Athena ClubReviews of athenaclub.com

Best customer service to be found in 2024

I wanted to like these razors so badly because of the marketing and the price, but quite frankly they just don’t compare to other brands. I can’t get a close shave at all; I have to go over my shave about 7 times with a fresh razor and it still won’t get all the hairs. I don’t even have thick or course hair. Honestly, overall pretty disappointed

Within a couple weeks of receiving the trial razor offer, I attempted to adjust my subscription intervals. It was unable to locate where to do it on their site, so I wrote customer service. I asked them to please help me to increase the intervals. They said they would be happy to help me. The following day was a national holiday, and so I was not focused on this silly subscription. Then I see the Monday following Easter, they've already built my card for a shipment of razors, when I told him I had not had an opportunity to try the initial product, and furthermore wanted to increase the intervals between orders. Orders. I get an excuse email back detailing that they can't do anything about it even though it has not yet been processed for shipping on their end. They were able to process the payment just fine. Of course. From there, throughout today, I attempted to cancel the subscription from Huron. It took me over 6 attempts, through a multi-step cancellation process. Many times when I click to cancel, the site did not even acknowledge the click. I reported this to customer service, and from there, even though I included screenshots, there's been no response in my card remains build for a product I have no interest in. If my card is not credited back for the product that I clearly stated I did not want prior to the billing being processed, I will dispute the charge. This is bad business, and from the reviews I've read, I'm not the only one who's had a problem getting their sight to operate properly, and there are fair amount of people who are not happy with the performance of the razor as well. This is frustrating, time consuming, and has left me with no interest in their product nor service.

So sweet and helpful

Super quick answers. Thanks!

Jasmine provided truly impressive customer service. Not only did she respond quickly with a thoughtful message and solution, but she made a positive impressive—Athena Club brand win!

Sydni was quick to respond and helped with a solution. Couldn't recommend them enough.

Garbage product. You get 2 blades and you pay over 30 for every order after your first introductory offer of 10$ which they pull out of your account within a couple weeks of buying your first order. Make sure you read the agreement!! They are a waste of good money don’t purchase these razors unless you have money to throw away. Better off buying from the pharmacy and at least getting more blades for the same price! I complained about them trying to take more money out of my account before the agreed upon time and they wrote back saying “oh you agreed to this when you signed up”. I agreed to have them send me new ones every 3 months and that I’d pay for what I ordered every 3 months not whenever they want like a couple weeks later! Bad company, mediocre product and shady business practices. Stay away!