AT&T Internet ServicesReviews of att.net

everything about this customer support experience with AT&T is horrible they recognize that you have the correct phone number but then when you have to get into your account and actually see your actual account number they ask you to confirm a completely different cell phone number this place has always been problematic the customer service has been horrible for the last four years that I've been using the service I'm done with AT&T an absolute nightmare at least 20 minutes per goddamn call every time you try to call these guys it's impossible it's annoying and it's just a big rig

they ruined my life

The At & T agents made me change the phones they were supposed to give me the bonus of 6 phones and instead and every month I pay more and more even 317 dollars this is misappropriation and no one helps me but how is it possible? I ask for help from the Consumer Associations 5618089850 Alessio Sundas

I have been a customer of AT&T since November 2024 until May 2025. My fiber internet service has refused to connect or provide quality connection to any of my bigger devices for the past month. I have called customer service and have been met with comments like "on my side it I do not see these issues" or "call the streaming service/ tv provider (it is not an issue on our side)." However, upon a call recently I have come to find out that AT&T has degraded the service tower near my home since last April! They claimed that they were being "transparent" with me over the phone about this downgrade (meaning they have been knowingly providing me with a service without the full service at full service price) now even though they have known about this issue for a month! Now they are only crediting me for half of the monthly price after I have called multiple times over the past month to figure out this connection issue and have been told that it was the streaming service or tv provider (when they obviously have known it was not!). This is all to say I would not recommend AT&T internet to anyone. They are not helpful, sneaky, and do not know how to provide quality service. Moreover, when I asked them when it would be fixed or if I would be given a discount until they get it fixed they pretty much said that they would not refund the month of service I did not receive (full service for) and that they would more than willingly cancel my account with them. Thus, if you live in the Sandy Springs Area (near 30350) and are having problems with connectivity and your big devices know that right now they have a degraded cell tower and are not being transparent with you and you might not be getting a service that is at full strength due to this issue (this issue will not be resolved until October at earliest).

I was ready to leave AT&T in March because my bill kept fluctuating with no explanation. When I called to cancel, they made me an offer to stay: 2 years at $45/month for 300 Mbps internet, a $150 gift card, and April free. Sounded good—so I agreed. Then they mailed me a new promo: 1 Gig plan with a $100 gift card. I called to ask about switching and a sales agent guaranteed that I’d still get April free and May free if I switched. He assured me the $150 gift card and April promo would remain, and I'd get the new $100 card as a bonus. He even said, “You won’t have a bill until June.” Then May hit—and boom, $114 bill, $70 of it for internet. I called and an agent saw in the notes I was supposed to get 2 free months. She even admitted it—but after talking to her supervisor, she came back with the classic AT&T tactic: lie and confuse. She started spinning a web of manipulative excuses—talking about how they “bill a month in advance” and other fine-print policies. Suddenly none of the promises mattered. It was a bait-and-switch. They have different agents promise you one thing, then hit you with another story when the bill comes. It's a game of deception and dishonesty. I’m DONE. Back to Cox I go. AT&T, you’ve lost a customer forever.

I’ve been trying to cancel internet service and keep getting the run a round. Prices keep going up and ATT WiFi extenders are now useless. Very poor customer service and repeated outages with no fee reimbursement.

Their sales people are so damn aggressive and rude, I almost canceled my damn plan because of it. They need back the F up, I’m tired of it.

Liars: This company is very greedy and a bunch of liars. I hooked up Internet Air after they said it would be $47.00 a month, I shut it off after 2 ½ weeks and they charged me $75.00, they told me they will put a ticket in to get it reduced, then the following month they charged me a $9.99 late fee but they told me not to pay until the ticket it resolved. Liars, scammers, greedy company. Internet service could not handle my output and they said it would be two months for the bill to be lowered. Trust me they will charge you the full price of $75.00, then you will call and they will say wait another month until they can resolve it, then they add late fee, then they say sorry you have to pay the full amount, no pro-rated fee allowed. It for sure will be more than $47.00 a month with cell service. I just paid the bill today for $47.48 for two weeks and two days of service, criminals! They also kept saying I did not return the box which is $200.00 which I returned it weeks ago. It took them two months to resolve this issue since Sept 24th, 2024 From: Craig Peters