Audien HearingAudien Hearing sells rechargeable hearing aids online at the most affordable prices on the market. START HEARING NOW VIEW SUPPORT MATERIAL
Audien Hearing (audienhearing.com) has 1,940 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Lisa S.
Great customer service and very patient.
Response from Audien HearingAug 4, 2026
Hello Lisa, It is wonderful to know you had such a positive experience with our team. Providing thoughtful support with patience and care is at the heart of what we do, and we are grateful that it made a difference for you. Thank you for your kind feedback and for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
Howard H.
Received great help, very friendly. Thank you so much for all the help!! POOR CUSTOME SERVICE HAVE NOT HEARD BACK FROM YOU ABOUT MY SMALLER EAR PIECES. THEY KEEP FALLING OUT EVEN WITH WIFE HELPING. MAY HAVE TO RETURN THEM.SEND SMALLER EARLPIECES WITH TRACKING.. DO NOT SEND REGULAR MAIL.. SEND UPS/FED EX THANK YOU
Response from Audien HearingAug 4, 2026
Hello Howard, What a joy it is to receive your feedback! We are so glad our team could provide the support you needed while making your experience warm and welcoming. Your appreciation means a great deal to us. Thank you for your kind words and for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
Lula K.
I was happy with the representative CHARISA
Response from Audien HearingAug 4, 2026
Hello Lula, Your kind words put a smile on our faces! We are so pleased to hear that Charissa made your experience a positive one. We will be sure to share your thoughtful feedback with her, it will mean a lot. Thank you for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
Fanchea B.
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size to get the right size for me. Helpful with how to change wax guards and the importance of regular maintenance. A very positive experience.
Response from Audien HearingAug 4, 2026
Hello Fanchea, Your thoughtful review truly means so much! We are delighted to hear that Charissa made your appointment both informative and enjoyable. Taking the time to ensure you found the right dome size, understood how to replace the wax guards, and felt confident about maintaining your hearing aids is exactly the experience we hope to provide. We are grateful to be part of your hearing journey! Warm regards, Specialized Care Team Audien Hearing
Bramadath S.
The customer service is great!!!
Response from Audien HearingAug 2, 2026
Hello Bramadath, Your enthusiasm made us smile! Thank you for your wonderful feedback. Knowing you had such a positive experience with our customer service means a great deal to our team, and we truly appreciate your support. Warm regards, Specialized Care Team Audien Hearing
Phil P.
I believe Mr. Calro Martinez is the best customer service agent I've ever worked with any company.
Response from Audien HearingAug 1, 2026
Hello Phil, Your review truly means a great deal to us. Hearing that Carlo stands out as one of the best customer service professionals you have ever worked with is an incredible compliment. We are proud to have team members who are dedicated to making every customer feel heard and supported. Thank you for your generous words and for choosing Audien Hearing. We will be sure to share your wonderful recognition with Carlo! Warm regards, Specialized Care Team Audien Hearing
Dougzed
Just got off a support call with Alan. My wife lost the case to her hearing aids, and I knew I had purchased some kind of replacement coverage, but couldn't find the record of it. Alan found it right away, and took care of getting us a prompt replacement. He was very pleasant and professional to deal with....and thank GOD I didn't have to sit through endless prompts to get a live human being. He came on the line right away.
Response from Audien HearingAug 1, 2026
Hello, Thank you for sharing such a wonderful review! We are so pleased Allan was able to quickly locate your coverage and arrange a replacement case without any hassle. It is especially rewarding to hear that the process was smooth, personal, and that you were able to connect with a live representative right away. We truly appreciate your kind words and will be sure to share them with Allan. Thank you for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
Dave
Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka Coco), I worked my way to Audien's top of the line unit; the Audien Ion Pro 2. They are GREAT. Between the outstanding product and unmatched support, I've enjoyed every step of the process.
Response from Audien HearingAug 1, 2026
Hello Dave, What an incredible journey, thank you for sharing it with us! We are thrilled to hear that Carlo provided the guidance and personalized support you needed as you explored different hearing aid options. Knowing you found the perfect fit with the ION Pro 2 and enjoyed every step along the way is exactly what we hope for every customer. Your thoughtful feedback means the world to us, and we will be sure to share your wonderful recognition with Carlo. Thank you for being part of the Audien Hearing family! Warm regards, Specialized Care Team Audien Hearing
