ATY Home DecorReviews of atyhomedecor.com

We were in the process of building a new home and found a lot of interesting lights at ATY. We ended up ordering well over $10K in lights and many of them sat months before installation. We had a couple of minor issues and even though the order was nearly 6 months old, the customer service team stepped up and took care of us. They are very honest, most of the products were of good quality, and most importantly, they always did what they said they would do. My only advice is to be patient, at times there was a 48 hour delay in returning emails and shipping is sometimes slower than expected, but they are a trust worthy company. I would recommend them and will buy from them again. Thank you ATY!

Ordered the chandelier for the new kitchen in my house, oh how chic it is, it fit just the way I wanted. It looks even better than the photo, and the price for such a beauty is impressive! Thank you!!!

I ordered a light. When we went to install it and it was damaged, so we could not install it. We tried to return the light and they said sorry it did not work out for you. very poor customer service. ridiculous on a $500 light that i can't even use.

I am still waiting for a refund. Many mistakes have been done.

We ordered some lights for our renovation and although they were not what we wanted the return policy was helpful and the communication we received was great.

Received a chandelier and unfortunately did not try to install it until after the return period. I believe this unit is designed with a structural flaw, as it comes in two wide pieces intended to be held together with a 2mm long set screw. Inevitably, this put far too much pressure at the fulcrum point where the set screw was situated, causing the metal support to deform, and the chandelier to split in half at the middle. While the company - at first - was very responsive, and even sent replacement parts, all of the parts failed in exactly the same way. They repeatedly deleted my reviews of the product where I tried to disclose this flaw on the product, in which I included pictures to demo strate the flaw. This is biggest red flag to me - blocking negative, but honest reviews. Also note: the FAQ on their page states the products have a warranty, but when asked for details on the warranty, I received the response that it is just the 30 day return window; no actual warranty exists. They do get one star back for having attempted to be helpful despite being outside the return window. I acknowledge it's my fault for not assembling it within the period of the return window. But it certainly still stings to spend over $800 on something that's destined for the dump because of shoddy construction. As always, buyer beware. UPDATE IN RESPONSE TO THE SELLER: I did not ask for a refund, I simply asked for installation instructions and a clarification of warranty procedure. The light, which comes with over 40 separate, individual pieces comes with a single image for installation, which regards wiring only. When asked how to assemble the fixture itself, not the wiring, I received a YouTube link that only showed installation of the first step. Following this step is what led to the faulty component failing each time I tried. When asked if I had done something wrong, and what is supposed to be done with the other 40+ pieces not in the video, I was met with the response "it is simple. If you can't figure it out, hire an electrician." I had had an electrician come out to assess the installation cost, which is when I finally realized what a mess this product was, and was intending to hire them to manage the installation. But I don't think an electrician will generally handle IKEA-esque assembly as part of their duties, especially when no instructions are included. The electrician also noted the oddity that the product did not use US standard wiring. As mentioned above, I give the company a second star for being willing to try to help, even outside the return window. But the product is a one star, plastic, unstable, and (for me) unusable $900 mistake. The company's unwillingness to allow me to disclose my experience, with pictures. I was asking for warranty details not to get a refund from my CC, but to exercise their extended warranty program. I made this explicitly clear because, again, I knew I would not be able to cancel the charge since I was in the wrong being outside the return window. I have never disputed this charge and have not had my CC company take any action against ATY. The response they are providing here with regards to warranty differs from the response I received. I was told, direct quote "We didn't not advertise or offer any kind of warranty on this product, not in product description or in our promotional materials." When I sent a screenshot of their FAQ highlighting the section that noted products came with a warranty and asking them to elaborate, I never heard from the company again until they responded above, here. Again, I recognize I have fault here as well for not operating within the return window. That is why I do not, and did not, expect a refund. I was only hoping to get to a point where the light was hanging in my dining room, not sitting like a disassembled erector set in my closet.

Bought a chandelier online and was nervous spending so much on something I hadn’t seen. It arrived quickly and was better than expected. The team were very helpful and responsive. I’d definitely recommend them.

I ordered the Murano Glass Chandelier. You need to read the description before ordering, as you will need to assemble it yourself. There is no way they can ship it assembled. Once I ordered, they immediately confirmed with me via email that I understood I would be assembling the piece, which I did. The customer service was excellent and their response time to questions was almost immediate. The chandelier was delivered exactly as promised without any broken pieces. Assembly was very easy and the final product is stunning.