
Dianne Rahn H.
The hearing aids were very good.
The hearing aids were very good.
When we had a problem, the representative was very helpful and courteous.
Response from Audien HearingMay 14, 2026
Hi Dianne,
We are glad to hear the hearing aids have been working really well for you and making a positive difference. We are also thankful that our representative was helpful and courteous when a problem came up.
Your experience matters to us, and support will always be here whenever you need it.
Warm regards,
Specialized Care Team
Audien Hearing
JM
Judy M.
Alan was vey very helpful and was…
Alan was vey very helpful and was patience and kind in explaining everything
Response from Audien HearingMay 14, 2026
Hi Judy,
Really great to hear Allan was very helpful and showed patience and kindness while explaining everything clearly.
Glad this brought you ease and clarity. That same level of care will always be part of every interaction.
Warm regards,
Specialized Care Team
Audien Hearing
IS
Irving S.
Rachel was very helpful and was aware…
Rachel was very helpful and was aware that I was traveling outside the country on Thursday and extended the 45dY trial to when I return in 3 weeks. Todays date is 5/12
Response from Audien HearingMay 14, 2026
Hi Irving,
Thank you for sharing this kind feedback. It is wonderful to hear that Rachel was able to support your travel plans by extending your 45-day trial so you can continue with peace of mind while you are away.
We understand how important flexibility is during travel, and we are glad this adjustment made things easier for you.
Warm regards,
Specialized Care Team
Audien Hearing
FS
Frederick S.
Today’s session was very informative…
Today’s session was very informative and beneficial to my adjustment to the new hearing aides.
Response from Audien HearingMay 14, 2026
Hi Frederick,
We are happy to hear that today was helpful and gave you great information as you get used to your new hearing aids. It is encouraging to hear that you are beginning to feel more comfortable as you adapt to the changes in your hearing experience.
Adjusting takes time, and we remain here to support you throughout the process with care and attention whenever needed.
Warm regards,
Specialized Care Team
Audien Hearing
MB
Marina B.
Great customer service
Great customer service. Good job providing next steps.
Response from Audien HearingMay 14, 2026
Hi Marina,
Hearing your kind words truly warms our hearts. We understand how much clarity and guidance matter on this journey, and we are so happy to have provided that peace of mind for you.
Please feel reassured that our team remains fully committed to supporting you and your family every step of the way.
Warm regards,
Specialized Care Team
Audien Hearing
JG
Joseph G.
Audien ION hearing aids, STAY AWAY!!!!
UPDATE 5/13/2026
Audien did in fact reach out to me regarding this issue. They decided to accept a warranty claim and to be quite honest they did want to make sure I was happy woth the resolution.
SAVE YOUR MONEY!
I purchased the Audien ION hearing aids in March 2025. The hearing aids failed in October 2025, due to a battery issue, and I submitted a claim to Audien. The hearing aids were replaced but failed again in March of 2026 for the same issue. Since it was still within the one year warranty they were replaced again in March of 2026. Unfortunately, those hearing aids FAILED AFTER ONE MONTH, again for the same battery issue. I called Audien support and spoke with Aira. While she did agree that the batteries were not working as they should, however, since the original one year warranty had expired all she could do was to offer me a 20% discount on an upgraded model. Really? Apparently, there is ZERO warranty on the replacements which I find absolutely ridiculous. Three failures all due to battery problems and Audien fails to own up to the issue. Obviously, quality is not in the Audien play book. Apparently, they must keep their fingers crossed that the battery will last until the warranty is over, at which time they will be happy to sell you another pair.
UPDATE 2
After my review Audien did contact me to resolve this situation. I don't know if this whole situation could have been avoided if the original customer rep I spoke with actually understood the real issue. When I told her I was going to post this type of review.on multiple sites she should have offered to escalate my complaint to her supervisor. Anyway, water under the bridge. The Audien manager I spoke with did offered to replace the hearing aides. I returned the defective pair and
subsequently received the replacements. I've been wearing the replacements for about a month now and they are working flawlessly. It's unfortunate that Audien had to get such a negative review because of a poorly trained customer service rep. However at the end of the day, they did the right thing.
Response from Audien HearingMay 14, 2026
Hi Joseph,
Thank you for taking the time to share your experience with us. We understand how challenging it has been since your purchase in March 2025, including the replacements provided in October 2025 and March 2026.
Upon checking each replacement was provided under the warranty of the hearing aid at the time. When you spoke with our team, the 20% discount on an upgraded model was offered as an option to help you explore a device that may better suit your lifestyle and needs.
We appreciate the patience you showed throughout this process. Our Specialized Care Team will also reach out to you to further assist and explore possible options such as replacement or exchange for a more suitable device.
We value the trust you placed in Audien and we will remain committed to helping you stay connected to the conversations and moments that matter most.
Warm regards,
Specialized Care Team
Audien Hearing
SW
sws
Rachel was ready to help as soon as I…
Rachel was ready to help as soon as I gave her the issue , we tried a couple of things and she is going to follow through tomorrow if needed
Extremely nice
Stuart
Response from Audien HearingMay 12, 2026
Hi Stuart,
We are so happy to hear Rachell was able to support you right away and help work through the issue with care. It is wonderful knowing you felt comfortable and well taken care of during the process.
Rachel will be very encouraged to hear your kind words, and we are glad she could make the experience a positive one for you.
Warm regards,
Specialized Care Team
Audien Hearing
