At HomeReviews of athome.com

I ordered some items, one item cancelled but they did not credit me for the cancelled item. I tried reaching them by phone, they don’t offer a line you can call. They divert you to send an email. I sent an email and got an AI response that made no sense. This is ridiculous.

Received our online order severely damaged in shipping. We tried for 3 days now to get a REAL person to help us get it returned. At Home only has AI customer service which just repeats and repeats the same thing. NO live people to help you!

I like shopping at AT HOME, even have their credit card, BUT.... I order an online order to be shipped, can't drive right now due to disability. It said it would be delivered next day. VIA UBER?!?!??? 1st alert said it Was cancelled, 2nd alert said it was delayed, add direction notes.I added verbal directions and sent 2 maps directly to me. 3rd alert in late afternoon...DELAYED I later called customer service who looked it up and said it had been delivered. I had to go online, file a report!!!!!!!! NEVER..NEVER..NEVER AGAIN!!!!

I purchased an item and returned it the very next day because it wax not as described. I contacted athome for my refund. I recieved a generated AI response saying i will receive my refund between 60 and 90 days. Outrageous they take your money immediately but to get it back AI said if I don't get my refund within 90 days I will be able to speak to a human. Need less to say if I could rate below a zero I would. First time purchase last time purchase.

I am a regular at the Reynoldsburg At Home store. I want to recognize Kelly, a customer service employee as well as the Manager Janet. At this location. Kelly greets every person with a warm smile and hello. She keeps a calm kind attitude which makes customers feel valued and happy to shop at this location. Customers notice her care and professionalism. Kelly is fast and friendly from start to finish. I shared my experience with the on-site Manager Janet, who was extremely professional, Both Kelly and Janet are true assets to your At Home team. Thank you for your outstanding service.

I just stood in line for 20 min, left my party research for a manager because there were six people upfront one register going about 40 people in line after about 15 or 20 minutes of a standing in line someone an employee who knows who he is introduced himself said sorry just taking cash. The only problem is this happened at your Sarasota store last night. Somebody better wake up and look at what’s going on. You guys aren’t gonna be in business next year

Years ago, I received a $50 gift card for At Home, where I shopped often. Great! Except when I went to use it in the store back then, it was declined. I called customer service (which doesn't exist for this store anymore btw - whether you call their corporate headquarters, the ph# on the gc, or go to their site; there is no *person* who you can actually connect with). I was told basically: oopsies, that card was never activated but we see that it was purchased for $50. Try now. I tried. It didn't work. Called again. Oh, they'll send me a new card. I waited. No new card. Called again. Rep says well, card was sent ... hmm, but not showing as received or activated. No kidding (doubt it was sent bc they offered ME no actual proof of that). Can we do an email or electronic card? No but they'll be sending another new one. I waited. No new card. And - as I'm sure they hoped, I forgot about it. Found the card today when going thru old files. Tried calling a few numbers. Nope - but the recording does say they are restructuring right now. A new CEO even joined in 2024. His primary retail experience prior? Party City - yeah the company that recently went out of business. Soooo, I'm thinking my $50 is long gone, and while I'm sure that one "donation" of $50 didn't really do much for the company, if they did this with enough collective gift cards, how much $$ did they make off consumers by selling fake cards?

Don’t order things from Home Depot online. They will give you a delivery date that they won’t meet. In fact when you ask why the order is late they say there’s no why they can check on it. Even if it’s 4 or more days late. No I’m sorry for the inconvenience or a compensation for the inconvenience.