AT&T Internet ServicesReviews of att.net

To start I love the fiber optic internet not problems great service so I wanted to bundle with ATT from TMobile MAJOR MISTAKE!!!!!!! It is like 2 different companies, they gave me a great deal in a quote whioch I thought this io\s good, NIGHTMARE BEGINS. 12 hours on the phone had to get the ATT rep on the phone with the TMobile rep who was awesome to get 3 lines a watch and an ipad swithched over. Every time I did something the price would change, lost the bundle wanted me for the price they gave me to switch to a lower servive, everything they offer they couldn't do NOW I'M STUCK. Don't do ATT

So unbelievably frustrating. How is it possible the humans are less competent than the automated chatbot everyone hates using? Do yourself a favor and stay as far away as possible

In the last 6 weeks my 94 yr old blind grandma has been without service for 3 to 4 days at a time, this is the 3 rd time and it takes days to get a tech to fix the problem they set an appointment once and no call no show, she has Drs that call daily after her stroke, in the last 6 weeks she has had no service for 12 of those days. They offer 5$ off the bill, she has been a customer for 45 years and they do her like that. If something happens to her I will hold att responsible. Neighbors have Comcast and they are out and fix the problem within 4 hrs, now that's customer service. Very disappointed

Constant buffering! Constant interrupting of a movie to buffer while I watch a screen with a little spinning circle only to have it end up telling me something went wrong with my Internet connection! All this in the middle of Los Angeles! So don’t talk rural problems. This is big city problems with the biggest communication company out there, failing with the capital F! I just ordered with T-Mobile cause they seem to have the best available service in my area. We’ll see Either way I’m never going back to AT&T! Their customer service, their actual service…Everything sucks! I took pictures of the spinning circle to show what AT&T Internet service actually looks like; but there’s no place here for entering pictures so your loss.

Since I got their wireless plan for my iPhone they changed my number and act as if they do not recognize it meaning when I call in about my charges the agent tells me they can't tell me anything because I registered with my other phone number that does not exist anymore. Some of the agents recognize the new number they gave me and when you bill me or send a verification number it's from this number but they keep playing games. They never told me that if I wasn't registered that I needed to go to find an At&t store and let them scan my ID or whatever soit is pointless. They also cut off my wifi and I don't even see the bill yet they have a overpayment of $153 dollars on the wireless account and I don't even know were the wifi portion is even located thinking it was with the directv plan utan agent said she didn't deal with the wifi just wireless and gavew a number and it's the same routine that they cannot tell me anything because the cannot text to my old number but they get the money off my cards however. When I returned home tonight to DirecTV was not even working on the TV so we called and they said to call at another time tomorrow. That is retaliation because me and my husband arw frustrated and we were angry with them on the phone with all these lies and deceptions but we paid an automatic payment.

your email software and interface is god awful with tons of bugs !!! shame on you useless company !!!

Continuously raising fiber optic internet monthly pricing costs despite no change in service. Since we got our plan, it has gone up an extra $20 for each future month despite paperless, autopay, and direct financial access. Eager to get off of AT&T, but no other service in the area has the up-time and consistent connection speeds that they do, but also no-one has a reasonably priced internet plan either. So here is a review to express our dismay with the greedy changes in pricing. Trying to change plans to a lower speed plan, AT&T intentionally manipulatively hides the lower plan speed from us. Signing out, the lower speed plan becomes available again at our location. Starting December first, they are increasing the cost of our plan yet another additional $5 for each future month and we truly and eagerly cannot wait to ditch AT&T for good someday.

we went to the AT&T store for a long overdue upgrade from DSL. The employee recommended "AT&T Air", which runs off "5G" AT&T cell towers, and has a one-piece router and modem. I asked "what's the effective actual bandwidth that customers around here get, with AT&T Air?" The employee did not look up and rhetorically said "Well, it's going to be better than what you have now." The employee was wrong. Two days later we returned to AT&T, gave them back the equipment, and quit. Their "Air" service was SLOWER than the 30(?) year old DSL setup we'd been using.