ATY Home DecorReviews of atyhomedecor.com

Ho ordinato un lampadario di murano. Una volta finito di montare mi sono reso conto che mi hanno inviato un lampadario simile ma differente, che sempre nel loro sito costa 200 euro in meno di quanto l'ho pagato. Non hanno voluto sostituirmelo e nemmeno rimborsarmi quanto ho pagato di più. Davvero una brutta esperienza Risposta a Aty Home Decor: vi ho illustrato chiaramente che gli steli di vetro fanno parte di un altro lampadario. Vi ho illustrato chiaramente che il piatto che regge il lampadario al soffitto fa parte di un altro lampadario. Non capisco perchè continuate a negare l'evidenza. Volete passare per un'azienda seria ma se non ammettete nemmeno i vostri errori (e mi auguro che sia stato un errore), date dimostrazione di essere inaffidabili e scorretti Risposta agli utenti (perchè tanto Aty Home continuerà a negare l'accaduto): ho inviato al venditore le foto degli steli e del piatto che regge il lampadario al soffitto che fanno chiaramente parte di un altro lampadario dal costo inferiore. Fate molta attenzione a fare acquisti sul loro sito!

salve direi pessima esperienza dopo essermi collegato al vostro sito non ho trovato il prodotto e neppure con la chat una volta dato il codice l'assistente mi ha detto ok che c'è e cosa costa mi sono subito precipitato ad ornarne uno per prova e per fortuna è arrivato un oggetto di pessima qualità e che si trova anche in atri siti ad un costo che non supera i € 10,00 oltre a non essere quello della foto nel vostro sito arrivate le scuse ed il rimborso grazie

Cercavo di capire se tra i metodi di pagamento ci fosse paypal ma non avevo fatto ancora l'ordine.Mi sono stati prelevati 602 euro senza che io avessi ancora fatto nessun ordine e /o fornito il mio indirizzo.Il sito quindi procede istantaneamente.State attenti!

I ordered nearly $2,000 CAD worth of lighting from ATY Home Decor — including an “Iceberg LED Chandelier” and a “Modern Circle LED Pendant” — expecting high-end, certified fixtures for a professional commercial build. Instead, I received: Fixtures with NO UL, CUL, or ETL safety certification European-wired units (220V-240V) completely incompatible with North American electrical systems Zero response from their support team after multiple urgent emails This is not just poor service — it's product misrepresentation and an international safety violation. My licensed electrician refused to install the lights due to the lack of legal certification and incompatible wiring. As a result, I incurred direct financial loss, wasted contractor time, and delays in my clinic’s construction schedule. I’ve since filed a chargeback dispute and submitted formal complaints to: China’s State Administration for Market Regulation (SAMR) China Quality Certification Center (CQC) Health Canada Product Safety Competition Bureau Canada If you're in North America — do not trust this seller. The products they send are non-compliant, unsafe, and potentially illegal to install. Their silence in the face of a well-documented complaint only proves they’re operating in bad faith. If ATY continues to ignore my demand for compensation, I will escalate this publicly and legally — including publishing video evidence, email transcripts, and filing trade complaints with international authorities. Avoid this company at all costs. If you value safety, legality, and your time — look elsewhere.

I ordered a light. When we went to install it and it was damaged, so we could not install it. We tried to return the light and they said sorry it did not work out for you. very poor customer service. ridiculous on a $500 light that i can't even use.

I am still waiting for a refund. Many mistakes have been done.

Maybe OK if you lower your expectations, but dear good don’t try to order anything expensive or big (such that it might require multiple boxes). I liked a lot of things on the website but it looked a bit sketchy so I exercised some caution and I did a “test” order for a small $400 DIY glass lamp that came in a single box. With this purchase I would say I had a decent experience (the quality of the hardware was not great but the product arrived and looked reasonably close to as expected). I then ordered a $1200 DIY lamp and had a terrible experience. First, I get shipping notification and only 1 box arrives. I’m a bit confused so I reach out and then get told there are 2 more boxes (which do arrive but still not nearly enough parts). I then reach out and they told me that i what was delivered was 10% more than what i ordered to take into account breakage (this is impossible because the boxes I receive contain less than the $500 one and have no hardware included). After a few back and forth emails I’m then told that no, there is in fact another box coming (which arrives with more broken pieces than unbroken ones and still no hardware). I then put a dispute in with the credit card company and they promptly (literally within 24 hours) sent me a threatening email about how they have GpS confirmation of deliveries at my address and they are going to report me to credit agencies and send me to collections. If you like to receive 50% of what you see pictured and get treated poorly, this is the place you should order from! Edit: In all fairness to the retailer, I agree they did make an offer for return, but I disagree with their assessment that I was overly negative and refused to allow them to make it right. Their order fulfillment process if a jumbled mess and I already had to send pictures of what I received in the first boxes to get them to confirm that there was in fact things missing and another box was coming - so I eventually got tired of jumping through hoops for them to do the right thing. Also, only 2 days after we agreed that I would return the parts that were actually delivered to me as a "resolution" with this retailer, they sent me the following message "Based on the tracking number of the return labels you still did not ship the product back. I've CC'd James from our collection agency partners so he knows if we did not receive the product by March 1st he can start the debt collection process. "

Bad customer service and weird experience. Bought something and my order was cancelled right away, because it was supposedly out of stock. I was quite surprised to see it on the site the next day for the full price and still in stock. Tried to reach them, but no answer. No way to treat your customer.