Carla
Great products but questionable business practices
I love these razors and blades and they are the best ones I have tried and at a decent price. But as others mentioned, the packaging is terrible. Then there is the shipping. I got an email telling me my tracking was included. After several days I messaged to ask why it didn't work and it took several back and forth responses for the rep to admit that they don't use tracking for those but it would be 3-10 days (not business days). It arrived on day 11. That is an excessive amount of time for shipping from OH to CA but tracking as promised would have at least allowed me to know they were actually coming. I was told the names of stores I could go get some if I wanted. Um...so then what's the point of a subscription? I also had added some scrub to a previous shipment but decided I didn't want more right now and the hoops and number of steps I had to go through to cancel that item from my subscription was a lot and then I had to explain myself.
Response from Athena ClubAug 20, 2025
Hey Carla! We're sorry to hear about your experience! We appreciate your feedback here! It sounds like you ordered blade refills, which always ship free. The shipping method for our blade refills does not include tracking, which helps us continue to offer free shipping and affordable rates for your blade refills. We understand that our shipping methods may not be your first choice, so we want to make sure you're aware of other shipping options provided by our retail partners. For orders without tracking, we don't promise or include tracking in your confirmation emails. But, as always, if you have trouble receiving an order, or if you have any questions about your order status, our team is always happy to help!




