ATNReviews of atncorp.com

I have recently needed support for my ATN Thor 4 640 and “My” was super helpful in resolving my issue. Love this company and their products!

I have owned a thermal scope from ATN for two years now. The first scope I ordered actually had a minor defect. I contacted ATN and without any hassle they sent me a new scope. The image quality and battery life is great but I'm sold on the customer service. Big shoutout to customer service agent "My" for helping me resolve my issue

Purchased the IR850 Pro, after installing it the ir would not turn on even after trying any other battery. I reached out to support and they responded very quickly. Milen helped me troubleshoot shot it and decided it was defective. They sent me a new one without any hassle. Thanks ATN for standing by your products.

Purchased a Thor 4 2-8x thermal scope in November 2022. I hunted with it for one season and had numerous problems to include freezing and poor zeroing. Zero problem limited the ability to shoot at distances much more than 100yds. 1 click moved point of impact minimum of 4 MOA, thats 4 not 1/4...ATN always answered the phone promptly and offered solutions like send the scope back etc. They did offer to help (only reason this a a 2 star not 1), but never got the impression they were excited about it. Frustrated for sure. I have ordered a new Iray Bolt TL35, once warranty work is completed on ATN it will be for sale. Experience didnt give me much confidence in ordering a Gen 5

Horrible customer service , units are garbage they all have problems thermal and night vision. Save up your money and invest on a reliable unit. Thermals have ghost pictures blank screen and customer service wants you to fix the problem for them. It’s gonna happen to you. One day you gonna get up to control predators and your scope is gonna let you down.

Had a small issue with my scope, contacted customer service and Faris helped me right out. Great products and better customer service!!!

The device had a few issues, so I had to call in for some help resolving. I spoke to a gentleman named Faris. He was very helpful and patient with me trying to explain my issues although I didn't get the terminology correct, he understood my concerns and verified I had done some important steps while updating firmware. He stated he would be sending an email right after his lunch break in the beginning of our conversation, we continued to talk well into his lunch break.. It's great to have the option to speak with a real person who cares instead of having to send an email and wait for a response.

I bought a thermal scope from them. Scope is trash. The compass doesn’t work, the thermal doesn’t display right. I’ve called and emailed them several times. No response. The call I did make the guy on the phone was no help. Just told me keep trying. Worst thing I’ve ever bought. Customer service is horrible. All I wanted was anyone to help me, and I didn’t even get that. Don’t buy it. I’m not even asking for my money back. All I want is someone to fix it or replace the thing. Not one response from them. I have such horrible buyers remorse. I’ve told all my friends to stay away from them.