ATNReviews of atncorp.com

I had an issue with an ir850 pro illuminator mount. The screws for the top ring securing the light to the mount would not fit the holes, therefore the light could not be attached to the x-sight 4k pro scope. I explained my situation to the customer service representative Ms. Kelly Prince who asked a few questions, made a few checks and informed me they had a new mount in inventory and would be sending me a new one free of charge as a courtesy. Great customer service from a company that stands behind their product after the sale. Kelly was polite, professional, and genuinely interested in my issue and making it right. Hats off to Kelly and ATN. Highly recommend

I’ve worked with many companies in the optics industry, and my recent experience with ATN was extremely disappointing. I worked with Ross E., and responses took several days. When I finally heard back, I was told they couldn’t help with my issue, and my follow-up question was ignored, leaving me without a solution and a non-functioning product. I am disappointed. For a company selling premium optics, I expected much better customer support. Based on this experience so far, I cannot recommend ATN.

Kelly Prince was VERY helpful, kind, and a pleasure to work with over the phone. The reason I stay with ATN is not only because of their products but, they always take their time with me over the phone until my problem is solved. Their service is outstanding!

Purchased a scope from AT&t 13 days later still hadn't been shipped at 16 days I call and a cancel the order 3 hours later after I cancel the order they shipped it had to return it then took 3 weeks to get my money back in my bank they are some kind of sorry people customer service and sales do not use

This time was just something else. I hate how good this place is. The Warranty is Unbelievable.

Kellyprince was amazing help

I would like to express my gratitude to the salesperson Kelly Prince at ATN. She demonstrated a thorough understanding of the product and was attentive to the issues I encountered, showing a willingness to assist. Thanks to her support, my warranty process proceeded seamlessly without any complications. She promptly generated the RMA for my return and emailed it to me within a matter of minutes. Thank you once more for your assistance and for facilitating a smooth transaction process.

Was nice to actually talk to a real person. Kelly Prince checked a couple things and determined the scope needed to come in for repair. Excellent communication skills. If I have to call back I hope she is still there. She provided the RMA and shipping label while we were still on the phone and verified I had everything I needed.