Allen is very clear and knows the process. full professional.
Response from Audien HearingJun 22, 2026
Hello Marek,
Thank you for your wonderful feedback. We are delighted to hear that Allen's clear communication and professionalism made such a positive impression. His knowledge and commitment to helping customers are qualities we truly value, and we are pleased that your experience reflected that.
We appreciate you taking the time to share your kind words.
Warm regards,
Specialized Care Team
Audien Hearing
LG
L G.
Helpful customer service representative
Charissa was very helpful with guiding me through the refund process . She made sure I received the info she emailed to me. Hopefully the rest will go smoothly.
Response from Audien HearingJun 22, 2026
Hello,
Thank you for sharing your experience. We are pleased to hear that Charissa was able to guide you through the refund process and ensure you received all the information you needed. We strive to provide clear and attentive support every day.
We appreciate your trust and are glad we could assist. Thank you for your kind words and feedback.
Warm regards,
Specialized Care Team
Audien Hearing
JO
josefina or J.
Ro, Audien Customer Representative.
Ro,the customer rep. was respectful, friendly and helpful in answering my questions.,I appreciate very much her patience and cooperation. You need more representative like her in your company esp. with hearing disabilities. God bless her heart.
Response from Audien HearingJun 21, 2026
Hello Josefina,
Thank you for taking the time to share such heartfelt feedback. We are truly touched by your kind words about Ro. Her patience, compassion, and dedication to helping our customers are qualities we deeply value, and we are delighted to hear that she made your experience so positive and comfortable.
Your recognition means a great deal to us, and we will be sure to share your wonderful comments with Ro. Thank you for your trust, support, and thoughtful wishes.
Warm regards,
Specialized Care Team
Audien Hearing
KM
Kimberley M.
Robyn understood my situation and was…
Robyn understood my situation and was very helpful. After speaking with her I retired adjusting my hearing aids and so far so good
Response from Audien HearingJun 21, 2026
Hello Kimberley,
Thank you for sharing your experience. We are delighted to hear that Robyn took the time to understand your situation and provide helpful guidance. It is especially wonderful to know that the adjustments have made a positive difference and that things are going well so far.
We truly appreciate your kind feedback and wish you continued success with your hearing aids.
Warm regards,
Specialized Care Team
Audien Hearing
WB
Wm B.
Great people patient and polite
Great people patient and polite
Response from Audien HearingJun 21, 2026
Hello Wm,
Thank you for your kind words. We are honored to hear that our team made such a positive impression through their patience and courtesy. Creating a welcoming and supportive experience for every customer is something we truly value.
We appreciate your feedback and your support.
Warm regards,
Specialized Care Team
Audien Hearing
AW
Allie W.
Fast service
Kendel was very helpful and got my issue fixed quickly!
Response from Audien HearingJun 21, 2026
Hello Allie,
Thank you for your wonderful feedback. We are so pleased to hear that Kendel was able to quickly resolve your issue and provide the support you needed. Delivering fast, helpful service is always our goal, and we are delighted that your experience reflected that.
Warm regards,
Specialized Care Team
Audien Hearing
BA
Barb
Customer service was great
Customer service was great. Very patient and kind… he was able to walk me through the steps to fix the problem.
Response from Audien HearingJun 21, 2026
Hello Barb,
Thank you for your thoughtful feedback. We are delighted to hear that you received patient and kind support and that your issue was resolved successfully. Taking the time to guide our customers every step of the way is something we value greatly.
We truly appreciate you sharing your experience with us.
Warm regards,
Specialized Care Team
Audien Hearing
VS
Victoria S.
I gave a reluctant 2 stars because they…
I gave a reluctant 2 stars because they did a free upgrade, however they run you through hoops trying to make a return. I purchased the atom one which just did not work for me, it was way too big for my ears and screeched I was forced to FaceTime a representative who almost forced me to take an free upgrade to the atom pro 2. Good deal? Nope, it fit well but screeched so loud I couldn't wear them. I requested a refund of my original price at which time I was forced into another FaceTime after many suggestions, I insisted on returning the hearing aid, well guess what? Now there was a fee to return them. This was not stated when you make the purchase, it says try them and you can return if not liked. However they make it very difficult to return their product that doesn't work at least not for me.
Response from Audien HearingJun 22, 2026
Hi Victoria,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and the opportunity you gave with our hearing aids.
After reviewing your concerns, we understand that the devices did not provide the level of comfort and hearing experience you were hoping for. Because every hearing journey is unique, we often offer phone consultations and video appointments with our specialists to better understand our customers' needs, provide troubleshooting assistance, and explore alternative options that may be a better fit.
Please note that our return process includes a return fee. For your convenience, you may review the details through the link provided below:
https://audienhearing.com/policies/refund-policy?_ab=0&_fd=0&_sc=1
To help make the process as smooth as possible, I will be endorsing your case to our Specialized Care Team. They will be happy to assist you further with the return process, answer any questions you may have, and provide guidance every step of the way.
Thank you again for sharing your feedback with us. We genuinely appreciate the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
