Great selection of products, great customer service, will work with company again. Thank you.
AL
Alessandro
Lampadario di murano
Ho ordinato un lampadario di murano. Una volta finito di montare mi sono reso conto che mi hanno inviato un lampadario simile ma differente, che sempre nel loro sito costa 200 euro in meno di quanto l'ho pagato. Non hanno voluto sostituirmelo e nemmeno rimborsarmi quanto ho pagato di più. Davvero una brutta esperienza
Risposta a Aty Home Decor: vi ho illustrato chiaramente che gli steli di vetro fanno parte di un altro lampadario. Vi ho illustrato chiaramente che il piatto che regge il lampadario al soffitto fa parte di un altro lampadario. Non capisco perchè continuate a negare l'evidenza. Volete passare per un'azienda seria ma se non ammettete nemmeno i vostri errori (e mi auguro che sia stato un errore), date dimostrazione di essere inaffidabili e scorretti
Risposta agli utenti (perchè tanto Aty Home continuerà a negare l'accaduto): ho inviato al venditore le foto degli steli e del piatto che regge il lampadario al soffitto che fanno chiaramente parte di un altro lampadario dal costo inferiore. Fate molta attenzione a fare acquisti sul loro sito!
Response from ATY Home DecorDec 6, 2025
Our Murano handblown chandeliers are shipped as a set of stems that customers assemble themselves. The final look: size, shape, and silhouette can vary based on how many stems are used and how they’re arranged. Our product images show a representative design, but due to the hand-blown nature and self-assembly, variations in dimensions and appearance can occur.
• We reviewed your order to confirm the model and dimensions were correct.
• We provided a diagram comparing the example unit to your assembled chandelier to illustrate how the design could differ when assembled by the customer.
We offered him guidance on changing the look of his chandelier and shipped him an additional ten long glass stems to give you more options to adjust the size and balance of your chandelier.
Alessandro, your resent comments stating that we sent you glass stems from a different model glass chandelier are unfounded.
• Our records and the photo you provided show that the chandelier you received is the 60 cm x 60 cm model, not a 50 cm x 50 cm size. We understand there can be confusion with the self-assembly process, but the model we shipped aligns with your order details.
• You mentioned concerns about receiving a different model; we have no record of a different chandelier being sent, and the evidence we reviewed supports the 60 cm x 60 cm unit you received.
• To help you achieve the look you want, we offered guidance on adjusting the configuration and shipped an additional ten long stems to give more options for size and balance.
CO
corrado
PESSIMA ESPERIENZA
salve
direi pessima esperienza
dopo essermi collegato al vostro sito non ho trovato il prodotto e neppure con la chat
una volta dato il codice l'assistente mi ha detto ok che c'è e cosa costa mi sono subito precipitato ad ornarne uno per prova e per fortuna
è arrivato un oggetto di pessima qualità e che si trova anche in atri siti ad un costo che non supera i € 10,00 oltre a non essere quello della foto nel vostro sito
arrivate le scuse ed il rimborso grazie
Response from ATY Home DecorNov 5, 2025
As previously communicated to the buyer, our supplier altered this small wooden socket about two years ago. It was subsequently removed from our catalog and website. In response to the order concern, we issued a full refund, removed the product from all listings, and issued a formal apology.
MC
Maria Cristina C.
Cercavo di capire se tra i metodi di…
Cercavo di capire se tra i metodi di pagamento ci fosse paypal ma non avevo fatto ancora l'ordine.Mi sono stati prelevati 602 euro senza che io avessi ancora fatto nessun ordine e /o fornito il mio indirizzo.Il sito quindi procede istantaneamente.State attenti!
Response from ATY Home DecorJul 2, 2025
Maria Cristina,
I sincerely apologize for the inconvenience you experienced with our ordering process. We are not entirely sure why this issue occurred, as we have not encountered similar problems in the past.
Please note that our system does not currently accept PayPal as a payment method. We also received your email only after we had already received your order and your review on Trustpilot.
To ensure you are treated fairly and to address any concerns about your payment, we have canceled your order and requested our credit card company to issue a full refund to your credit card.
Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.
ME
Mrs E.
Pleasantly surprised
First, I was worried I had ordered from a sketchy site and the price was “to-good-to-be-true, but I was pleasantly surprised! My faucet came in a reasonable amount of time and when I had a question about tracking someone responded quickly. Pleasantly surprised!
HO
Homam
SCAM: Fake Certification, Unsafe Fixtures, and Zero Customer Support
I ordered nearly $2,000 CAD worth of lighting from ATY Home Decor — including an “Iceberg LED Chandelier” and a “Modern Circle LED Pendant” — expecting high-end, certified fixtures for a professional commercial build.
Instead, I received:
Fixtures with NO UL, CUL, or ETL safety certification
European-wired units (220V-240V) completely incompatible with North American electrical systems
Zero response from their support team after multiple urgent emails
This is not just poor service — it's product misrepresentation and an international safety violation.
My licensed electrician refused to install the lights due to the lack of legal certification and incompatible wiring. As a result, I incurred direct financial loss, wasted contractor time, and delays in my clinic’s construction schedule.
I’ve since filed a chargeback dispute and submitted formal complaints to:
China’s State Administration for Market Regulation (SAMR)
China Quality Certification Center (CQC)
Health Canada Product Safety
Competition Bureau Canada
If you're in North America — do not trust this seller. The products they send are non-compliant, unsafe, and potentially illegal to install. Their silence in the face of a well-documented complaint only proves they’re operating in bad faith.
If ATY continues to ignore my demand for compensation, I will escalate this publicly and legally — including publishing video evidence, email transcripts, and filing trade complaints with international authorities.
Avoid this company at all costs. If you value safety, legality, and your time — look elsewhere.
Response from ATY Home DecorMay 20, 2025
As a standard business practice, we link all our customers to their full names and email addresses along with their orders. We received only one email from Kutaiba Alzohaili, who placed Order 3194 on November 18, 2024. In his email, he inquired about the tariffs on his order. We responded on the same day and have not had any further communication with him.
All our lighting products come with registered certifications based on their intended application and equipment. Most of our products are designed for the European and North American markets and feature components that support a voltage range of 100-230 volts. Each fixture displays its certifications along with the specific features and specifications in its description.
Kutaiba Alzohaili received his two chandeliers on November 18, 2024, at 11:51 AM. The review in question was posted by an unknown individual named Homam nearly six months later, indicating that there was no immediate urgency for support and no financial strain affecting the construction schedule that would have prevented them from reaching out for assistance shortly after receiving their order, within the 30-day guarantee period.
LI
Linda
Fabulous light and service great 👍…
Fabulous light and service great 👍 would recommend
KI
Killer
Zuverlässig
Die Moranolampe kam unversehrt an. Ersatzteile wurden nicht benötigt. Zusammenbau recht mühselig, die Unterstützung per Video und zusätzlicher Beschreibung war sehr hilfreich. Jetzt sieht die Lampe sehr dekorativ aus.
