AT&T Internet ServicesReviews of att.net

The WORST service on earth, and potentially the WORST company on earth. They get our tax dollars, then rip us off. LEAVE ATT if you want to be happier. They lie during the sales process, and it takes an act of congress to get customer service to make it right. Their agents are foreign probably working for scammers on the side. My info got stolen right after joining ATT, right before that big lawsuit, but I never saw a dime. Save yourself the headache.

unfortunately do to no other landline options other aging neighborhood factors there's no other game in town I have been treated like such. If we do have to have service is a nightmare from sending out the wrong type of employee to fix the problem they're not qualified to fix two employees absolute lying about cause . Each problem since you're back to start delaying a fix of the problem causing safety concerns and gaps in service. Throw in the fact that it renders any of my dish network extras unusable here's my own demand buffering number at one in the morning a non-high traffic time Kbps 182. Thanks AT&T you got one star because zero wasn't an option

AT&T is NOT recommended. If they mess up and refund your money, they’ll keep messing up and sending you bills. It took six months and hours of calls from America to their Indian posts to sort out a simple problem. It was frustrating. So frustrating, I refuse to even pass by AT&T.

Lied about getting my internet self-install box. I was told a specific date, and they did not deliver. I called and was told that they can not send the box no earlier than 6 days past the day it was supposed to arrive. They gave no solutions for my inconvenience. Horrible company in my opinion.

Bad install experience and poor communication I signed up for AT&T Fiber because I was offered a good price, faster speeds, and what was presented as a smooth install. Unfortunately, the experience has been very frustrating. I blocked out a four-hour install window, only for the technician to tell me there was an underground fiber issue that prevented the install. A few days later, a crew dug in front of my driveway and patched it poorly. After that, I received no update for about two weeks. Three weeks later, I finally got a text saying the issue was fixed and to call to reschedule. When I contacted support, the agent did not seem to understand the situation and only said a tech would call me. Meanwhile, I am still paying my current internet provider while AT&T tries to figure this out, and now I’m expected to block out another four-hour weekday window for a second install attempt. The price may be good, but the install process and communication have been very disappointing. Be careful signing up for AT&T Fiber in a new rollout area.

The absolutely worst thing I have ever experienced. Unfortunately it is my only option at this time. So disappointed! Have been an ATT customer for years and this is the worst service in the world 😡 along with being cheap it has come at cost to my sanity

I am beyond fed up with this company spamming with brochures to get their internet service. Every week for the past 7 months, it's a pest to say the least. All they have achieved with their approach is in proventing me ever using their services. Absolutely peed off......

I’m setting up internet for a new address and the experience with AT&T has been unbelievably bad. AT&T did not offer any option to schedule activation on my move-in date, nor did they provide any guidance on what to expect. Instead, they simply shipped the self-install equipment via UPS to the new address. UPS attempted delivery before my move-in date, when no one was living there yet. Of course no one could receive the package. After several failed attempts, the delivery was canceled. AT&T’s solution? “Contact UPS yourself.” So AT&T created the problem by shipping equipment to an empty address before the move-in date, and their response is to make the customer deal with the consequences. This is basic service design. People setting up internet for a new home often do not yet have access to the property. Any competent company would allow customers to schedule delivery or activation around their move-in date. Instead, AT&T wasted hours of my time and created a completely avoidable problem.