Matimba
Very good
it's easy to interact with it.

The Best Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, patching, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. And now - Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action: (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency.
Atera - Full-Stack IT Management (atera.com) has 71 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Internet & Software · New York, New York
Excellent

Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent

Internet & Software · Yonker, New York
Excellent
71 approved reviews, newest moderated first
Matimba
it's easy to interact with it.
Jerry
It provides all the components needed to help others no matter their location.
Attila
Was a great experience .. and Tech support was great too
Alex F.
All customer devices in one dashboard You can see problems before the come up at the customer
David H.
We’ve been using Atera within our IT team for a while now, and it’s made a real difference to how we run things day to day. It gives us clear visibility across devices and lets us get on top of issues quickly, rather than finding out about problems after someone’s already frustrated. Having monitoring, remote access, patching and reporting all in one place just makes life simpler. It saves time, reduces noise, and helps us stay proactive instead of constantly firefighting.
CTWL
Got a mysterious charge from Atera, no invoice, no breakdown of charges. Emailed ar at atera.com at 7:45 this morning and as of 3:05 this afternoon NO RESPONSE on what the charges were for.
Response from Atera - Full-Stack IT ManagementFeb 11, 2026
Thank you for bringing this to our attention. We take billing transparency very seriously, and we understand how unexpected charges or missing information can be concerning. Our team has already reviewed your case, and your account representative is reaching out directly to clarify the details and make sure everything is fully explained and resolved. If there’s anything further you need in the meantime, please feel free to contact us at- https://www.atera.com/contact-us/ and reference this review so we can assist you promptly. We appreciate your patience and the opportunity to address this. — The Atera Team
Stefan
- easy to install/implement - very powerful tool - support ist fast and great
John
Atera is great due to the ease of use and application support as well as the large scope of computer management available.