Dan
Rachell's Assistance
Rachell was able to review the information I provided and appears to have addressed the issues. She stated I would receive confirmation regarding my refund within 2 days. I was unaware that I would be charged ~$7 for shipping which may be taken off my refund. This charge was not noted on the original purchase receipt.
Response from Audien HearingJul 27, 2026
Hello Dan, Thank you for sharing your experience with us. We are glad Rachell was able to review your concerns and assist with your refund request. We also appreciate you pointing out the shipping fee, as we understand how unexpected charges can be frustrating. Your feedback is valuable and helps us continue improving both our service and communication. Thank you for giving Audien Hearing the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing