Athena ClubReviews of athenaclub.com

I’ve had my subscription for a bit now but honestly not impressed you always get razor burn underarms and the stability of the razor blade it’s easy to fling off plus they took my $ on 1/5/25 and it’s now 1/19/25 and they still haven’t filled my order I keep getting the same automated email that it’s on back order so I canceled all my subscriptions and asked for a refund to be ignored and was sent the same stupid email it’s on back order mind you I’ve already had to shop elsewhere so now I lost subscription $ over $50 plus having to buy in store

My complaint is not with the product. I had bought it ad a gift so I don't know how well it works, but it was very pretty and seemed well made. My complaint is with trying to cancel the subscription. It's nearly impossible to find instructions on their site, in fact I had to email several times before a csr responded with all the steps. Even then, when I finally got to "cancel my subscription " and clicked that it didn't actually cancel. I went back to review and instead a box was checked for 'delay for 4 weeks '. Under that in tiny writing it said 'still want to cancel?'. I had to do this at least 3 times before I finally got verification that the subscription was canceled. Now they're still showing a pending deduction from my bank account although I canceled 3 days prior to shipping. I'm very disgusted with their business practices.

1) 7/11-7/25/23: I had placed 3 orders as a new customer over a 45 day period & set up 2 semi-subscriptions. As I went to remove products & combine the remaining products into a single subscription, the website (athenaclub), populated & offered 2 discounts of $3 off & 20% off, both of which gave an error message & advised me to email customer support. Now the ONLY thing that didn’t work on the site was the cancellation & the discounts offered. So, I did exactly what it said & emailed customer support. I even included screenshots of the discounts offered as well as the error messages from each & yet, I received a response saying they would NOT honor either discount that THEIR WEBSITE offered. The discounts were emailed or from a different website or account, they were offered on their website but I’m told they can’t honor them since I was already receiving a bundling discount (of $1.17), on 4 products! I was super upset & immediately cancelled all my items, which I had to do 1 @ a time, took an hour or more & while completing that, their website offered me 8 MORE discounts ranging from $1 to $8 off & they ALL gave IDENTICAL ERRORS! This is obviously a way to keep customers from cancelling their products but they don’t honor the discounts so it’s QUITE SHADY & just horrible customer service & no way to do business! I emailed screenshots of all 8 discounts & the error messages & never received another response. If you don’t mind being deceived & treated badly by a company, the products I have purchased & tried, are actually nice (that’s why I gave 2 stars instead of 1), which is truly a shame. I’ve heard the razor refills are not the same quality as the ones that come in the razor starter kit, so I’ve only ever ordered the starter kit (2 of them) & I did enjoy the razors but the blades (in my experience), only lasted a single shave, maybe 2 but they worked & I didn’t get razor burn & I loved the cloud shave cream which I’ve continued to use with another brand razor with a better result! It doesn’t smell great but it works well & I have sensitive skin so that’s hard to find for me & probably helps that it doesn’t have a strong scent. The starter kits are only $10 & include the razor, a mount & 2 blades & the refill blades, a quantity of 4 is $22. I also purchased the creamy body wash in Rose Vanilla & I received the dewy body lotion in Grapefruit as a free gift for purchasing & trying new products. I do like the scents of both & they seem to work pretty well but nothing extra special & to me. Unfortunately, no product is worth the mistreatment I’ve experienced but just to be fair, the products aren’t bad, I did enjoy them & would probably still purchase them if this hadn’t happened & this review would be quite different if it weren’t for the shady company practices. 2) 7/28/23: I will most definitely reach out in attempt to resolve this but the last email I received from Athena Club was from a Molly, stating the discounts could NOT be applied due to me already receiving a bundling discount. I even replied immediately with no response & after I canceled each product & continued to receive discount offers & errors, I was very upset & then emailed again with the screenshots & NEVER received not a single response! 3) 7/30/23: I sent this review & response to the email given & I did receive a response… so let’s start with the screenshots of the discounts I sent to Athena Club (in order they were offered to me on their website): $3off, 20% off, $4off, $6off & $1off. Then they claim someone contacted me via email offering to fix this but that did NOT happen! So I finally receive an offer with a promo code for $4off, so not even the highest of the coupons offered but it is something. May be enough for me to order another product or so but not enough to make me feel like this wasn’t really shady & just a frustrating experience.

The products are pretty nice but at this point, I have tried to cancel on the website 5 times and every time I have, it’s crashed on me and doesn’t properly accept my cancellation. Finally I emailed customer service asking for them to cancel it and I didn’t hear back from them until getting an email asking me to update my payment for the next month of my subscription. The products are not worth how awful it is dealing with this.

7/28/23 Update: I really appreciate Athena Club's response to me below. Their products are awesome, and I will be looking forward to the refund of my last order. I'm pleasantly surprised with their response, and think they just need to work on their website functionality so customers aren't surprised with charges. Unfortunately, my experience with Athena is as another reviewer described. Quick positives: silky smooth gel lined razors a close shave every time. Smooth and lush shave foam and lotion. Lotion is not oily, but not as hydrating as other non subscription options. Responsive customer service for some issues; they offered to send me a holder free charge for an upcoming move. The bad: everything else No ability to view your subscription pause date, and no sympathy or help from Molly at Athena. I've been charged twice with surprise shipments, and this month was very hard financially. The shipment is an unwanted expense. No reminder emails for subscription resumption. When questioned, Molly stated this is the way it is, and didn't offer to pass my feature request along until I insisted. After finding the other review, I have no faith they will actually look at that request. With no reminder emails and no ability to see your pause date, you will either frantically check your calendar to check the website, or more likely, you have an active life and you'll just get charged one day. It is not unfriendly, it's an actively hostile approach to business, and though I love the razors and shave foam, I quickly realized I can get cheaper razors and shave foam elsewhere and no longer deal with this headache. I suspect these problems are intentional to get customers to stay subbed and pay, and honestly that also crosses the line into hostile and shady customer "service". Just know what you're getting into; I don't see many critical reviews, so thought I'd add my experience. This is my second time cancelling for these issues; in my case third time won't be the charm. I've had enough.